I appreciate Mr Honeycutt and His help however a persons bill shouldn’t go up all the time I am using same things everyday maybe a slight difference at times but not these extremes, also no notice when charges added with out the promise to disconnect Your service,I have little to no income which is not their fault of course but that is why I am careful about what I use and try to pay accordingly for new charges to show up unexpected.
Response: Ray Honeycutt is a true asset to Payless Power. He truly goes above and beyond for the customer and we will pass the compliments on. We understand how the usage changing from week to week can really throw a budget conscious person for a loop. Unfortunately these changes in the total cost of service typically have to do with the weather outside. If the needle moves up or down, it affects how much energy is used in a big way. One may think that they did nothing different and yet still saw a swing in usage. This is because the air conditioner or heater has to run longer and hard to achieve the set temperature indicated on the thermostat. All electric providers simply take the usage totals reported and then multiply that total times the rate to come up with the total charge for the period of time reported. In Payless Power's case, we bill customers daily and communicate these charges via text, email, or Both-text & email. Therefore, we truly try to give our customers the tools to be in control of their usage! Again, thank you very much for your business.
