New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great work and I like the place
Response: Brenton, thank you for your fantastic review. We are overjoyed to hear that you like being a customer with Payless Power. Published on May 19, 2025
Great customer service
Response: We appreciate your five star review, Yarely. We enjoy hearing about the great customer service you received and we look forward to continuing to provide great customer service in the future. Published on May 16, 2025
Easy to use no problems.
Response: Heather, thank you for taking the time to rate Payless Power! We are glad to hear that you are satisfied with our intuitive easy to use pre-paid service. Published on May 15, 2025
Good light company
Response: We appreciate your review, and thank you for choosing Payless Power! Published on May 15, 2025
Fast and easy service
Response: We're grateful for your review! Published on May 15, 2025
Thanks for great service!
Response: We appreciate your review, and thank you for choosing Payless Power! Published on May 15, 2025
I’m liking the daily updates on the balance and usage
Response: Thank you so much for your review! We are glad you are a satisfied customer and happy we can provide you with the best tools to keep up with your account, we appreciate having you with Payless Power. Published on May 15, 2025
Easy to work with!
Response: We're elated to hear about your positive experience with Payless Power, Michelle. Thank you for your feedback! Published on May 14, 2025
tHEY CHARGE NON-REOCCURRING FEES DAILY. TODAY MY FEES ARE AT 4.50, THATS AFTER PAYING A FEE TO LOAD MONEY ON YOUR ACCOUNT. HORRIBLE BILLING.
Response: Shelly, we appreciate your feedback. We understand that you may have concerns on the recurring charges. These can include your daily fee, payment processing fee and/or reconnection fee as well, if applicable. We understand how frustrating it may be, not knowing exactly what you're being charged for. At Payless Power, we are ready to help with any question or concerns you may have. Please contact us at 1-888-963-9363, we would love to be of assistance! Published on May 14, 2025
Service/pricing is decent. The customer service, though is complete garbage. Not being able to speak to someone about account issues unless outside of 9am-5pm is mind blowing. Then it takes speaking to three different agents to actually get an issue resolved.
Response: Your concerns with Payless Power are appreciated, Arnold. We do understand how frustrating it can be not being able to speak to a live representative after business hours. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 14, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
