New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Easy to use website and make payments
Response: Hi Christopher, thank you for sharing your feedback and for the 5-star rating—we appreciate it. It’s great to hear that you’re finding the website easy to use and that making payments is a smooth process for you. We understand how important it is to have quick, simple access when managing your account, and your experience shows that convenience is making a positive difference. That’s exactly what we aim to provide every day. We’ll keep focusing on keeping things straightforward and user-friendly. Thanks again, Christopher—we’re glad it’s working well for you! Published on June 26, 2026
Love it very good
Response: Hi Sophia, It’s great to hear how much you’re enjoying the service—“love it” and “very good” says it all. Feedback like this lets us know we’re delivering what matters most to you. We’ll continue working to keep that experience just as strong and dependable. If there’s ever anything you’d like to explore or any support you need, our team is always here for you. Thanks for sharing your thoughts with us! Published on June 26, 2026
I haven’t had any problems with this company. It has served my needs extremely well!
Response: Hi Alan, thank you for sharing your experience and for the 5-star rating—we really appreciate it. It’s great to hear that everything has been running smoothly and that our service has met your needs so well. We understand how important it is to have a dependable company you can count on without added hassle, and your feedback shows that consistency is making a difference for you. That kind of reliability is exactly what we strive to deliver every day. We’ll keep working to provide the same level of service you’ve come to expect. Thanks again, Alan—we’re glad to have you with us! Published on June 26, 2026
Easiest and best light company i have ever had. Ive been a customer almost 4yrs now.
Response: Hi Heather, It’s great to hear that your experience has been so easy and positive, especially over nearly four years with us. That kind of long-term trust means a lot, and it’s wonderful to know we’ve been able to deliver the level of service you expect. We’ll keep focusing on making things just as simple and reliable moving forward. If there’s ever anything you’d like to explore or improve, we’re always here for you. Thanks so much for sharing your experience! Published on June 26, 2026
I like Payless power
Response: Hi Anna, thank you for sharing your feedback and for the 5-star rating—we really appreciate it. It’s great to hear that you like Payless Power and that your experience has been a positive one. We understand how important it is to have a service that feels simple and reliable, and your comment lets us know we’re delivering on that for you. Our team is committed to keeping things easy and consistent so you can continue to feel confident in your choice. Thanks again, Anna—we’re glad to have you with us! Published on June 26, 2026
This system is the best I’m happy I chose u guys
Response: Hi Rosalinda, We’re so glad to hear how happy you are with your system and your decision to choose us! It’s wonderful feedback like yours that lets us know we’re delivering the experience our customers are looking for. If there’s ever anything you need or any way we can make your experience even better, we’re always here to help. Thanks again for taking the time to share your thoughts—we truly appreciate it! Published on June 26, 2026
The time to call customer service is bad
Response: Hi Bessy, thank you for sharing your feedback and for the 4-star rating—we appreciate you taking the time to let us know how things are going. I hear your concern about the timing when reaching customer service, and it’s clear that accessibility during those moments matters. We understand how important it is to be able to connect with support when it’s convenient for you, especially when you need quick answers or assistance. Your experience highlights how timing can impact the overall convenience of the service. Our team continues working to improve availability and make it easier to reach us when you need help. In the meantime, you may also find helpful information and self-service options available through your account at any time. Thanks again, Bessy, for bringing this to our attention—it helps us keep improving. Published on June 26, 2026
This is the worst service ever! I pay more than what I was paying month to month, there is not payment plans, they put a switch hold on my account so I couldnt get new service until like next year, they say their only taking a dollar a day but they are taking more than a dollar plus the light bill is extremely high no matter how I turn things off dont run my A/C this service is horrible. Then they dont open until 9am smh.
Response: Hi Keyyah, Thank you for taking the time to share your experience. I hear your concerns about higher-than-expected charges, the daily billing amount, the switch hold, and the difficulty managing your usage despite trying to reduce it. I also understand how frustrating it is when you need help and our hours don’t align with your schedule. Your feedback is important, and we want to make sure your account is reviewed carefully. Billing details, daily deductions, and switch holds can vary based on account status and usage, so a closer look at your specific situation will help clarify what’s happening and identify any options available to you. Our team can also walk through your recent usage and provide tips or tools to help you better control costs. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can review your account together and work toward a solution. Published on June 26, 2026
Works out for me
Response: Hi Jaclyn, thank you for taking the time to share your feedback and for the 4-star rating—we appreciate it. It’s great to hear that the service is working out for you and fitting into your routine. We understand how important it is to have something dependable and easy to use, and your experience lets us know we’re meeting that need. At the same time, we’re always looking for ways to make things even better and more seamless. If there’s anything that could take your experience to the next level, we’re here and ready to keep improving. Thanks again, Jaclyn—we’re glad it’s working well for you! Published on June 26, 2026
Easy to pay and it is very easy for you to get a extension.
Response: Hi Lionel, thanks for sharing your feedback and for the 5-star rating—we really appreciate it. It’s great to hear that making payments is easy and that accessing an extension when needed has been a smooth process for you. We understand how important flexibility and simplicity are when managing your account, and your experience shows those features are making a real difference. Our goal is to keep things straightforward and accessible so you can stay in control without added stress. Thanks again, Lionel—we’re glad those options are working well for you! Published on June 26, 2026
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
