Payless Power Reviews
Read reviews from Payless Power customers
Great service fast reliable not to expensive can pay very easy recommended highly
Response: Hi Chad, Thank you so much for sharing your experience! It’s great to hear that you found our service fast, reliable, and easy to use. We understand how important it is to have a smooth and affordable process, and we’re glad we could deliver that for you. Your recommendation means a lot—it helps others know what to expect and motivates our team to keep improving. Published on August 18, 2025
Awesome easy connection and maintaining the services
Response: Hi Octavia, Thank you so much for sharing your experience! It’s great to hear that the connection process was smooth and that maintaining your services has been easy. That kind of feedback really helps us understand what’s working well for our customers. Published on August 18, 2025
I love this company
Response: Hi Tawanna, Thank you so much for sharing your experience — it’s wonderful to hear that you love the company! We truly value hearing from customers like you who take the time to let us know what’s working well. Your feedback helps us stay focused on what matters most: delivering great service and building lasting relationships. Published on August 18, 2025
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We understand that pricing is an important factor when choosing a service, and it’s clear this has been a point of frustration for you. We hear your concerns about affordability and the impact on middle-class families. That’s why we strive to offer competitive pricing across our plans. We encourage customers to explore and compare options through PowerToChoose.org, a helpful resource for finding the best rates and plans available in your area. Your feedback is valuable, and we’re always working to ensure our offerings are transparent and fair. If you’d like help reviewing your current plan or exploring alternatives, we’re here to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 15, 2025
The process was easy and intuitive.
Response: Hi Mihai-Alexandru, Thank you for sharing your experience with us! It’s great to hear that you found the process easy and intuitive — that kind of feedback really helps us understand what’s working well. Published on August 15, 2025
Very good service
Response: Hi Alma, Thank you so much for sharing your experience with us! It’s great to hear that you received very good service—that kind of feedback means a lot. We’re always listening closely to what our customers share, and your comment tells us we’re on the right track. We understand how important it is to feel well taken care of, and we’re glad our team delivered that for you. Your satisfaction is exactly what we strive for every day. Published on August 14, 2025
Prices too high
Response: Hi Evangelene, Thank you for sharing your thoughts with us. We understand that pricing is an important factor when choosing a provider, and it’s something many customers consider carefully. We strive to offer competitive rates that reflect the value and reliability of our service. If you're exploring options, a great resource is PowerToChoose.org, where you can compare plans from various providers and find one that best fits your needs. We appreciate your feedback—it helps us continue improving and serving our customers better. If you have any questions or need help reviewing your current plan, we’re here to assist! Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 14, 2025
It’s great I love the company easy and quick to add funds!
Response: Hi Bonnie, Thank you so much for sharing your experience! It’s wonderful to hear that adding funds has been easy and quick for you—that kind of convenience is exactly what we aim for. We’re glad the process is working well and that you’re enjoying the company. Published on August 14, 2025
Great service , customer service is excellent
Response: Hi Krystala, Thank you so much for sharing your experience! We’re thrilled to hear that you received great service and found our customer care team to be excellent. It means a lot to know that our efforts to provide attentive and helpful support are making a positive impact. Published on August 13, 2025
I think you are manipulating my reported usage. I think you are not being truthful.
Response: Hi Mary, Thank you for sharing your concerns. We understand how important it is to feel confident in the accuracy of your usage reports. It’s completely valid to question anything that doesn’t seem right, and we appreciate you taking the time to reach out. We want to assure you that the usage data reflected on your invoice comes directly from the Transmission and Distribution Service Provider (TDSP), and we do not have the ability to alter or manipulate that information. If you’d like, we can help you review your usage history in detail and even request a meter verification from the TDSP to ensure everything is functioning properly. Our goal is to make sure you have full transparency and trust in the process. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. You can also view smartmetertexas.com and register your account to audit your meter readings to make sure you are being billed for what the meter is reporting. Published on August 13, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
