ABSOLUTELY THE WORSR LIGHT COMPANY IVE EVER EXPERIENCED I PAID MY BILL AT 1pm on Wednesday my light didnt come back on until 8:40am the next day i was stuck in the dark with a sick baby with covid the worst experience of my life I would never recommend this company to anyone the ruined my whole week and DID NOT CARE THEY DID NOTHING AND I WAS STILL BILLED FOR EVEN THOUGH I HAD NO POWER ZERO STARS
Response: Ms Jones – You review states that you made a payment to reconnect your service but the power didn’t come back on until the next day. While this was happening you were battling covid and also had a sick baby. This is a major situation and I can’t imagine how difficult it must have been . Our records show that there was an issue with Centerpoint that prevent ed some of the customer we serve in there are a from getting reconnected in a timely fashion. This affected many customers across all electric companies. In fact, you would have experienced similar delays regardless of if you were with another company at that time. Still. After reviewing the account I think we could have done more to communicate with you . A supervisor will each out to discuss what we will do to make it right. Published on August 03, 2022
You turned my lights off as soon as I paid the bill and my account was still positive.
Response: Ms Waldron- Your review states that Payless Power disconnected your service even though you had already made a payment. That’s is a very impactful situation and it clear why you would be upset. Please note that per our daily text and email communications , in order to avoid a possible interruption of service you must post your payment by noon. Other wise a disconnection order can go out before your payment posts to the account even though that’s real time . A review of the timestamps on your account shows that the disconnection order was sent much earlier and completed prior to the payment. Please call us at 888 963 9363 and we can review the timing with you . 888 963 9363 Published on August 03, 2022
price gouging. Still charging me and I changed com
Response: Ms Suarez- Your comments state that you fee like you are being price gouged and you are still being charged even though you changed companies. Our records show that at the time of your review you had not switched away due to a switch-hold. You were able to reach us today to pay this off. Nearly every resident in Texas has seen their charges increase as a result of record electric demand. The intense hear this summer started early and continued non stop through July. I also see that you were a variable rate customer. This can result in escalating rates but we have fixed rate plans that are among the cheapest in Texas. Call us at 888 963 9363 for more info . Published on August 03, 2022
Easy payment online
Response: Thank you Benito, Glad we can make the online portal easy to use & navigate! Published on July 28, 2022
very easy to use user portal
Response: Thank you Shane for the feedback it's greatly appreciated! Published on July 28, 2022
Easier than what I thought it was gna be!
Response: Thank you Nancy glad we can make your service experience simple as possible! Published on July 28, 2022
Been over 1 year . Graet service
Response: Thank you Angela for being a great customer! Published on July 28, 2022
Enverda me gusta esta aplicación pero en la agua pago mucho
Response: Hola, muchas gracias por tus comentarios. Comuníquese con nosotros al 888-963-9363 para que podamos brindarle consejos sobre cómo ahorrar electricidad Published on July 28, 2022
You should offer entering bank info, so that the convenience fee is waived…that’s all.
Response: Hello- Yes, we actually do offer the ability to avoid the fee by setting up autopay. A supervisor will call to walk you through the process. 888 963 933. Published on July 27, 2022
Very bad. Nobody answer the call. Minimum payment, and fee charge for each payment. You have to pay a lot of extra.
Response: Hello and thank you for your comments. You’ve stated that you are unhappy due to wait times as well as the minimum usage fee. There are understandable concerns .Please note that after reviewing your account we do see that could save money by enrolling in a fixed rate product which comes with a cheaper rate . You can also make smaller payments and avoid the minimum usage fee by enrolling in autopay. Please call us at 888 963 9363 for more details. Published on July 27, 2022
