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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
The process was easy and convenient . Highly recommend
Response: Glad we can make your service experience easy and convenient as possible. Published on July 23, 2021
Awesome great easy to work with I have zero problems. I love the fact that I get a txt message when payment is due.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on July 22, 2021
Doesn’t make sense. It will be 7-10 dollars daily and then boom you’re negative 100 dollars in one week of usage.
Response: Ms Neal- In your review comments you state that your charges are generally from $7 to $10 per week but then suddenly your account was -$100 which doesn’t add up. Without an reasonable explanation that would be alarming and unacceptable to anyone. We are here to help you though and a review of your account has clarified the issue . Your charges do match what you stated in your review and they have not gone up over the past month. What you are experiencing is a weekly deduction for a payment plan. This does your impact your balance if there are not sufficient funds on your account. You can review your daily invoices and usage trends in your MyAccount Porta. If you have additional questions please contact is at 888 963 9363 and we will be happy to assist. We are here to help. Published on July 01, 2021
Price going up everyday
Response: Ms.Jackson- Your review states that you have noticed your price going up every day. A lot of customers new to pre-paid are rightfully alarmed if they see their daily charges going up so your reaction is very understandable. The important thing to understand is that your KWH rate is not increasing daily however your total daily charges can fluctuate. This is based on your usage and may go up and down due to a variety of reasons but mostly due to weather. If you have used post paid service in the past you would not notice these fluctuations because you only get a bill in the mail once per month. You may have had some high usage days and low usage days but they are all added together so its hard to tell. Pre-paid breaks this down and by doing so gives you a real opportunity to manage your cost. Give us a call at 888 963 9363 or log on to your My Account portal to see how your usage relates to the weather in your area. Published on July 01, 2021
Super really easy
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on June 24, 2021
Great job on the service I like it so far and think it’s very easy to use.
Response: Thank you Tiffany for being a great customer! Published on May 07, 2021
Good and excellent company
Response: Thank you for the feedback it's greatly appreciated! Published on April 22, 2021
The reset password is not uploading right
Response: We apologize for the inconvenience, please contact us so we may assist on resetting your portal password. Published on April 02, 2021
Easy service payment system rates ok.
Response: Thank you Andrew for the feedback it's greatly appreciated! Published on April 02, 2021
I would line to thank you for reaching out to me about the concern of my account. Hopefully we can work this situation out. So both parties will be satisfied. Thank you for concern about my. Daughter we brought her home from hospital yesterday. It’s very important to keep service on when Terminally I’ll person is in the household. Thank u looking forward too hearing back from you. Have. A Blessed Day Lonnie
Response: Lonnie, Glad we can help! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 04, 2021
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
