Payless Power Reviews

Demetrius M. in Fort Worth
Published on August 06, 2026

Response: Hi Demetrius, Thank you for your feedback. We understand how important it is to have your lights restored quickly when service has been interrupted. We appreciate you bringing this to our attention, and we do show that your service was reconnected within 45 minutes of your payment processing on 8/5/2026. Our goal is to restore power as promptly as possible after payment is received so customers can get back to their normal routines. Thank you for choosing us, Demetrius. If you have any questions about your account or service, our Customer Care team is always here to help. Published on August 06, 2026

Mirna N. in Houston
Published on August 06, 2026

Response: Hola Mirna, Gracias por compartir tu experiencia. Entendemos tu preocupación por tener que añadir $175 a tu cuenta en menos de 15 días, especialmente cuando el apartamento está desocupado la mayor parte del día y solo estás en casa para dormir. Agradecemos que nos hayas informado sobre esta situación. El consumo de energía puede verse afectado por varios factores, como el aire acondicionado, los electrodomésticos y otras fuentes de consumo eléctrico, incluso cuando la vivienda no está ocupada. Nuestro equipo de Atención al Cliente puede revisar tu cuenta y tu historial de consumo contigo para ayudarte a comprender mejor los cargos y el consumo diario que se reflejan en tu cuenta. Gracias de nuevo por tus comentarios, Mirna. Te animamos a que te pongas en contacto con nosotros directamente para que podamos analizar tus inquietudes con más detalle y ayudarte. Published on August 06, 2026

Angela M. in Houston
Published on August 06, 2026

Response: Hi Angela, Thank you for sharing your feedback. We understand your concern regarding payments and a balance that does not appear to be reflecting correctly on your account. When account details don't align with expectations, it's important to have a clear understanding of the activity and charges involved. We appreciate you bringing this to our attention. Our Customer Care team can review your account history, payments, and balance details to help clarify any discrepancies and ensure you have accurate information about your account. Thank you, Angela, for taking the time to let us know about your experience. We encourage you to reach out so we can take a closer look and assist further. Published on August 06, 2026

Miguel R. in San Juan
Published on August 06, 2026

Response: Hi Miguel, Thank you for your review! We're glad to hear that you found our team helpful and easy to work with. Providing a simple, straightforward experience is important to us, and it's great to know we delivered that for you. We appreciate your support and look forward to continuing to serve your electricity needs. Thanks again, Miguel! Published on August 06, 2026

Clifford D. in Sugar Land
Published on August 06, 2026

Response: Hi Clifford, Thank you for sharing your experience! We're delighted to hear you're enjoying the ease and simplicity of our pay-as-you-go service. It's great to know that the flexibility of no contract and no early termination fees has made Payless Power a good fit for your needs. We appreciate your recognition of how well this option works for short-term residential electricity needs, and we're committed to continuing to provide convenient, reliable service. Thank you for choosing us, Clifford! Published on August 06, 2026

Moises S. in Houston
Published on August 06, 2026

Response: Hi Moises, Thank you for sharing your experience. We understand your concern with seeing higher-than-expected energy costs, especially when you're away from home for much of the day and have already taken steps to improve efficiency, including replacing items in the apartment and the AC unit. Your feedback is important, and we recognize how frustrating it can be when usage doesn't seem to match your expectations. Energy consumption can be affected by a variety of factors, including appliances, HVAC operation, property conditions, and other sources of electrical demand. We encourage you to contact our Customer Care team so we can review your account details, discuss your daily usage patterns, and help identify resources that may provide additional insight into your consumption. We appreciate you bringing this to our attention, Moises, and look forward to the opportunity to assist you further. Published on August 06, 2026

Anthony C. in Arlington
Published on August 06, 2026

Response: Hi Anthony, Thank you for the great review! We're happy to hear you've had a positive experience with our service. Keeping the power on and providing dependable support when our customers need it most is exactly what we strive for. We appreciate you choosing us and look forward to continuing to serve your energy needs. Thanks again, Anthony! Published on August 06, 2026

Otha F. in Fort Worth
Published on August 06, 2026

Response: Hi Otha, Thank you for your kind review! We're delighted to hear that you love the service, and it's especially meaningful to know your mother was a satisfied customer as well. Earning the trust of multiple generations is something we truly value. We appreciate your support and look forward to continuing to provide the dependable service you and your family can count on. Thanks for choosing us, Otha! Published on August 06, 2026

Quoneisha M. in Houston
Published on August 06, 2026

Response: Hi Quoneisha, Thank you for sharing your experience! We're glad to hear you're enjoying our electricity service and that the pay-as-you-use feature has been a great fit for your needs. It's wonderful to know this option is providing the flexibility and convenience you were looking for. We appreciate your support and look forward to continuing to deliver reliable service and useful features for you. Thanks for choosing us, Quoneisha! Published on August 06, 2026