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Payless Power Reviews
Read reviews from Payless Power customers
Muy bien exekente trabajo
Response: Hello Meybi, Thank you for your kind words and for taking the time to share your experience with us—we’re glad to know you found our service excellent. We recognize how important it is to provide reliable and high-quality support, and it’s great to see that reflected in your experience. Your feedback encourages us to continue delivering the level of service our customers expect and deserve. If you ever need assistance or have questions in the future, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Regards, Customer Care Published on June 11, 2026
Very accommodating but would like an alternative to extensions for those paying daily
Response: Hello Isaiah, Thank you for sharing your thoughtful feedback and for the 5-star rating—we’re glad to hear you’ve found our service accommodating. We understand your interest in having additional options beyond extensions, especially for customers who make daily payments. Your perspective is valuable, and we recognize how important flexibility can be when managing your account. Our goal is to provide convenient solutions that meet a variety of customer needs, and feedback like yours helps us continue improving our services. While extensions are currently one of the primary options available, we’re always looking at ways to enhance the customer experience and offer more flexibility. If you’d like to discuss your account or explore available options, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you again for choosing Payless Power! Regards, Customer Care Published on June 11, 2026
Reasonable keep you posted daily on usage and balance. Very convenient thank you
Response: Hello Octavia, Thank you for sharing your experience with us! We’re glad to hear that you find our service reasonable and convenient, and that the daily updates on your usage and balance are helpful. Our goal is to keep our customers informed and in control of their energy usage, so it’s great to know these features are making a positive difference for you. Your feedback lets us know we’re delivering the kind of service our customers value. If you ever have questions or need assistance, our team is here to help. You can reach us anytime, including after hours, by visiting: https://paylesspower.com/contact-us/ Thank you again for choosing Payless Power! Regards, Customer Care Published on June 11, 2026
It was terrible to update credit card mailing address changes and each time applied to make payment, even adding new credit card caused card decline
Response: Hi Javed, Thank you for bringing this to our attention. It’s clear how challenging it can be when updating your credit card and mailing address doesn’t go smoothly, especially when payment attempts continue to be declined even after adding a new card. Your experience highlights how important it is for payment updates to be simple and reliable, and we want to make sure these processes work correctly for you. Issues like this can sometimes be tied to billing address mismatches, card authorization settings, or system validation errors, and reviewing the account in detail can help pinpoint the cause. To get this resolved as quickly as possible, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team will be able to walk through the update with you and ensure your payment method is set up successfully. We appreciate you sharing your feedback, Javed, and we’re here to help get everything working smoothly for you. Published on June 10, 2026
Its a reliable power company
Response: Hi Roberto, Thank you for sharing your experience. It’s great to hear that you see us as a reliable power company—that kind of consistency and dependability is exactly what we aim to provide every day. We’re glad your experience has reflected the level of service you can count on, and feedback like yours reinforces our commitment to keeping things steady and dependable for our customers. If there’s ever anything more we can do to support you or make your experience even better, we’re always here to help. We truly appreciate you taking the time to leave your review, Roberto! Published on June 10, 2026
Enjoy the pay as you go. Able to make payments fast and easy online.
Response: Hi Patricia, Thank you for sharing your experience. It’s great to hear how much you enjoy the pay-as-you-go option, especially when it comes to making payments quickly and easily online—that flexibility can make managing your account much more convenient. We’re glad the process feels simple and accessible for you. Feedback like yours lets us know we’re providing the kind of straightforward and efficient tools our customers rely on. If there’s ever anything more we can do to make your experience even better or support you along the way, we’re always here to help. We truly appreciate you taking the time to leave your review, Patricia! Published on June 10, 2026
I appreciate the daily updates on my account.
Response: Hi Yolanda, Thank you for sharing your feedback. It’s great to hear that you value the daily updates on your account—having that consistent information can really help you stay on top of everything with ease. We’re glad the notifications are keeping you informed and making your experience more convenient. Feedback like yours helps us continue focusing on clear, timely communication that supports our customers every day. If there’s ever anything more we can do to enhance those updates or provide additional support, we’re always here to help. We truly appreciate you taking the time to leave your review, Yolanda! Published on June 10, 2026
Buen Servicio al cliente
Response: Hola Xiomara, Gracias por compartir tu experiencia. Es muy valioso saber que recibiste un buen servicio al cliente, ya que ese es uno de los aspectos que más cuidamos en cada interacción. Nos alegra que la atención haya cumplido con tus expectativas y te haya dejado una impresión positiva. Comentarios como el tuyo nos motivan a seguir brindando un servicio atento, claro y confiable. Si en algún momento hay algo más en lo que podamos apoyarte o alguna forma de hacer tu experiencia aún mejor, estamos aquí para ayudarte. Agradecemos mucho que te hayas tomado el tiempo de dejarnos tu reseña, Xiomara. Published on June 10, 2026
Easy straightforward and no hidden agendas. Best move ive made for my household
Response: Hi Koeika, We’re so glad to hear that your experience felt easy and straightforward—that’s exactly what we aim for every step of the way. Knowing you found value with no hidden agendas really means a lot to our team. It’s wonderful to hear that this has been the best move for your household. Feedback like yours lets us know we’re making a real difference and helps us continue delivering the kind of service our customers can feel confident about. If there’s ever anything more we can do to support you, we’re always here. Thanks again for choosing us and for sharing your experience, Koeika! Published on June 10, 2026
Easy to use and good timing on notifications
Response: Hi Santino, Thank you for sharing your experience. It’s great to hear that you found our service easy to use and that the timing of our notifications worked well for you—those details make a big difference in managing your account smoothly. We’re glad the process feels clear and reliable, and your feedback reinforces the importance of keeping everything simple, timely, and user-friendly. If there’s ever a way we can make the experience even more convenient or provide additional support, we’re always here to help. We appreciate you taking the time to leave your review, Santino! Published on June 10, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
