Payless Power Reviews
Read reviews from Payless Power customers
Good service no hidden costs
Response: We're grateful for your positive rating, Ashley. Thank you immensely. Published on May 29, 2025
Good service no hidden costs
Response: Your positive feedback is greatly appreciated, Ashley. Thank you for choosing Payless Power. Published on May 29, 2025
Love how they work with me!!! Even when my lights were supposed to be turn off at a certain time they still didn’t turn them off.
Response: Marisha, we are delighted to hear about your positive experience with our service. Thank you for sharing your feedback! Published on May 29, 2025
Worst company I’ve ever been with so far
Response: Darreon, thank you for sharing your concerns. We would like to learn more about your experiences. Please reach out to us at 1-888-963-9363 to discuss further. We are happy to assist you. Published on May 29, 2025
Absolutely obscene rates. I’ve never paid so much. Tried to pay my bill today, got an error for “post account, termination scheduled”. I have a positive balance, this should not be. Before I went to bed I tried to pay again, and it went through. Too much stress for a high price to be threatened for no reason when it’s summer heat bearing down. Obscene rates, bad online service, faulty payment system, just a horrible experience. Never again.
Response: Thank you, Mark, for taking the time to reach out to us. We at Payless Power understand how important it is to make sure payments are being posted to your account as well as keeping track of usage. Any issues you may have experienced have been resolved within our payment system. Keep in mind, we charge customers based on the amount of electricity they consume. You can view the number of kilowatts used via the daily messaging we send for your billing. You can also get a breakdown of your usage at smartmetertexas.com. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 29, 2025
I feel like Payless power could do better to protect there customers and our community by not turning of electrical service residential on or during heat waves or during winter months especially during snow or temperatures below 42 degrees. And thoughts on that? And how is this legal what if an elder or child were have died during there negligence.
Response: Jen, thank you for sharing your concerns with us. Payless Power does adhere to all state mandated weather advisories. The state of Texas determines on a county wide basis which accounts should be protected against disconnection due to weather conditions. The State will only allow a local electric utility to complete a disconnection as long as there is not a weather moratorium effective in that county. Please feel free to contact us during standard business hours at 1-888-963-9363 with any questions. Our agents are happy to address any concerns you may have. Published on May 29, 2025
Real fast connection
Response: We appreciate your review, and thank you for choosing Payless Power! Published on May 27, 2025
I recommend this light
Response: Payless Power appreciates your review, and is pleased to hear you enjoy our easy and intuitive pre-paid services! Published on May 27, 2025
Your server is very convenient especially in emergency situations. Also your website is easy to navigate and the electricity is on and going strong. Thank you guys for all that you offer. I will give another review if I should ever need to call customer service or need technician assistance. Have an amazing day
Response: Thank you Valerie, for sharing your experience! At Payless Power, making things easy and efficient for our customers is a priority, and we’re proud to continue delivering service that works for you. Published on May 27, 2025
Good service, easy to make payments.
Response: We're excited to hear about your positive experience with Payless Power. Thank you for taking the time to share your feedback, Jose. Published on May 27, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
