Payless Power Reviews
Read reviews from Payless Power customers
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Response: Hi Travia, Thank you for taking the time to leave a review. I understand that your recent experience didn’t meet your expectations, and I can see how frustrating that must have been. Your feedback is important, and it helps us recognize where things may not be aligning with the level of service we aim to provide. While your message wasn’t detailed, the 1-star rating clearly signals that something went wrong, and we want to make it right. If you're open to it, I’d love the opportunity to learn more about what happened and work toward a resolution that feels fair to you. Please feel free to reach out directly at 1-888-963-9363 during standard business hours so we can address your concerns more personally. Published on September 29, 2025
Great service couldn’t ask for another company
Response: Hi Ernest, Thank you so much for sharing your experience! It’s wonderful to hear that our service met your expectations and that you wouldn’t choose another company. We truly value your feedback—it helps us stay focused on what matters most: delivering great service every time. Published on September 29, 2025
Today as of 9/29 I will not ever use these people ever again!! They’ll find a reason to charge you I went away for the summer so electric wasn’t used smh they went in and charged me $522 and said the system made a mid back in may and charged me for them months smh mind you my bill never been under $400 !!! Been with them for a year and 4 months
Response: Hi Racquesha, Thank you for sharing your experience with us. We understand how frustrating it must be to receive a bill that doesn’t reflect your expectations, especially after being away for the summer. It sounds like the billing system didn’t accurately report your usage for several months, which led to a large charge appearing all at once. That kind of surprise can be incredibly stressful, and we want to make sure you feel heard and supported. We’ve identified that a reporting issue occurred starting in May, and unfortunately, the charges accumulated until the system corrected itself. While this doesn’t change the impact it had on you, we do want you to know that we’re actively working to make it right. A Specialist will be reaching out to you directly to go over your billing details and discuss any available options to help resolve this. We appreciate the time you’ve spent with us over the past year and four months, and we’re committed to helping you through this situation. Published on September 29, 2025
Very convenient thanks
Response: Hi Eusebio, Thank you for taking the time to share your feedback! It’s great to hear that you found the experience very convenient — that’s exactly what we aim for. We know how important it is to have a smooth and hassle-free process, and your comment lets us know we’re on the right track. Published on September 29, 2025
Easy to navigate system, fast and friendly service by REAL people.
Response: Hi Stella, Thank you for sharing your experience! It’s great to hear that you found the system easy to navigate and enjoyed fast, friendly service from real people. We’re always listening closely to what matters most to our customers, and your feedback reinforces the importance of keeping things simple and personal. We’re committed to making every interaction feel just as smooth and human-centered as yours did. Published on September 29, 2025
I need my proof of service for my apartments please!!!
Response: Hi Raul, Thank you for reaching out. I understand you're looking to receive your proof of service for your apartment, and I can see how important it is to have that documentation ready when you need it. We’ve gone ahead and processed your request, and you can expect the proof of service to be sent to the email address listed on your account by the end of the day today. If you ever need immediate assistance in the future, our Customer Care Team is available by phone at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We also offer email support after hours: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. Published on September 29, 2025
Don’t recommend, you’ll pay 50 every 3 days . The if your light gets disconnected on a weekend you’ll spend the whole weekend with no light. If you make a payment after 5 pm you’ll be with no light for the rest of the night . This company is a 1 out of 10.
Response: Hi Leny, Thank you for sharing your experience. We understand how frustrating it can be to deal with service interruptions, especially over the weekend or after hours. Your feedback highlights important concerns that matter to us. We hear you on the payment frequency and timing. Our billing is based on actual kilowatt usage, which can vary depending on consumption. For transparency, we encourage checking your usage breakdown at SmartMeterTexas.com by registering for a free account. This can help you better understand how your energy use impacts your charges. Regarding reconnections, once the minimum payment is made, service can typically be restored within two hours—depending on the workload of the Transmission and Distribution Service Provider. We know timing is critical, and we’re continuously working to improve the speed and reliability of this process. If you're exploring other options, PowerToChoose.org is a great resource to compare rates across providers, including ours. We appreciate you taking the time to share your thoughts, Leny. If there’s anything specific we can look into for you, we’re here to help. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on September 29, 2025
Hate this company spent like almost 400$ in 31 days
Response: Hi Ivan, Thank you for sharing your experience. We understand how frustrating it can feel when energy costs add up quickly, especially over a short period of time. We hear your concern about the amount spent, and we want to help you better understand how your charges are calculated. Our rates are competitively priced and based on actual kilowatt-hour (kWh) usage. To give you more control and visibility, we recommend registering for a free account at SmartMeterTexas.com. This tool provides a detailed breakdown of your daily usage and can offer insights into patterns that may help reduce future costs. Additionally, if you're exploring other options or want to compare rates, PowerToChoose.org is a great resource to see how our pricing stacks up against other providers. If you’d like personalized tips or help reviewing your usage, our team is here and happy to assist. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 24, 2025
Very fast. Good customer service
Response: Hi Crystal, Thank you for sharing your experience with us! It’s great to hear that you received fast service and felt supported by our customer care team. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your mention of good customer service really stands out, and we’re glad that our team was able to meet your expectations. Published on September 23, 2025
Just beginning we will see $50 covered me since the 15th we will see if I save more money paying to go
Response: Hi Raven, Thank you for sharing your experience with us. It sounds like you're just getting started and keeping a close eye on how things unfold — that’s a smart approach. We hear you on the initial $50 coverage since the 15th, and it’s great that you’re already thinking ahead about potential savings. Many customers find that as they continue, the value becomes even clearer, especially when they track usage and benefits over time. If you ever have questions or want help reviewing your account to make sure you're getting the most out of it, we're here and happy to assist. Published on September 23, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
