Signed up because needed quick electricity . found Payless power website read reviews of course but it was the night before the move in date and still had no electricity set up. So I read on reviews was a bit skeptical but honestly . the next morning I got a text message saying service was active I was super surprised it was that fast. For as much as we use electricity consumption our price is very good I love the text messages letting me know about my account. We are very pleased. A little upset that I was never informed on the 70 or 75 deposit and you actually get 100$ in electricity . help me out on this please other that . I love Payless power.!!!!!
Response: Nellie - thank you for the kind remarks. Just to clarify, we don't require a deposit from customers but since our service is pre-paid you do have to put a payment of at least $40 to start your service. We do not hold that money as a deposit though. It is available for your immediate use.
Are Saturdays free?
Response: Hello - we currently do not offer free weekends. This is something that some companies advertise but in reality they charge a higher rate on week days to make up for their revenue loss on the weekends. Our billing is very straightforward. We provide a good rate 7 days per week and if you can manage to keep a balance of $25 or more we will discount that rate by 3.5 cents. It's that simple!
I love this company I believe everyone should use them
Response: Thank you Dana. We love that you have given us a chance to provide your electric service :)
Great customer service. Easy to use and make payments. The only complaint I have is I wish they took American Express cards. I had to get a separate card just for them and sometimes its a hassle when all my money is on my american express. Other than that no complaints or problems.
Response: Thank you David. I will report your comments on the American Express option.
Good
Response: Thank you Sam!
Very friendly and convenient 🙂
Response: Thank you Annalisa. We are always happy to help :)
Always easy to work with. Always helpful. I refer people to you all the time
Response: Thank you Cecilia. We appreciate your business and referrals :)
Git pay less power its the best
Response: Thank you David!
I was very happy with the seving. I was working in alice tx and when I was going back to Seminole for the weekend, I had more days for that money. But to close my account that was something. But I’m still happy. It took not my life. Lol. So there is room for in proving .
Response: I can definitely understand your frustration when you were simply trying to close your account. We don’t want to give our customers are hard time but we definitely want to make sure that another party cannot call in to make changes to someone’s account without their permission. I will review the current policy with my executive team to see if there are ways to improve the process. Once again thank you for your business.
I’ve only had this prepaid power for a short while. As far as I can tell it’s great . The $25 reconnect fee if totally uncalled for. Thats why I have prepaid because I don’t have money to throw out the window!!!!
Response: We are so glad you are pleased with the service. Unfortunately we must assess a reconnect fee to keep costs low for all customers. We also pride ourselves in being a full disclosure company, which is why we inform our customers upfront of any fees. We do not want our customers to feel surprised. Nobody wants to throw money out the window, which is why we provide daily messages to keep our customers informed of their usage in order to try to curb consumption and costs in their home. Additionally, we want all customers to be informed at all times of the balance on the account and avoid the balance falling below $0.00 and causing a disconnection of service. Thanks for your business!
