Payless Power Reviews

Juanita D. in Houston
Published on August 03, 2026

Response: Hi Juanita, Thank you for your 5-star review and for sharing your question. We understand that billing charges can sometimes be confusing, especially when the timing or amount appears different from what you expected. We appreciate you bringing this to our attention. Your feedback lets us know you'd like a better understanding of how the billing process works. Because account details can vary, our Customer Care Team can review your specific account and provide a clear explanation of any charges and your payment schedule. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We'd be happy to walk through your account details and answer any questions you may have. Thank you for being a valued customer, Juanita. We look forward to assisting you. Published on August 03, 2026

Mariah B. in Houston
Published on August 03, 2026

Response: Hi Juanita, Thank you for your 5-star review! We're glad to hear that you found the payment process easy and accessible. Convenient account management is important, and it's great to know that your experience met your expectations. We appreciate you taking the time to share your feedback and choosing our service. If you ever have any questions or need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Thank you again, Juanita! Published on August 03, 2026

Jonatan P. in Killeen
Published on August 03, 2026

Response: Hi Jonatan, Thank you for taking the time to leave a 5-star review and share your feedback. We're glad to hear you've had a positive experience and that our service stood out compared to other providers. Your comments are appreciated and help us understand what's working well for our customers. We value the opportunity to serve you and are committed to continuing to provide reliable service. If there's ever anything we can assist you with, please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Thank you for choosing us! Published on August 03, 2026

Joel A. in Edinburg
Published on July 31, 2026

Response: Gracias por compartir su experiencia. Lamentamos que se sienta de esa manera y entendemos que las altas temperaturas del verano pueden generar preocupación, especialmente cuando hay niños en el hogar. Nos gustaría aclarar que nos comunicamos con usted para revisar su cuenta y explicarle las opciones de asistencia interna disponibles, así como la manera en que funcionan. Además, también le proporcionamos información sobre programas de asistencia externos, incluyendo recursos como llamar al 211 o comunicarse con ACE CASH EXPRESS, en caso de que necesitara apoyo adicional. Nuestro objetivo siempre es ayudar a nuestros clientes a mantenerse informados sobre las opciones disponibles para evitar interrupciones del servicio cuando sea posible. Si tiene alguna pregunta adicional o desea revisar nuevamente su cuenta, con gusto podemos ayudarle. Por favor, comuníquese con nuestro equipo de Atención al Cliente al 888-963-9363. Estamos aquí para apoyarle y revisar cualquier alternativa que pueda estar disponible para usted. Published on July 31, 2026

Joel A. in Edinburg
Published on July 31, 2026

Response: Gracias por sus comentarios. Entendemos lo estresante que puede ser administrar el servicio de electricidad durante el verano, especialmente cuando hay niños en casa. Como proveedor de electricidad prepago, el servicio depende de mantener un saldo positivo en la cuenta. Ofrecemos varias opciones de asistencia interna para ayudar a nuestros clientes a evitar interrupciones del servicio. Al revisar su situación, observamos que se aplicó una protección de cuenta de 2 días el 29/07/2026, pero no se realizó el pago mínimo requerido. El pago mínimo necesario al día de hoy es de $52.19. También se aplicó previamente un Plan de Pago Diferido (Deferred Payment Plan) en su cuenta; sin embargo, todavía existe un saldo pendiente de $725.73 bajo ese acuerdo. Debido a que los planes de prepago cuentan con opciones limitadas de asistencia interna, las protecciones y arreglos de pago disponibles en la cuenta han sido utilizados en este momento. Con gusto podemos explicarle cómo funcionan estas opciones, revisar su cuenta en detalle y analizar cualquier alternativa disponible. Por favor, llámenos al 888-963-9363 y uno de nuestros representantes de Atención al Cliente estará encantado de ayudarle. Published on July 31, 2026

Juan F. in Corpus Christi
Published on July 31, 2026

Response: Thank you, Juan, for your 5-star review! We're thrilled to hear you had a great experience. Comments like "Great Service Great Service Great Service" truly make our day and motivate our team to keep delivering the best possible customer service. Thank you for choosing Payless Power! We appreciate your support. ⭐⭐⭐⭐⭐ Published on July 31, 2026

Barbra R. in Fort Davis
Published on July 30, 2026

Response: Hi Barbara, Thank you for being a valued customer for over 15 years. It's wonderful to hear that you've had such a positive experience with PLP and that you've found our rates, customer service, and payment options to meet your needs over the years. We truly appreciate your loyalty and your kind words. Feedback like yours lets us know we're making a difference for our customers and motivates us to continue providing the reliable service and support you expect. Thank you again, Barbara, for taking the time to share your experience and for being part of the PP family! Published on July 30, 2026

C H. in Fort Worth
Published on July 30, 2026

Response: Hi C Houston, Thank you for sharing your feedback. I can understand your concern about seeing electric charges that seem much higher than expected, especially when you're not spending much time at home and are seeing costs of about $25 per day. Energy usage and billing can be affected by several factors, including appliances that continue running while a home is unoccupied, HVAC systems, water heaters, or meter readings. We'd like the opportunity to take a closer look at your account and review the usage details with you. Please contact our Customer Care team or send us a private message with your account information so we can investigate your billing and help identify what may be contributing to the higher daily charges. We appreciate the opportunity to assist and work toward a better understanding of your energy usage. Published on July 30, 2026

Byron H. in Houston
Published on July 28, 2026

Response: Hi Byron, Thank you for taking the time to share your experience and for the 5-star review! We're glad to hear that the process was straightforward, informative, and efficient. Providing clear information and a smooth payment experience is what we strive for, and it's great to know our team delivered that for you. If there's ever anything else we can assist you with, please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Thank you for choosing us, Byron! We appreciate your business and your feedback. Published on July 28, 2026