New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Thank you for the service it was great
Response: Thank you, Travia, for your 5-star review! We're delighted to hear that you had a great experience with our service. Providing reliable electricity service and helpful support to our customers is our top priority, and it's wonderful to know we met your expectations. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
I love payless Power
Response: Thank you, Priscilla, for your 5-star review! We're thrilled to hear that you love Payless Power. Providing reliable service, convenient account management, and a positive customer experience is what we strive for every day, and it's wonderful to know we've earned your trust. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Great with the help!
Response: Thank you, Angela, for your 5-star review! We're thrilled to hear that you had a great experience with the help you received. Our team is committed to providing friendly, reliable support and making every interaction as smooth and helpful as possible. We appreciate you taking the time to share your feedback and thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
This company sucks ass !! The rates are ridiculous I called three times waited on hold 20 plus mins each time just for the representative to hang up on me once the call was connected .
Response: Thank you, ShuTerra, for your review. We understand your concerns about electricity rates and the difficulty you experienced when trying to reach our Customer Care team. We also recognize how frustrating it can be to wait on hold and then not get the assistance you were seeking. We'd appreciate the opportunity to look into your experience and address your concerns directly. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can review your account, discuss your rate concerns, and learn more about your interactions with our team. Thank you for sharing your feedback. It helps us identify opportunities to improve both our service and customer experience. Published on September 29, 2026
I enjoy the price here it’s in my budget.
Response: Thank you, Kathy, for your 5-star review! We're delighted to hear that our pricing fits within your budget. We understand how important affordable electricity service is, and we're glad our options help you manage your energy costs with confidence. We appreciate you taking the time to share your experience and let us know that our service is meeting your needs. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Payless is a very great company.
Response: Thank you, Dominique, for your 5-star review! We're thrilled to hear that you think Payless Power is a very great company. Providing reliable service, helpful support, and a simple way to manage electricity costs is what we strive for every day. We appreciate you taking the time to share your experience and your kind words. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Costly but reliable service and good service
Response: Thank you, Jerodd, for your 3-star review. We're glad to hear that you've found our service to be reliable and that you've had a positive customer service experience. We also understand your concern about costs, as managing electricity expenses is important for every household. Your feedback is valuable to us, and we'd be happy to review your account to see if there may be plan options available that better fit your needs. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, and we'd be glad to assist you. Thank you for taking the time to share your experience and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026
Great service, just wish I could get a lower rate to help lower my bill
Response: Thank you, David, for your 3-star review. We're glad to hear that you've had a great service experience with us, and we appreciate you sharing your feedback about electricity rates and billing costs. We understand the importance of keeping energy costs affordable. Payless Power offers a variety of plans, and we would be happy to review your account to see if there may be other options available that better fit your needs. Please give us a call at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, and a member of our Customer Care team will be glad to assist you. Thank you for choosing Payless Power and for taking the time to share your experience. We appreciate the opportunity to serve you. Published on September 29, 2026
thank you for everythikg yall do
Response: Thank you, Candice, for your 5-star review! We're grateful for your kind words and are happy to hear you've had a positive experience with us. Our team works hard to provide reliable service and helpful support, so it's wonderful to know that our efforts have made a difference for you. We appreciate you taking the time to thank us and share your feedback. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on September 29, 2026
Buen servicio de 10 de 10
Response: Gracias, Daniel, por tu reseña de 5 estrellas. Nos alegra saber que consideras nuestro servicio un 10 de 10. Nuestro equipo trabaja cada día para brindar una experiencia confiable, sencilla y conveniente para nuestros clientes, por lo que es muy gratificante recibir comentarios como el tuyo. Agradecemos que te hayas tomado el tiempo de compartir tu opinión y gracias por elegir Payless Power. Esperamos seguir atendiéndote en el futuro. Published on September 29, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
