I only have a problem with the company during summer. Other than that, pretty ok…
Response: Emerioum we definitely understand how brutal Texas summers can get and our goal is to help you save! You can visit the customer portal for helpful hints on how to save in the summer months and you can also register your meter on SmartmeterTX.com this is a state mandated site that can also assist you with ways to save during more extreme weather. Thank you so much for being a valued Payless Power customer! Published on April 12, 2018
I love this company, I get text messages daily and know exactly how much electricity I use. Making payments are very easy and you get a text for confirmation.
Response: We love having you as a customer Jamie! Receiving the daily messages is the best way to keep you updated about your account, we give you the power to pay less for your electricity! Also making payment like you said is super fast and simple because we have a lot of payment methods like the automated system, online website, a friendly live representative or MoneyGram, all these options will benefit each one of our customers! We can't thank you enough for the support and we are so ecstatic for your excellent review!! Published on April 12, 2018
I really like it. It’s very easy.
Response: And we like you Cameron!!! Kudos to you for the awesome review! Makes us proud to know that we can make paying and monitoring your electric bill easy and user friendly! :) Published on April 12, 2018
The system is as Easy as pie to use. C ould be better about their rates…but overall I like them.
Response: Thank you Sara for providing this review. Glad we can make the online portal easy to use. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 11, 2018
Just concern with billing
Response: Thank you for your excellent review Nathan! If you have any concerns you can always calls at 1-888-963-9363, we will be happy to hear from you and answer all your questions! :) Published on April 11, 2018
I have been referring people to you you guys are great not Tessler that a good company
Response: Thank you Karen for providing this feedback it's greatly appreciated!! Published on April 11, 2018
Sometimes it’s very easy to log in and pay and sometimes when you call it in it takes forever to recognize your account and take your payment when u have more than one account.
Response: Sandra thank you for your feedback. We are doing everything possible to make our service as user friendly as possible. For any assistance with how to better operate the automated system please call customer care and we can walk you through any questions. We appreciate your business and we want you to know that you are valued customer here at PLP! Published on April 11, 2018
I think its a lot easier when making a payment and to get it transferred the only thing I don’t like it’s high kilowatts other the that it’s good
Response: Hi Lorina thank you for providing your review. Glad we can make your payment method much easier with our new online portal. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on April 11, 2018
This is very useful for me seeing that I’m on the go all the time
Response: Kedrick we understand how busy life can get and we are over joyed to know we can help make you life a little easier. Thank you for being an amazing part of Payless Power! Published on April 11, 2018
Thank you very much. I love paying its so easy. Thanks
Response: Thank you so much for providing this review happy we can make your payment method easy as possible(: Published on April 11, 2018
