Too soon to rate
Response: Thank you for choosing Payless Power as your provider. Published on April 03, 2020
Its weird how each day a new amount of power was used when I stick to the same routine.
Response: Thank you for commenting Trista. We will be more than happy to go over your usage independently to determine this, You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on March 30, 2020
I wish it was less then $20
Response: Thank you for the feedback it's greatly appreciated. Published on March 25, 2020
nothing to say because we dont understand this set up i just paid not even a month ago & we have to refill money
Response: Thank you so much for commenting. We do apologize for the experience, we will be more than happy to go over this independently to give you a better understanding on how our service works. Published on March 24, 2020
Don’t know why my auto payment didnt’ take but here is a payment
Response: We apologize for the inconvenience. Please contact us if this occurs again. Published on March 20, 2020
My email address needs to be updated. [email protected] is correct not [email protected] Never received my email confirmation and couldn’t login to register. Please update your system. Yesterday I called was caller 34 in que and never received my call back. Today I got through but notice my info is incorrect. Please resolve and update in a timely manner. Thank you
Response: We apologize for the inconvenience a supervisor will contact you shortly to get this resolved. Published on March 20, 2020
Love that I get daily updates on my power usage and reminders on how much longer I have. There is some frustration on the fact that there is a couple days lag in updates but I manage. If we could get that updated it would for sure be a 5 star.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Our billing is 2 days in arrears but the balance that is advise the day you receive your text message is what you currently have in that moment. Thank you for your business. Published on March 16, 2020
Easy to use. However, rates really went up
Response: Thank you Claudia for the feedback it's greatly appreciated. Please contact us at 888-963-9363 so we can offer tips on how to save on your electricity. Published on March 13, 2020
It would be better if the bills were monthly.
Response: Thank you Dorthy for the feedback it's greatly appreciated! Published on March 13, 2020
Easy to pay on my phone
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on March 05, 2020
