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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I ended up canceling my service because the rates were ridiculous. I’ve never paid anywhere close to this much for electricity. My bill was over $300 for not even a full month, and I don’t even use that much electricity. Compared to what I’ve paid in the past, the rate was nearly four times higher. I definitely recommend checking the rates and all the charges carefully before signing up. I switched companies because I couldn’t justify paying that much every month.
Response: Thank you for sharing your feedback, Eduardo. We understand your concerns regarding the cost of your electricity service and can appreciate how frustrating it can be to see charges that feel significantly higher than what you've experienced in the past. We also recognize that receiving a bill of more than $300 for a partial month would understandably lead you to closely evaluate your options. We appreciate you taking the time to share your experience and your perspective on reviewing rates and charges before enrolling. Customer feedback like yours is important because it helps us better understand the concerns our customers face when managing their energy costs. We would welcome the opportunity to review your account and discuss the charges you experienced in greater detail. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our representatives can review your account history, answer questions about your billing, and provide additional information regarding your service. Thank you for your feedback, Eduardo. We appreciate the opportunity to learn from your experience and assist you further. Published on September 17, 2026
Easy, affordable and convenient.
Response: Thank you, Daisy, for your 5-star review! We're thrilled to hear that you found our service easy, affordable, and convenient. Providing a simple and budget-friendly experience for our customers is always our goal, and it's great to know we're delivering on that promise. We appreciate you taking the time to share your feedback and look forward to continuing to serve your needs! Published on September 17, 2026
I love it seems like it’s much more cheaper than the preflight company
Response: Thank you, Erica, for the 5-star review! We're delighted to hear that you're loving your experience and finding our pricing affordable. Providing great value while maintaining quality service is something we strive for every day. We appreciate you taking the time to share your feedback and look forward to continuing to serve you in the future! Published on September 17, 2026
Miss Ashley the customer service rep who assisted me was excellent so prompt and professional it just made me so happy to be a Payless power customer I felt valued and respected the conversation went with ease and I had no problems with getting assistance with my bill I’m happy I renewed with your company and I would be delighted to tell friends and family members about what a wonderful company you are Miss Ashley deserves a raise and a promotion.
Response: Thank you for taking the time to leave such a wonderful review, Mary! We're delighted to hear about your positive experience with Ashley. It's great to know that her prompt, professional, and caring service made you feel valued and respected throughout your interaction. Providing helpful support and making the process as smooth as possible are goals we strive for every day, and it's encouraging to hear that Ashley delivered that experience for you. We're also grateful that we were able to assist with your bill and that your renewal process went smoothly. Your kind words about recommending us to your friends and family mean a great deal to our team. Thank you for being a loyal customer, Mary. We will be sure to share your recognition with Ashley and her leadership team. We appreciate your continued trust in us and look forward to serving you in the future! Published on September 17, 2026
Rates a little high for a apt
Response: Thank you for sharing your feedback, Sadarius. We understand that energy costs are an important concern, especially when living in an apartment, and we appreciate you taking the time to let us know how you feel about the rates. We recognize that managing monthly expenses can be challenging, and we value hearing directly from our customers about their experiences. We'd like the opportunity to learn more about your situation and review your account with you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team can discuss your concerns, answer any questions you may have about your charges, and review any available options. Thank you for being a customer, Sadarius. We appreciate your feedback and look forward to assisting you. Published on September 17, 2026
Extension time is not great one whole day is not enough to come up with payment for bill putting a hold on lights is also a problem adding up how much I pay weekly for prepaid lights is the same as a monthly bill and over there’s no 24hr assistance when needed very disappointing and displeased as a customer
Response: Thank you for sharing your feedback, Alexandria. We appreciate you taking the time to let us know about your experience. We understand your concerns regarding the length of extension time, the challenges of coming up with funds quickly, hold requests on service, and the availability of assistance outside of standard business hours. We recognize how important it is to have flexible options and timely support when managing your electric service. Your comments are valuable and help us better understand where customers see opportunities for improvement. We'd like the opportunity to review your concerns in more detail and discuss any available options that may help with your account. Please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Our team will be happy to review your account and address your concerns directly. Thank you for being a customer, Alexandria. We appreciate your feedback and the opportunity to assist you. Published on September 17, 2026
I want to enroll in autopay
Response: Bryan Thank you for your review! We're glad to hear you're interested in enrolling in AutoPay. AutoPay is a convenient way to manage your account and helps ensure your payments are made on time without the need to make payments manually each month. If you haven't already, you can log in to your account to set up AutoPay or contact our customer service team for assistance. We're always happy to help! Thank you for choosing Payless Power. We appreciate your feedback and look forward to continuing to serve you. - Payless Power Published on September 15, 2026
No problems at all for over a year. I recommend payless power to everyone.
Response: Hi Keesta, Thank you for your wonderful review! We're thrilled to hear that you've had a positive, problem-free experience with us for over a year. Knowing that you'd recommend Payless Power to your friends and family means so much to our team. We work hard to provide reliable service and a great customer experience, and we're grateful for the trust you've placed in us. Thank you for being a valued customer and for sharing your recommendation with others! Best regards, - Payless Power Published on September 15, 2026
The service is good, never had a complaint.
Response: Hi Adesola, Thank you for your review! We're happy to hear that you've had a great experience with our service and have never had a complaint. Providing reliable electricity and excellent customer care is what we strive for every day. We truly appreciate your support and thank you for choosing us as your energy provider! -Payless Power Published on September 15, 2026
Good customer service love how you have various options
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
