Payless Power Reviews
Read reviews from Payless Power customers
nothing to say because we dont understand this set up i just paid not even a month ago & we have to refill money
Response: Thank you so much for commenting. We do apologize for the experience, we will be more than happy to go over this independently to give you a better understanding on how our service works. Published on March 24, 2020
Don’t know why my auto payment didnt’ take but here is a payment
Response: We apologize for the inconvenience. Please contact us if this occurs again. Published on March 20, 2020
My email address needs to be updated. [email protected] is correct not [email protected] Never received my email confirmation and couldn’t login to register. Please update your system. Yesterday I called was caller 34 in que and never received my call back. Today I got through but notice my info is incorrect. Please resolve and update in a timely manner. Thank you
Response: We apologize for the inconvenience a supervisor will contact you shortly to get this resolved. Published on March 20, 2020
Love that I get daily updates on my power usage and reminders on how much longer I have. There is some frustration on the fact that there is a couple days lag in updates but I manage. If we could get that updated it would for sure be a 5 star.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Our billing is 2 days in arrears but the balance that is advise the day you receive your text message is what you currently have in that moment. Thank you for your business. Published on March 16, 2020
Easy to use. However, rates really went up
Response: Thank you Claudia for the feedback it's greatly appreciated. Please contact us at 888-963-9363 so we can offer tips on how to save on your electricity. Published on March 13, 2020
It would be better if the bills were monthly.
Response: Thank you Dorthy for the feedback it's greatly appreciated! Published on March 13, 2020
Easy to pay on my phone
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on March 05, 2020
I use to pay for what I used, now I have to pay whether I use energy or not. $3/day is alot for not using any power. Not happy with this new change. I do like the automaticity of the service, how I can pay for it from my phone and its immediate.
Response: Chrsitina, thank you for commenting. We do apologize for the experience. The Plan that we offer is for customers who use between the normal usage to very high usage. This includes the first 17 kwh in the daily fee, also will save you money during the high usage months. For a low usage customer you will be able to budget because you know how much it will cost on a daily or monthly basis. For any questions or concerns please contact us at 888-963-9363. Published on March 04, 2020
Easy payment process
Response: Thank you for the feedback, glad we can make your payment process easy as possible. Published on March 02, 2020
It was easy, the only issue I am facing with the website is that I do not see which house I am paying for. The House address which this account is associated with is not shown. Thanks, Mohammad 613-276-6261
Response: Mohammad, Thank you for commenting. We will be more than happy to assist you on getting this resolved if you could please contact us at 888-963-9363. Published on March 02, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
