New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
It’s very convenient
Response: We appreciate your high rating and review. Published on April 28, 2025
Thank you the service is fast and easy
Response: Thank you for choosing to be a Payless Power customer! Published on April 28, 2025
It’s very convenient
Response: Thank you for sharing your experience! We're really glad to hear that you find our service convenient—that’s exactly what we aim for. We understand how important it is to have an electricity service that fits easily into your daily life, and it’s great to know we’re helping make things a little simpler for you. If there's ever anything we can do to make your experience even better, we're here and ready to support you. Thanks for being with us Rhodesia! Published on April 22, 2025
I would recommend
Response: Thank you so much for your recommendation Tamula! It means a lot to know that we've met your expectations. If there's ever anything more we can do to support you or improve your service, we're always here and happy to help. Published on April 22, 2025
Do not use this company, their automated system doesn’t help with anything and dont have any problems on a weekend or late in the evening after you get off woke because your just s.o.l.
Response: Thank you James for sharing your thoughts. It’s clear that being unable to get the help you needed outside of regular hours was a major source of frustration, and we understand how important it is to have access to real support when it matters most. At Payless Power, our automated system is designed to handle basic account needs, but we know that sometimes a real conversation is what’s needed. Our customer care team is available Monday through Friday, 9am to 5pm, at 1-888-963-9363, and we’re here to assist with any issues that require personal attention. Your feedback highlights a real concern, and we appreciate you bringing it forward. We're committed to continuing to improve the customer experience and making sure our support aligns better with the needs of our customers. If there’s something still unresolved, we’d like to work with you directly—don’t hesitate to reach out during our business hours Published on April 22, 2025
When the power went out it was fixed quickly! And the call in process was easy.
Response: Thank you for your high rating! Published on April 18, 2025
I love it. Simply put just love all the way around
Response: Payless Power appreciates your review! We are thrilled to hear your satisfaction with our services. Published on April 18, 2025
Great customer service
Response: Payless Power appreciates the high rating! Published on April 18, 2025
I love the service. Thank you
Response: Thank you for rating our services. Payless Power is thrilled to provide you and your home with affordable and reliable pre-paid electricity services. Published on April 18, 2025
Pretty good company so far
Response: Thank you for choosing to be a Payless Power customer! Published on April 17, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
