Payless Power Reviews
Read reviews from Payless Power customers
Easy pament methods but questionable about daily usage rates sometimes. Seems like more is charged when we are not even home and nothing’s running that when we are. Very confusing the estimated usage method. Don’t understand that.
Response: Thank you for your great feedback Jason!! Glad that you find the payment portal user friendly! The daily rates do fluctuate at certain times during the year when the supplier changes their rates. We do try our best to keep the cost down for our customers. We offer the flex pay discount when the account is above $35.00 the price per kilowatt goes down 20%. The other discount we offer is on the daily fees when the customer uses at least 17 kilowatts a day. If you would like to see the daily usage broken down into 15 minute increments we can email you that information or there is a free website called smartmetertexas.com that will show you that as well. We can also go over energy saving tips if you would like to contact customer service at 888-963-9363 or there are some on the website paylesspower.com. The estimated usage is not used very often but when it does happen it means that the tdsp did not send us the actual meter reads for that house so we estimate based on prior usage what the billing should be. When we do receive the actual meter read we either credit the account because we over charged or if we under charged the customer we add it on to their bill. We do offer payment arrangements if need be. :) Published on April 18, 2018
I am on social security only, do you have a special rate for seniors?
Response: We appreciate the feedback Clemencia!! We do not offer any discounts except the flex pay discount when the account is above $35.00, customers get 20% off the price per kilowatt. We also have a discount on the daily fees for customers that use at least 17 kilowatts a day! Published on April 18, 2018
Really expensive during winter!
Response: We appreciate you taking the time for your feedback Menderisting!! We always offer the flex pay discount when the account is above $35.00. The customers get 20% off the price per kilowatt. We also offer a discount on the daily fees for customers that use at least 17 kilowatts a day! If you would like energy saving tips for the winter to keep the bill at a reasonable price please contact customer service at 888-963-9363 or visit the website paylesspower.com! :) Published on April 18, 2018
Good service, i like that they keep me updated with my balance
Response: Thank you Marbella for your wonderful review!! We love hearing that the daily messages help people manage their budget for the electric bill and monitor their usage and have the option to use more or less power on any given day! :) Published on April 18, 2018
I find Payless power to be one of the greatest opportunities available for people getting started in life on their own to going through life and reaching old age where you’ve retired and are short in funds. This company makes it easy for all classes of people that need that extra little help. Thank you!
Response: Thank you Edna for that excellent review!! We take pride in being able to help all of our customers out so that no one goes without power!!! :) Published on April 18, 2018
Its fast and great! You don’t have to keep trying to make THE payment, a few clicks and you are done.
Response: We appreciate the awesome review James!!! Glad to know that the payment options on the web are very helpful and easy!! :) Published on April 18, 2018
website is very easy to use, clear understanding of usage.
Response: Thank you Heather for that wonderful feedback!! We are happy to know that our customers are finding the payment portal user friendly! :) Published on April 18, 2018
NOTHING TO SAY, ALL IS GOOD
Response: Thank you sooo much for the fabulous review Isabel! We are so glad that we can provide you and all our customers with the best service in the area! :) Published on April 18, 2018
At initial set up, my email was incorrect so I couldn’t make a payment and the were closed by the time I got off. After that was resolved, it’s been great! Great rates, easy to pay and text reminders keep me up to date with whats going on. There is a lag in the daily usage … wish it could be real time or just one day behind not two. But other than that they’re okay with me
Response: Thank you for your awesome review Aleda!!! We are glad the email address is resolved and everything is going great! The billing is always going to be 2 days behind because we have to wait for the tdsp to gather all the data from the meter for the 24 hours in a day and then they send the readings to us, which is when we in turn send it to the customer!! :) Published on April 18, 2018
Very easy and I love being able to track
Response: We appreciate the wonderful review Candice!! We enjoy providing our customers the daily usage of the electric bill so that our customers have the control to manage their usage and can monitor the money in the account so they know when to add more money!! :) Published on April 18, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
