Payless Power Reviews
Read reviews from Payless Power customers
It’s great I love it
Response: Thank you for being a great customer! Published on May 23, 2023
The account portion of my service is awesome. The constant power outages and flickering is very NOT awesome!
Response: Mr. Martin- To recap you are stating that you experience frequent power outages and flickering. This is very serious and should be addressed immediately. As your Retail Electric Provider , Payless Power would not be involved in any repair issues. You should either contact an electrician if you own your residence or your landlord / property manager if you lease. You can also contact Oncor (888.313.6862) if you feel that objects are touching your power lines or if a lightning strike hit a power pole etc. Oncor is responsible for any issue up to the meter. If there is an electrical issue inside the home an electrician would need to inspect the home. Due to safety concerns, please refrain from attempting to repair electrical issues in your home unless you are a licensed electrician. Published on March 27, 2023
Why would you charge me any fee for keeping money in my account.
Response: Hello- You have asked why Payless Power charges a $4.95 minimum payment fee. This is a valid question and the answer is that we have found that we are better able to reduce costs and offer more competitive rates by encouraging customers to make fewer/larger payments instead of smaller/ more frequent payments. This reduces contact traffic to our Customer Care department and increases customer satisfaction as customers who are able to go longer in between payments are generally more satisfied. In addition to making a payment of at least $75, you can also avoid this fee and still make smaller payments by enrolling in autopay. Please log on to your My Account Portal if you would like to enroll in this option. Published on February 21, 2023
New to service I hoping for good results verses last company
Response: Hi Mechia, We look forward to having you as a new customer and hope you're satisfied with the service! Published on January 30, 2023
I never received a email or text saying my balance was low and risking lights off so I woke up today to no electricity. I guess I’ll see how long it takes for me to have it back.
Response: Ms Ivey- Your comments state that you did not receive a text advising you to below on funds and you were disconnected . This is clearly a big deal and we will need and we understand why you would be concerned. Our records however show that the account was created the day you sent the message. Please note that we do not send our disconnections until 12:00 Noon daily and did not issue such a request on your account . It is possible that you lost power with your previous power or that there was an outage in your area. A supervisor will call you today to get some more information . 888 963 9363. Published on December 12, 2022
Want let me login into my account
Response: Hello- We apologize for the inconvenient please call in at 888-963-9363 and a representative will further assist you on logging in. Published on November 01, 2022
Convenient service
Response: Thank you so much for rating Payless Power! Published on October 18, 2022
The process was very easy and I was able to get access quickly
Response: Glad we can make your experience easy as possible! Published on September 28, 2022
Easy and fast and always able to pay in less then 5 min
Response: Glad we can make your payment method easy ass possible! Published on September 01, 2022
People shouldn’t be charged if they can’t pay a minimum of $150.00. That’s just ridiculous for a person who don’t have that kinda money.
Response: Ms Primus- Your comments state that that people should not be charged for not being able to pay $150. That is understandable and that’s whey we have multiple plans that approach they minimum payment fee differently. You can also avoid the fee and make payments as small as $40 by enrolling in autopay . Call us at 888 963 9363 for more information or sign up for and manage autopay on your My Account portal. Published on August 29, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
