Payless Power Reviews
Read reviews from Payless Power customers
Worse company ever I would’ve given it a 0 star if I could I regret choosing them They’re good at the beginning but after couple weeks the increase starts Thieves!!!! They’ll still charge u $30 and disconnect ur power even after making a payment nd if u call before disconnecting they’ll tell u they can’t do nothing nd go ahead disconnect u + charges That’s why I conclude their scammers !!!!!!!!
Response: Hi Jeanine, Thank you for sharing your experience. We’ve listened closely to your concerns, and it’s clear that the changes you noticed in your billing and service left you feeling frustrated and disappointed. We understand how upsetting it can be when your bill increases—especially after things started off smoothly. During the summer months, it’s common for electricity usage to rise significantly due to higher demand from air conditioning and cooling systems. This can lead to higher bills, even if your rate hasn’t changed. That said, we know that doesn’t make it any less frustrating when the charges feel unexpected or unclear. We also hear your concerns about the disconnection process and the timing of payments. That’s something we take seriously, and we’d like to look into your account to better understand what happened and see how we can help resolve it. If you’re open to it, please reach out to our support team directly at 1-888-963-9363 during standard business hours which are 9:00 AM to 5:00 PM with your account details. We’re here to help and want to make sure you feel heard and supported. Published on July 07, 2025
Be aware please with this company!!!!! They’re scammers they don’t charge you based on what you use but they charge you based on their plans If I could give them 0 star I would give them a big 0 star Don’t be fooled by the beginning!!!!!! The bill were low on the first month but after a month it started increasing they’re thieves!!! I’m not home all the time cause I’m a student nd work a full time job I was out of town for 2 days nd everything was off but they still charged me a lot They’re scammers
Response: Hi Jeanine, Thank you for sharing your experience. We hear your concerns and understand how upsetting it can be to see your bill increase, especially when you’ve been mindful about your energy use and time at home. It’s completely reasonable to expect consistency and transparency in your billing. One thing that often catches customers off guard—especially during the summer months—is how much the heat can impact energy usage. Even when you're away, appliances like refrigerators and HVAC systems may work harder to maintain temperatures, which can lead to higher consumption. We’d really like the opportunity to review your account with you and explain how the charges are calculated. Please feel free to reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account details so we can assist you directly. Published on July 07, 2025
Easy to do yeah
Response: Hi Irene, Thank you for taking the time to share your experience. It’s great to hear that the process felt easy for you — that’s exactly what we aim for! We understand how important it is for things to be straightforward and hassle-free, and your feedback lets us know we’re on the right track. Published on July 08, 2025
Awful. Most expensive bills ever came from them and the daily pay is a pain. Customer service lacks general human concern and common sense. I had a few calls with them, but the last one was my contract was ending, got a new supplier, turns out I was a few days early. They were very clear they are charging me an early cancellation fee. I get there’s a policy, just silly to add that to the list of experiences with them over the last year over a few days. Would highly advise against Payless power. You pay so much more
Response: Hi Robert, Thank you for taking the time to share your experience. We hear your frustration regarding the billing, daily pay structure, and the early cancellation fee. It’s clear that your expectations weren’t met, especially after almost a year of service, and that’s understandably disappointing. We recognize how important it is to feel supported and understood when reaching out to customer service. Your feedback about those interactions is valuable, and we’re committed to improving how we communicate and assist our customers—especially during transitions like ending a contract. While our policies are in place to ensure consistency, we also strive to apply them with fairness and clarity. We’d like the opportunity to review your account details and see if there’s anything we can do to make this right or at least provide more context around the charges. If you're open to it, please reach out to our Customer Care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account information. Published on July 07, 2025
I thank you for your fast and convenient service
Response: Hi Jacqueline, Thank you so much for taking the time to share your experience. We’re glad to hear that our service met your expectations in terms of speed and convenience—those are two things we strive to deliver every time. It’s always encouraging to know when our efforts align with what matters most to our customers. Your feedback reinforces the importance of staying efficient and accessible, and we’re committed to continuing that standard. Published on July 07, 2025
Simple to use. Simple use from cell, and I like the reminders as a text message. 🙂
Response: Hi Darrien, Thank you for sharing your experience! It’s great to hear that you found the platform simple to use and that managing everything from your cell phone has been convenient. 😊 We understand how important it is to stay on top of things, and those text message reminders are designed exactly for that—making sure you never miss a beat. Published on July 07, 2025
Very easy to sign up. Thanks a bunch!
Response: Hi Steven, We’re thrilled to hear that signing up was a breeze for you! It’s great to know the process worked just as intended—quick and simple. Your kind words mean a lot to us, and we’re always looking for ways to keep things smooth and hassle-free. Published on July 07, 2025
Betty good service
Response: Hi Juan, Thank you for your kind words! We’re glad to hear you had a very good experience with our service. It’s always encouraging to know when our team’s efforts are making a positive impact. Your feedback helps us stay motivated and focused on delivering consistently great service. Published on July 07, 2025
Dfffddddddddfhhv
Response: Hi James, Thank you for your 4-star review! We really appreciate you taking the time to share your experience. It sounds like things went well overall, but there may have been something that kept it from being a full five stars. We’d love to understand more about what could’ve made your experience even better. Published on July 07, 2025
smooth transaction, and has always been since I’ve used your services. THANK YOU!
Response: Hi Ojere, Thank you so much for taking the time to share your experience! We’re thrilled to hear that your transactions have been consistently smooth—that kind of feedback really speaks volumes. It’s clear that reliability matters to you, and we’re glad to know we’ve been able to deliver that every time you’ve used our services. Your continued trust means a lot to us. Published on July 07, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
