Payless Power Reviews
Read reviews from Payless Power customers
Will it be on today
Response: Hi Ashley, Thank you for reaching out and sharing your question. I hear your concern about the timing, and I understand how important it is to know when something will be available—especially when you're counting on it. We recognize that clarity around scheduling can make a big difference in your experience. Please reach out to us at 1-888-963-9363 during standard business hours, which are Monday through Friday 9:00 AM to 5:00 PM, for updates on your account. Published on July 02, 2025
Website is senior citizen friendly and unable to locate payment tab easily. Please update & make more user friendly.
Response: Hi Scott, Thanks for sharing your experience with us. We’ve listened to your feedback about the difficulty in locating the payment tab on our website. It makes sense that a site should be easy to navigate—especially for senior users who value simplicity and clarity. You’ve brought up an important point that we take seriously. Published on July 01, 2025
Easy, affordable, and straightforward.
Response: Hi Hilary, Thank you for sharing your experience with us! It’s great to hear that you found the process easy, affordable, and straightforward — that’s exactly what we aim for. We truly value feedback like yours because it reinforces what’s working well and helps us continue delivering a smooth and accessible experience for everyone. Published on July 01, 2025
Quick service x
Response: Hi Toni, Thanks so much for taking the time to leave a review! We hear you — quick service can make all the difference, and we're glad that stood out during your experience. It’s great to know our team delivered on speed, and we’re always looking for ways to make every interaction just as smooth and efficient. Published on July 01, 2025
My bill has been almost twice the amount it’s previously been for the last couple of months and I’m on a fixed income
Response: Hi Kizzie, Thank you for reaching out and sharing your concerns. I understand you've seen your bill nearly double over the past couple of months, and that can be especially tough when you're on a fixed income. It’s completely reasonable to be concerned when your usual budget no longer covers what it used to. With the recent heat waves, many customers have experienced higher usage due to increased air conditioning needs, which can significantly impact energy bills—even if your habits haven’t changed much. We’d love to take a closer look at your account to see exactly what’s contributing to the increase. There may also be programs or tools available to help manage your usage or make your bills more predictable moving forward. Please don’t hesitate to reach out to us at 1-888-963-9363—we’re here to help you find the best path forward. Published on July 01, 2025
Payless power is great I have been with them about 4 years and it has been great service
Response: Hi Juana, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve been with Payless Power for about four years and that the service has consistently met your expectations. We truly value your loyalty and are glad to know our service has made a positive impact. Your feedback helps us stay focused on what matters most—reliable service and satisfied customers like you. Published on July 01, 2025
Thankful for yall
Response: Hi Juan, Thank you so much for taking the time to share your kind words! We’re really glad to hear that you’re feeling thankful for the experience you had with us. It means a lot to know that our efforts made a positive impact. We’re always here to support you and make sure your needs are met with care and attention. Published on June 30, 2025
Very easy and convenient
Response: Hi Sheeba, Thank you for sharing your experience with us! It’s great to hear that you found the process very easy and convenient — that’s exactly what we aim for. We understand how important it is for things to run smoothly, especially when time and simplicity matter most. Your feedback reassures us that we’re on the right track. Published on June 30, 2025
They steal your money and claim to fix it at the end of the month but u never see that credit !
Response: Hi Jerson, Thank you for taking the time to share your feedback. We understand how upsetting it can be when expectations aren’t met, especially when it involves something as important as your account. Your experience matters to us, and we want to make sure you feel heard and supported. We’d like the opportunity to look into what happened and work toward a solution that restores your confidence in our service. Please reach out to our Customer Care team at 1-888-963-9363 with your details so we can assist you directly. Published on June 30, 2025
They are good representation
Response: Hi Otilia, Thank you for taking the time to share your thoughts with us. It’s clear that your experience left a positive impression, and we’re so glad to hear that you feel we are a good representation of what you were hoping for. We truly value your feedback—it helps us understand what’s working well and motivates our team to continue delivering the kind of service that stands out. Published on June 30, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
