Payless Power Reviews
Read reviews from Payless Power customers
Terrible service after hours. It’s not convenient at all when you can’t talk to anyone because you can’t log in. I hate the experience I will be switching as soon as possible
Response: Thank you for reaching out to us about this concern, Lillian. We understand you have concerns about your ability to communicate with us after hours, and know that being able to speak with someone for any concerns is vital. Please keep in mind that you can call in to speak with a live representative Monday through Friday from 9AM to 5PM. If you are needing assistance after that time frame, you can reach out to us via our after hours email during the following hours: Monday through Friday from 5:00 PM to 9:00 PM Saturday from 9:00 AM to 5:00 PM Sunday from11:00 AM to 8:00 PM Should you need any further assistance, please reach out to us at 1-888-963-9363 Published on April 30, 2025
Professionalism & Top Tier
Response: Thank you for rating our services, and for choosing Payless Power! Published on April 30, 2025
This will be my second year with them July 14. Your service is great. I don’t really ever have problems. If there is an inconvenience they send out emails and let us know. I’m satisfied.
Response: Thank you for taking the time to leave us a thoughtful review and high rating. Thank you for being Payless Power customer! Published on April 29, 2025
Like that they message you when your low. The only thing I don’t like that you have to pay more than your negative balance if and when it gets that way . Other than that I think it’s a reasonable price also depends on how much you use during the day and night .
Response: We appreciate you for taking the time to review our services! We see that you may have some concerns with the minimum payment you need to pay on your account, and can understand why you may have issue with it. In order to avoid a disconnection or initiate a reconnection of your services, Payless Power requires customers to pay an amount that will bring your balance to a positive $20 balance. This will make sure you have funds available for future energy usage. If you have any other questions or concerns, feel free to contact us at 1-888-963-9363 Published on April 28, 2025
Quick and simple that’s great no wait on hold 👍🏽👍🏽
Response: Thank you Toimyra for sharing your experience! We’re thrilled to hear that you found the process quick and simple, without the hassle of waiting on hold. At Payless Power, making things easy and efficient for our customers is a priority, and we’re proud to continue delivering service that works for you. Published on April 28, 2025
Happy with the service
Response: Thank you Stephin for your feedback! We're excited to hear that you're happy with the service. At Payless Power, we’re committed to providing a positive and reliable experience, and we look forward to continuing to serve you. Published on April 28, 2025
You guys get the job done, & I’m satisfied with
Response: Thank you Sharonica for taking the time to share your experience! We’re glad to hear that you’re satisfied with the service you’re receiving. At Payless Power, delivering reliable and straightforward service is what we’re all about, and we’re excited to keep meeting your needs moving forward. Published on April 28, 2025
When I couldn’t afford my light bill, pay less power help me out to have a new contract pay as I go
Response: Thank you for sharing your experience with us! We're glad to know that our pay-as-you-go option made a real difference when you needed it. At Payless Power, we believe in providing flexible solutions that help our customers stay connected and in control. We're proud to be part of your journey and are here to continue supporting you Rene. Published on April 28, 2025
Love the low rate! Very affordable service.
Response: Thank you Ryann for your feedback! We're so glad to hear that you’re enjoying the low rates and finding our service affordable. At Payless Power, providing value and helping customers stay within their budget is a top priority. We're excited to continue being a reliable and cost-effective choice for you! Published on April 28, 2025
Love that I can see what I use daily and how much money is left
Response: Shane, thank you for sharing your feedback! We’re excited to hear that having daily usage and balance information at your fingertips is making a difference for you. At Payless Power, giving you clear insights is part of our commitment to helping you stay in control of your service. We’re here to continue supporting you every step of the way! Published on April 28, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
