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Payless Power Reviews
Read reviews from Payless Power customers
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Price going up everyday
Response: Ms.Jackson- Your review states that you have noticed your price going up every day. A lot of customers new to pre-paid are rightfully alarmed if they see their daily charges going up so your reaction is very understandable. The important thing to understand is that your KWH rate is not increasing daily however your total daily charges can fluctuate. This is based on your usage and may go up and down due to a variety of reasons but mostly due to weather. If you have used post paid service in the past you would not notice these fluctuations because you only get a bill in the mail once per month. You may have had some high usage days and low usage days but they are all added together so its hard to tell. Pre-paid breaks this down and by doing so gives you a real opportunity to manage your cost. Give us a call at 888 963 9363 or log on to your My Account portal to see how your usage relates to the weather in your area. Published on July 01, 2021
Super really easy
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on June 24, 2021
Great job on the service I like it so far and think it’s very easy to use.
Response: Thank you Tiffany for being a great customer! Published on May 07, 2021
Good and excellent company
Response: Thank you for the feedback it's greatly appreciated! Published on April 22, 2021
The reset password is not uploading right
Response: We apologize for the inconvenience, please contact us so we may assist on resetting your portal password. Published on April 02, 2021
Easy service payment system rates ok.
Response: Thank you Andrew for the feedback it's greatly appreciated! Published on April 02, 2021
I would line to thank you for reaching out to me about the concern of my account. Hopefully we can work this situation out. So both parties will be satisfied. Thank you for concern about my. Daughter we brought her home from hospital yesterday. It’s very important to keep service on when Terminally I’ll person is in the household. Thank u looking forward too hearing back from you. Have. A Blessed Day Lonnie
Response: Lonnie, Glad we can help! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 04, 2021
I really actually like my service with payless power but on my billing statement for Feb. 15th when the power was out they charged me for 46 kws whuch is absolutely incorrect and because of that I have approximately 1 day left. when I calculate my bill every month I put enough ugh money on my account to last the whole month. So if someone could help me fix this that would be wonderful.
Response: Mr. Mullendore- Your comments state that you feel your usage for 2/15 is incorrect and it has put you in a difficult situation and you need assistance. Thank you for reaching out. Last week threw everyone in Texas for a loop. The good news is we have options for you. We re not disconnecting through 2/28. At that time you will be eligible for a deferred payment plan (DPP). You can arrange the DPP through your My Account Portal or through our automated phone line at 888 963 9363. A representative is also reaching out to get more information about your usage on 2/15. If your power was out during that day you may have received an estimation from Oncor and if so this will automatically be resolved around Sunday or Monday. Call us and we can discuss your options. Published on February 23, 2021
I had my thermostat in 64 nights and 68 day why im paying too much i have a chimney that i had on every day , i seal it the patio door and still pay to much? Ok
Response: Ms Vivas, You comments state that you do not understand how your charges could be so high when your thermostat was set to 65 and you sued your fireplace every day. Believe me when I say that last weeks weather hit everyone’s pocketbook hard. First ,rest assured that your energy rates did not increase. You are on the 12 month contracted rate plan so that energy rate is locked in. But we also have not raised our rates for our variable rate customers and do not intend to do so at this time . So in your case the increased charges are in relation to a sharp increase in usage which points back to your original; question. So what is going on. There could be a number of issues at play but the first is the record breaking cold. At one point it was -1 or -2 below zero. These are among the coldest recorded temperatures in our area since the national Weather Service was established in 1899. I can tell you that when its that cold the heater will run nonstop even if your thermostat is on 65 and you have a fire in your fireplace. I know this to be true because that was the exact situation at my house and the heater remained on every minute that I had power last week. Even at 65 a central air system cannot regulate the temperature inside effectively when the external temperature is in the 20s or lower. It will run continuously . Now, what if you were without power part of those days? If so, Oncor may have estimated your usage if it was not getting daily meter data. If this is the case… call us ta 888 963 9363 so we can go over your options until this is corrected. Published on February 23, 2021
Good company good rates
Response: Thank you so much Jaylin for the feedback it's greatly appreciated! Published on February 22, 2021
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
