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Payless Power Reviews
Read reviews from Payless Power customers
Excelente servicio
Response: Hola Sandra, muchas gracias por compartir tu comentario y por otorgarnos una calificación de 5 estrellas. Nos alegra saber que has tenido una experiencia positiva y que consideras que ofrecemos un excelente servicio. Reconocemos lo importante que es para ti recibir una atención clara y confiable, y comentarios como el tuyo confirman que vamos por buen camino. Seguiremos trabajando para mantener este nivel de servicio en cada interacción. Agradecemos mucho tu apoyo, Sandra, y esperamos seguir cumpliendo con tus expectativas. Published on June 26, 2026
Affordable and easy to access!!!
Response: Hi Kimberly, Thank you for sharing your feedback! It’s great to hear that you found our services both affordable and easy to access—that’s exactly what we aim to provide for every customer. We truly appreciate you taking the time to highlight what stood out to you, and we’re glad your experience was a smooth one. If there’s ever anything more we can do to keep things convenient and cost-effective for you, we’re always here and ready to help. Thanks again for choosing us, Kimberly—we look forward to continuing to serve you! Published on June 26, 2026
I’m very disappointed to find out. I’ve been with Payless power for 8 years and you do not give a letter of credit to show proof that I have never had my service terminated. It is very difficult to talk to someone and I got the run around!!!
Response: Hi Shonda, thank you for taking the time to share your experience and for being a customer for 8 years—that kind of loyalty truly stands out. I hear how important it is to have documentation that reflects your history, especially when you’ve consistently maintained your service without interruption. It’s also clear how frustrating it felt trying to get a clear answer and connect with someone who could help. Your experience matters, and access to straightforward support should feel smooth and reliable. We want to make sure you get the clarity you’re looking for regarding your account history and any available documentation. Reaching out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, is the best next step, and you can reference your long-standing account so they can better assist you. Your feedback highlights areas where we can improve both communication and accessibility, and it’s appreciated. Thank you again, Shonda, for bringing this to our attention. Published on June 26, 2026
It’s ez to me to load money
Response: Hi Lee, thanks for sharing your experience and the 4-star rating—we appreciate it. It’s great to hear that loading money has been easy and convenient for you. That kind of simplicity is something we aim to deliver consistently. Your feedback lets us know we’re on the right track with usability, and we’re always working to make the process even smoother across the board. If there’s anything that would take your experience from good to great, we’d love to hear it. Thanks again for taking the time to leave a review, Lee—we’re glad it’s been easy to use. Published on June 26, 2026
Rip off one min it says positive 30 then negative then positive what a rip off this company is zero stars wont recommend to anyone
Response: Hi Wedneaday, Thank you for sharing your experience. I understand your concern about seeing your balance move from positive to negative and back again—it can be confusing and feel inconsistent when it’s not clearly explained. Account balances can sometimes fluctuate based on timing factors such as pending transactions, processing delays, or adjustments that post at different times. What you’re seeing may relate to activity being authorized, then settling, or updates reflecting in stages rather than all at once. That said, your experience should be clear and easy to follow, and it’s important that you’re able to trust what you’re seeing. We’d like to take a closer look at your account so we can review exactly what happened and provide a clear breakdown of those changes. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) Our team can walk through your transaction history step by step and help ensure everything is accurate. Your feedback is valuable and helps us improve how we communicate account activity. Published on June 25, 2026
Affordable and easy to access!!!
Response: Hi Kimberly, Thank you for sharing your 5-star review! It’s great to hear that you found our services both affordable and easy to access—that’s exactly the experience we aim to provide for every customer. Your feedback lets us know we’re delivering on what matters most, and we’ll continue working to keep things simple, convenient, and budget-friendly for you. If there’s ever anything more we can do to make your experience even better, we’re always here to help! Published on June 25, 2026
I enjoy the ease of use and the daily usage and balance notifications.
Response: Hi Brandon, It’s great to hear how much you’re enjoying the ease of use and those daily usage and balance notifications. Those features are designed to make managing your account simple and keep you informed in real time, so it’s wonderful to know they’re making a difference in your day-to-day experience. We appreciate you taking the time to share your feedback and highlight what’s working well. If there’s ever anything you’d like to see added or improved to make things even better, we’d love to hear your ideas. Thanks for being a valued customer! Published on June 25, 2026
Seems like the Website stays down now that they switched systems. Go to create password and send the email link. Well, it never came. Been calling since Thursday, but some how there is 250 callers in front of me. No fix in site. No call backs.
Response: Hi Michael, Thank you for taking the time to share your experience. I hear how frustrating it’s been dealing with a website that’s not functioning as expected, not receiving the password reset email, and encountering long wait times when trying to get help. That’s not the experience we want for you, and I appreciate you calling this out. The issues you described—especially around system access and communication—are important, and we want to make sure they’re addressed properly. There can sometimes be delays with email delivery or increased call volumes during system transitions, but that doesn’t make it any easier when you’re trying to get something resolved. We’d like to take a closer look at your account and help you regain access as quickly as possible. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. When you call, let the representative know about the password reset issue and email not being received so they can assist you. If possible, try calling earlier in the day to help reduce wait times. Your feedback is valuable, and it helps us identify exactly where improvements are needed. Published on June 25, 2026
App very easy to use
Response: Hi Charlotte, Thank you for taking a moment to share your feedback and for the 5-star rating! It’s wonderful to hear that you find the website very easy to use—that simplicity and ease are exactly what we aim to deliver every day. Your feedback reinforces that we’re on the right track, and it motivates us to keep refining the experience so it stays intuitive and reliable for you. If there’s ever anything you’d like to see added or improved, we’re always here to listen. Thanks again for choosing us, Charlotte—we really appreciate it! Published on June 25, 2026
Very convenient and fast!
Response: Hi Abigail, It’s great to hear that you’re finding the service both convenient and fast, those are exactly the kinds of features that make a difference in your day-to-day experience. Your feedback really highlights how valuable it is to have something that works efficiently and saves you time. We appreciate you taking a moment to share your thoughts and your 5-star rating, it means a lot to us. If there’s ever anything more we can do to support you or make your experience even better, we’re here for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM Published on June 25, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
