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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
The fees that increase when you make a payment of less than 100 cause the amount to go up everytime I was paying 4to 5 a day now it’s 8to 9 but only when I pay less than 100 at a time
Response: Hello Jamie and thank you for sharing your concerns with us. We have a Payment Processing Fee of $4.95 for any payments below $75, but these fees can be waived by enrolling in autopay! For further assistance, please contact 1-888-963-9363. Published on January 16, 2025
Service fee is for under $75 payments is pretty high for those that can not make payments of that amount
Response: Hi Jeromy. We understand that some customers may not be able to make $75 or above payments, and we do waive the Payment Processing Fee if you set up a card for automatic payments via your My Account Portal or via a live representative at 1-888-963-9363. Published on January 16, 2025
Rates are too high
Response: Hello Dawn, and thank you for contacting us in regards to this matter. We would be happy to help go over your current rates at 1-888-963-9363 Published on January 16, 2025
Great service but the light don’t last long
Response: Hi, we will be more than happy to go over tips on how to save energy. Please contact us at 888-963-9363. Published on November 15, 2024
How long until I have power
Response: Hi, For new service can generally take between 4-6 hours depending on the workload. Published on November 15, 2024
Very good customer service and a great pay as you go company
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 15, 2024
Six dollars a day is a bit pricey, but it’s convenient to be able to add money
Response: Thank you Whitney for the feedback. Please contact us at 888-963-9363 for tips on how to save energy. Published on November 15, 2024
I it was a good choice I made choosing Payless power
Response: Thank you Jennifer for the awesome feedback! Published on November 14, 2024
I want to know how I can pay my Payless power online and how can I login to my account
Response: Hello, You are able to create an account online at www.paypwr.com. A representative will be reaching out soon to further assist you. Published on November 14, 2024
I don’t understand why my daily usage keeps going up when I haven’t changed the amount of electric I use. When I first signed up I wasn’t using as much as it is now. It’s charging me more than 10 dollars a day. It used to only charge me like 6 or seven dollars. So why does it keep rising? I have even stopped using some of the windows units in my house to save, but it continues to rise.
Response: Ms Knight- Thank you for your inquiry. It is not possible for us to pinpoint the reasons why your usage is increasing but I can confirm that your energy charges have not increased as you are on a fixed price profit. You are in the Oncor area, so the Oncor delivery charges did increase around a penny per KWH on September 1rst. This would not result in an increase of even $1.00 per day though. My best advice would be for you to register free of charge at www.smartmetertexas.com . This is a free site operated by ERCOT that allows you to monitor your electricity consumption by day, hour or even in 15-minute increments. This may allow you to identify spikes on your usage that point to a specific source of the power consumption. Call us at 888 963 9363 or log into your customer portal if your need assistance with the registration. Published on November 08, 2024
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
