Thank you for working with me I have changed my pervious 1 star to 4 stars. I am glad we were able to compromise a deal, and I hope that we continue to have a great communication with each other. 🙂
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
We appreciate the low payments for using electricity. We was paying almost double from the previous electricity company.
Response: Angela, This is great news! At Payless Power, we want our rates to be as competitive as possible, while also providing transparency with the daily alerts that go out to our customers. As long as you keep an account balance of $35 or more, you will receive a 20% discount too!
I just hope this works for me and last all month or I do not want my electric off I need to receive a text when I’m due for a payment or about to get disconnected
Response: Lytesha, You are in luck! We send a text and/or email to customers when their balance is low to warn them of a possible disconnect. We hope that the daily balance alerts are beneficial for you in showing you how much money you have in your account and how many kwh you have used.
Before they changed systems in the daily text it would tell you how much money you spent and the kilowatts and now they only send you a text of the kilowatts and balance, which does me no good I rather have my kilowatts, how much it came to and my balance daily like it use to be!
Response: Hi Kendra, Thank you for the suggestion. We have been testing out a few different methods with a goal of giving our customers the best possible view of their account. Once we get our Transaction History added to the MyPayless customer portal, you'll be able to see how much you've spent there. Stay tuned!
So far I love it ?
Response: Thank you for the compliment. It's our goal to keep you as a happy customer!
I have been EXTREMELY satisfied since switching to Payless Power. However, I have not received a daily text message since November 17, 2017. I’ve spoken with a customer care representative regarding this issue, and it has not been resolved. I depend on the daily text messages to help me monitor my electricity usage.
Response: Hi Rhonda - we are grateful to have you as a customer and regretful that you have experienced this issue. Please text "Start" to 76937 and the daily texts should resume.
i been using payless power for over 5 years i think and i love it so far easy to track my usage on how u use my electricity thANK U FOR YOUR MESSAGES EVERYDAY
Response: Thank you, Sammy! There are more great tools and features right around the corner!
Updated site looks great. User friendly site plus a nice paint job to a great service.
Response: Odvin - thank you for the kind words! A lot of folks have worked hard on rolling out the new portal. Keep checking because more and more new features will become available over the coming weeks!
I was skeptical on deal with a prepaid company but i’m not now. Other companies wanted a large deposit that i was not able to afford upfront. Thank god for payless power!!! I would recommend this company to anyone
Response: Briana - sometimes leaps of faith can pay great dividends! Thank you for the wonderful compliment and for trusting us with your service!
Overall, an excellent company!! Rates are a tad high than some other companies. However, I love the daily text messages and it really helps me conserve and track my energy usage! I plan on staying with this company for a while.
Response: Michael - thanks for taking the time to share your review. We have some great new plans coming at the end of November. We think you will be very pleased with these new options. Stay tuned!
