Payless Power Reviews
Read reviews from Payless Power customers
It’s a nice service would recommend it to ppl
Response: Thank you so much for your recommendations! Published on August 29, 2022
lately they’ve been way off with the charges and it’s taking longer to recieve reconciliation for them overcharging. please fix this problem
Response: Ms Jennings – You review states that you feel that your billing has been inaccurate lately and that you are not receiving billing reconciliations in a timely fashion. It not good when you are expecting credits that are delayed or do not come at all. Any customer would be upset. I will ask a supervisor to reach out to you for more information. At Payless Power we do not use estimated meter reads unless there is a delay in receiving the actual read from Centerpoint. A review of your recent usage shows that your daily meter readings have been actual reads and not estimations. Because of this , the only possibility of a reconciliation credit would be when we get the monthly meter read from Centerpoint and compare that against the daily reads that you’ve already been billed for. The monthly read is always considered to be the measurement of record. When the supervisor speaks to you they can also show you how to enroll on www.smartmetertexas.com so you can audit your usage as reported by Payless Power (or any electric provider you use in the future) . 888 963 9363 Published on August 25, 2022
Respondan reconecten mi servicio ya paso más de 8horas me urge la luz ya hice pago cell.9567321122 ya es la segunda vez que me hacen esto alguien. Diga algo
Response: Hola Sr. López, El 8/15/22 recibimos un correo electrónico de usted. Vemos por qué estaba consternado y molesto. Primero que nada, vemos que sus servicios están conectados y vemos la razón por la que se retrasó su reconexión. Lo que sucedió fue que su cuenta ya estaba desconectada, usted debio haber realizado un pago de $20.00 más su saldo negativo para que el sistema enviará su order de reconexión automaticamente. La forma en que puede evitar esto en el futuro, es siguiendo el mismo proceso si se desconecta su servicio (pague $20.00, más su saldo negativo) o evitar su desconexión manteniendo su saldo positivo. Lamentamos mucho que este inconveniente le haya afectado a usted y a su familia, por favor, Sr. Lopez no dude en llamarnos si tiene alguna otra pregunta sobre su cuenta o desea información sobre posible asistencia para mantener su cuenta positiva. Gracias por su negocio. Atentamente, Servicio de al Cliente de Payless Power. Un Supervisor se comunicará con usted en referencia a este problema. Published on August 16, 2022
I dont understand why if im enrolled in auto pay and I go to make additional payments on my account why it has to be 75 dollars or more not to incur the 4.95 fee????
Response: Ms Harris- Your comments ask why you would incur the $4.95 minimum usage fee if you are enrolled in autopay. First, let me thank you for enrolling in autopay. This is the best way to utilize your Payless Power service. You can make auto-payments as low as $40 and not be charged the fee. You are also correct that if your process a manual payment of less than $75 that a $4.95 fee. We attempt to encourage customers to make larger payments as it reduces the need for as many payments and helps us keep our cost and rates down. If you have additional questions please call us at 888 963 9363 or email us through your My Account Portal. Published on August 03, 2022
Enverda me gusta esta aplicación pero en la agua pago mucho
Response: Hola, muchas gracias por tus comentarios. Comuníquese con nosotros al 888-963-9363 para que podamos brindarle consejos sobre cómo ahorrar electricidad Published on July 28, 2022
You should offer entering bank info, so that the convenience fee is waived…that’s all.
Response: Hello- Yes, we actually do offer the ability to avoid the fee by setting up autopay. A supervisor will call to walk you through the process. 888 963 933. Published on July 27, 2022
I have been a customer for almost 4 years but I’m struggling so hard to keep a roof over my daughter and myselfheads then to watch 100 dollar payments on electricity last only 3-4 days . I’m on disability and only use an hvac at night so we can sleep otherwise it stays off even in this 105 temperature each day. I call to see if I can get an extension but am informed that even after all the years being a customer and paying with no service interruptions I do not qualify. I’ve sold basically everything I own to keep the electricity on. I guess we’ll be homeless on the streets really soon. Everyone is a shark seeking to devour your life and wallet these days without any remorse or human empathy besides empty words. I don’t recommend this company since loyalty and years of service mean nothing.
Response: Ms Drake- Your comments state that you try to limit the use of your AC due to the cost and are struggling to keep up with your charges . This type of situation would affect anyone so your reaction is completely understandable . First off, please take all necessary precautions to avoid heat related health issues. You should not turn off your AC if its 105 degrees. We do work closely with the state to avoid disconnections during heat advisories and have payment arrangement options available to many customers. There are also state programs that can assist as well. Please visit www.texasutilityhelp.com Published on July 19, 2022
Easy payment options
Response: Thank you Chris for the feedback it's greatly appreciated! Published on July 13, 2022
Im trying to give you the benefit of the doubt im new customer and have applied payment to the service the told me it would be 4-6 hours in this scorching hot weather in the beginning of July and they have said it would take that many hours to turn on I have done Acatia Energy the prepaid plan and they said it would be an hour and an hour it was not understanding why it should take so long to apply the services. Would be extremly happy if go home but would be very dissappointed if I go home and would have to still be in Heat especially since you paid.
Response: Ms Flores- You comments state you are concerned at the amount of time (4 to 6 hours) that you were quoted for your service to be turned on vs what a competitor quoted you (1 hr). It makes perfect sense why you would be concerned at such a discrepancy in this heat . The truth is that all providers follow these same protocols which are laid out by the State. No electric provider has a short cut to quicker service. We all send move-in orders to the State operated agency ERCOT who audits these orders and sends them to your local utility Centerpoint . Centerpoint attempts to complete these requests int he order they are received. We quote 4 to 6 hours because that covers the time it takes for us to receive confirmation back from Centerpoint. It could feasibly be much shorter but in some case it could also take longer. This might occur of your meter could not receive a remote connection signal , a meter installation was required etc. In your case I show that we sent the order at 8:51 AM and your service was active as of 9:49 AM or just under and hour however there does appear to be an issue with the address provided during enrollment. Please note that we feel it’s better to advise customers of average order completion times instead of quoting best case scenario timeframes . If you have any further questions please call us at 888 963 9363. We are here to help. Published on July 09, 2022
Eats up alot of my time
Response: Mr. Cameron- A supervisor will reach out to learn more about your experience. 888 963 9363 Published on July 09, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
