I use to pay for what I used, now I have to pay whether I use energy or not. $3/day is alot for not using any power. Not happy with this new change. I do like the automaticity of the service, how I can pay for it from my phone and its immediate.
Response: Chrsitina, thank you for commenting. We do apologize for the experience. The Plan that we offer is for customers who use between the normal usage to very high usage. This includes the first 17 kwh in the daily fee, also will save you money during the high usage months. For a low usage customer you will be able to budget because you know how much it will cost on a daily or monthly basis. For any questions or concerns please contact us at 888-963-9363. Published on March 04, 2020
Easy payment process
Response: Thank you for the feedback, glad we can make your payment process easy as possible. Published on March 02, 2020
It was easy, the only issue I am facing with the website is that I do not see which house I am paying for. The House address which this account is associated with is not shown. Thanks, Mohammad 613-276-6261
Response: Mohammad, Thank you for commenting. We will be more than happy to assist you on getting this resolved if you could please contact us at 888-963-9363. Published on March 02, 2020
I feel as if I spend to much on electricity but I can’t complain because it’s convenient
Response: Erica, Thank you for commenting. We will be more than happy to provide you tips on saving on your electricity please contact us at 888-963-9363 to learn more. Published on February 28, 2020
Customer service is amazing. Quick and easy payment option online which i love. However i feel like i have to keep every light off so im not billed $7-8 a day and having to keep putting money in every couple of days.
Response: Thank you Kaci for the Feedback it’s greatly appreciated! We would be more than happy to provide you tips on saving on your usage please contact us at 888-963-9363. Published on February 25, 2020
I like the flexibility but the rates are kind of high.
Response: Thank you Karl for the feedback it's greatly appreciated! We would like the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on February 20, 2020
It’s my first time using this company And Avery thing it’s fine
Response: We hope we meet your expectations! We look forward to providing you service! Published on February 17, 2020
Easy process just hope power is on same day.
Response: Kizzy, We look forward to having you as new customer. General time frame for new service can take between 4-6 hours or less depending on the workload. Published on February 12, 2020
Its an ok service….its reasonable
Response: Thank you Danielle for the feedback it's greatly appreciated! Published on February 12, 2020
I wish your rates were lower.
Response: Kristy, Thank you so much for commenting. We will be more than happy to go over tips on helping you save on your electricity. Published on February 12, 2020
