Payless Power Reviews
Read reviews from Payless Power customers
Payments are easy online, and the convenience of only paying for the usage that you use.
Response: Thank you for rating us! We are proud to meet your expectations. Published on March 06, 2024
I tried this company for the first Time and hope they not charge a higher bills
Response: We look forward to having you as a new customer! Published on March 06, 2024
Of course I am going to say that the rate could be cheaper.
Response: Thank you for the feedback it's greatly appreciated! Published on March 06, 2024
It’s not terrible so far, except the $1 74 a day fee. That’s $54 a month. That’s a weeks worth of electricity at our place. I didn’t see that when signing up. Probably my fault, or they keep it hidden for a reason.
Response: Mr Thomson- Than you for your reply. I was not able to locate your account using your email. Please call us at 888 963 9363 and we will be happy to review your account with you. Published on February 19, 2024
Customer service has taken a downturn unfortunately.
Response: Hello- You’ve been a valued longtime customer but I do not see a record of any correspondence for contacts from you since you enrolled. We would like to hear more about your experiences so please reach out to 888 963 9363. Thank you for being an excellent customer . Published on January 20, 2024
Everything it’s good
Response: Thank you so much for the feedback! Published on January 08, 2024
You guys are great somewhat
Response: Thank you Juan for the feedback it's greatly appreciated! Published on January 08, 2024
Please transfer my power from existing address to 7511 Beechnut Houston Texas 77074 apt 240 November 28,2023 early in morning
Response: Mr. Wahidi- My records show that you were able to receive assistance. For future reference we are unable to transfer service, but we can cancel your current account and set up service at the new place. We can overlap the dates as well so that service is on at both places to allow you to move out or move in with power. Please call us at 888 963 9363 for assistance. Published on December 15, 2023
customer service is slow
Response: Hello- To recap your issue, it appears that it took a long time to resolve an issue when you attempted to get assistance. Since you have only reached out to us on one day, I think I can pinpoint the issue. Mondays can generally have higher calls volumes and longer wait times. This is due to the fact that Retail Electric Provider in Texas do not disconnect over the weekend so many more customers are facing disconnection on Monday than on other days . You were not facing disconnection but need another type of assistance . You left a call back request and our phone system dud dial you back but with no answer and that basically started the process over for you. We do apologize for the inconvenience but are glad that we were able to eventually provided the needed support. Please note that we are working on the launch of 24/7 automated assistance options which should improve this issue. Published on October 11, 2023
The payment option is easy to use. So far the first month I have noticed that I’m not saving any money using this service nor is it more of a charge than my previous service.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on August 29, 2023
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
