Payless Power Reviews
Read reviews from Payless Power customers
I use to be so happy with Payless power it was a prepaid easy pay as you go type of payments…I am in a very harsh financial situation that is the entire reason I chose prepaid. Now due to this stupid inflation things have gotten worse. I am 1 of many people forget…we are the “Don’t qualify Can’t get any help…almost homeless struggeling person” now you have drastic changes at wich did not gradually go from 1 to 5 to 10…no you went from 5 to 75 and then another 10 since the 75 can’t be kept At a steady balance…smh so much for pre paid and convenience! Stressful now…
Response: Thank you for your feedback it's greatly appreciated! We understand the hardship you may be going through and have heard the feedback from other customers expressing the same concerns that we have now implemented new changes to help accommodate on making it easier on making payments. Please contact us 888-963-9363 for more information. Published on June 21, 2022
Payment is easy to make. Works well. Confusing to figure out at first.
Response: Thank you James for sharing your service experience! Published on June 14, 2022
Good & easy very simple
Response: Thank you Andre for the feedback it's greatly appreciated! Published on June 14, 2022
Complicated this is ridiculous, nobody got time for all this !
Response: Hi Tracy- A supervisor will contact you to get more details about your experience . You can also call us at 888 963 9363. Published on May 23, 2022
I don’t like all the E-mails and can’t turn them off. I submit a payment and it didn’t reflect on those e-mails.
Response: Mr. Dean- Your review states that you are frustrated at the amount of email notifications you receive and you cannot figure out how to deactivate them . We can definitely help but are unable to locate your account using the information provided . Please call us at 888 963 9363 for assistance. Published on May 12, 2022
thank you for making this easy.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on April 22, 2022
It’s convenient an easy
Response: Thank you for the feedback it's greatly appreciated! Published on April 08, 2022
Very Easy severice
Response: Glad we can make your service experience easy as possible! Published on March 17, 2022
Easy process. Great communication
Response: Thank you for being a great customer! Published on January 26, 2022
The light money goes way to fast even when im not using it
Response: Mr Quiroa, You review states that you feel the money you pay on the account goes too quickly even if you are not there. Everyone wants the best value for their dollar and after reviewing your account I can see why you are concerned. Your usage indicates that you have not be home all the time because on many days you have very low usage. While we feel that Payless Power can benefit everyone, our plans are designed for customers who consume power at slightly below average to above average pace. We do have a daily fee that you will be changed every day unless you are disconnected. This fee incudes the first 17 kilowatt hours of power . Your low per KWH rate kicks in if you exceed 17 KWH. This daily customer fee appears to account for the majority of your charges. A supervisor will call you to go over your options and you can also contact us at 888 963 9363 for more information. Published on January 25, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
