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Payless Power Reviews

Read reviews from Payless Power customers

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Pay higher rates than non-prepaid service, however it is simple to use. I like being able to see the different breakdowns of my power usage, as it makes me more aware of any excessive use. Paying is easy to do. I enjoy getting daily alerts of my usage and how long I have before it is at a zero balance. My only complaint is that it costs more than other services.

Response: Hi Mandy, Thank you for sharing your feedback. We're glad to hear you enjoy the ease of making payments, tracking your power usage, and receiving daily alerts to help manage your account. We also appreciate your concerns about the cost of prepaid service compared to other options, and feedback like yours is important to us. Thank you for being a valued customer! Published on August 24, 2026

i really like this company and happy with it

Response: Hi Laura, Thank you for the 5-star review and for sharing your experience. We're delighted to hear that you really like our company and are happy with the service you're receiving. Feedback like yours lets us know we're providing the kind of experience our customers value and appreciate. If you ever have questions about your account or need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Thank you for being a valued customer, Laura! Published on August 24, 2026

Simple and quick. Can’t complain about that

Response: Hi Trevor, Thank you for the 5-star review and for sharing your feedback. We're glad to hear that getting your prepaid electricity service set up was simple and quick. Making the process easy and convenient for our customers is important to us, and it's great to know that was your experience. If you ever have questions about your account or need assistance, please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM during standard business hours. Thank you for choosing us! Published on August 24, 2026

Fast and easy low payment required to start

Response: Hi Deeadra, Thank you for sharing your feedback. We're glad to hear that the process was fast and easy for you and that the low payment requirement helped you get started quickly. We know convenience and affordability are important when making these decisions, so it's great to hear that your experience reflected that. We appreciate you choosing us and look forward to being here for you throughout your journey. Thank you again for your review! Published on August 20, 2026

10/10 Recommend

Good job only customer service

How do i get released from the switch hold?

I love the ease and customer service

Response: Hi Jessica, thank you for the 5-star review! We're delighted to hear that you love the ease of our process and the customer service you received. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to helping you again in the future. Thank you! 🙏😊 Published on August 18, 2026

Easy setup!! Thank you for making this such a breeze.

Response: Hi Jesse, thank you for the 5-star review! We're thrilled to hear the setup was easy and that we could make the process such a breeze for you. We truly appreciate your feedback and look forward to serving you again in the future! 😊 Published on August 18, 2026

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023