Easy to make a payment
Response: Thank you Paris for rating Payless Power! Published on August 08, 2022
Besides to really high rate per KWH process is really simple, easy, and straightforward.
Response: Hello, Thank you so much for the feedback it's greatly appreciated! Published on August 08, 2022
Charged nearly 16 a day for under 1000 SQ ft. No washer dryer. Little electric use. How? That is 450 a month. That is what someone would pay in a much larger home with washing etc. Tried to call several times but I’m 175 or more in line
Response: Mr Craven- Your comments state that you feel you are being charged the same amount for your small apartment as someone with a large house. This is a serious issue and I can see why you would be highly concerned. A supervisor will contact you to discuss the historical usage at your residence which , in fact is mor in alignment with a larger house that an apartment. This could very well be related to the condition of your AC unit . You may want to reach out to your property maintenance to check the refrigerant gas levels etc. A unit low on coolant can result in much higher electricity consumption… especially in summer heat. 888-963-9363 Published on August 04, 2022
Most expensive electric company and hardest electric companies to get away from . The prices per week you pay is outrageous!! It shouldn’t cost for an small apartment close to $400 dollars a month when ever it used to only cost me $25 bucks a week for my electric. You get turned off if you even a penny negitive or even 5 dollars negative.. in my opinion this has been the worst electric company I think I’ve ever chosen to go with . I’m trying to switch but they don’t make it easy on you too do so
Response: Mr. Jacobs- You review states that you feel our prices are outrageous and it has been difficult for you to switch. It’s a big deal when a customer feels this way and we take such experiences seriously . All consumers regardless of their electric company have been feeling the combo of record heat and high electric prices caused by the natural gas market. Payless Power is committed to being competitive with pricing for our customers. The key is changing to a fixed rate plan. Call us at 888 963 9363 to customer the options available to you. Published on August 03, 2022
This service is very poor from the wait times on the phone there is always at least 80+ People already waiting to speak with a rep then these people cut your service during crazy hot weather very inconvenient because I have a set pay schedule and I cannot pay everyday if you send a contact form online no one contacts back for days but they have someone available to respond on all of these comments and surprisingly I still have to wait on the phone for a rep to answer… leaving this company as soon as possible!
Response: Mr Haygood, A supervisor is reaching to you to discuss your issue and experiences. Long delays to speak to an agent is not a good thing and the record heat has been resulting in record call volume. We will research your issue with delayed email responses because during business hours , emails should be responded to within 1 hour and I do not see a record of email contacts from you. Please note that we work closes with the State and national weather service in relation to heat advisories. We in fact did not disconnect customers in your area for over 3 weeks, still we do have options for you and a supervisor will contact you to go over these. 888 963 9363 Published on August 03, 2022
I do not recommend this company at all,I only had it for less than a week and I have spent 20$ a day its just crazy,too much money it is unbelievable.
Response: Ms Hernandez- Your review says that you have only been with us a week but you’re shocked by home much you are being charged daily . What you are experiencing is not unusual for customers new to daily billing. The truth is that with this being the hottest time of the year , you will likely use more power now than any other time of the year. You consumption is quite high and the benefit of daily billing is that you do have an opportunity to try to make adjustments. That’s hard when its been as hot as it’s been but you at least have an opportunity to stay within your budget . if you had post-paid service its too late by the time you get the bill. A supervisor is reaching out go over with billing and service options with you. Please note that when your balance is negative, you must make a payment no later than noon to avoid the possibility of a service interruption. 888 963 9363 Published on August 03, 2022
I dont understand why if im enrolled in auto pay and I go to make additional payments on my account why it has to be 75 dollars or more not to incur the 4.95 fee????
Response: Ms Harris- Your comments ask why you would incur the $4.95 minimum usage fee if you are enrolled in autopay. First, let me thank you for enrolling in autopay. This is the best way to utilize your Payless Power service. You can make auto-payments as low as $40 and not be charged the fee. You are also correct that if your process a manual payment of less than $75 that a $4.95 fee. We attempt to encourage customers to make larger payments as it reduces the need for as many payments and helps us keep our cost and rates down. If you have additional questions please call us at 888 963 9363 or email us through your My Account Portal. Published on August 03, 2022
Horrible horrible horrible this company don’t care about us people literally, I just looked at my July statement and when I tell you the price I paid for these prepaid lights is beyond the amount I pay for a regular bill like this company have no leniency at all seriously and it’s sad , I have my thermostat set at 74 everyday and especially with these extremely hot temperatures it’s so hot that my central unit is pulling and blowing it hot air literally light bill for July was $385 like really
Response: Ms Daniels- Your comments state that you feel that Payless Power does not care about people and that even though your AC is set to 74 its blows hot air. You feel like you’ve been charged an outrageous amount and more that postpaid service. When its as hot as it’s been this summer its very easy to feel that way and understandable too. There is little break from the heat. But contrary to how it may seem. Payless Power does indeed care about its customers and the community. The thing that you mentioned that is most concerning is your AC. You may need your landlord or an HVAC professional to take a look at it and check for refrigerant gas . If its low on gas then it will cost you extra money. The other thing to consider is that AC units are not designed to regulate temperatures more that 28 degrees from the inside and outside . So if its 104 outside the coolest a perfectly functioning AC could manage would be 76. There are other factors that would contribute such as your windows, shade and insulation . The bottom lime though is that if your AC was set to 74 in July it would run almost 24 hours a day without cooling your place to the extent you wanted. We sent you a monthly statement of usage and payments yesterday. This is also available through your My Account Portal. Please review it and you will see that your charges were far less than it seemed. If you have further questions call us at 8888 963 9363. You can also audit your usage independently at www. Smartmetertexas.com. Registration information is also available in your MyAccount Portal. Published on August 03, 2022
Meh, sometimes the fastest option isn’t the best option. They Can get you out of a bind, but most likely will put uou back in one. A hotter one.
Response: Mr Urias- Your comments state that while you were satisfied with your service connection, you have not been as satisfied since. We do understand the impact of daily billing on customers, particularly this summer with inflation and record temperatures. Bearing that in mind frustrations are understandable. Still, we would like to learn more about your experience . A supervisor will contact you to discuss. 888 963 9363 Published on August 03, 2022
It’s not 4.95 you liars it’s 12 I’m sick of my heart and gone to emergency because of this dam light company
Response: Ms. Duran- Your comments seem to express concern regarding the minimum usage fee. This is in fact $4.95 and if you log into your My Account Portal you can see this included in a breakdown of itemized charges. A supervisor will reach out to learn more about your experience and get clarification on your issue. 888 963 9363. Published on August 03, 2022
