If I could just make the review giving no stars I would. It was like paying a monthly bill double. Customer service reps, are only doing what they are trained to do. To disconnect service in Texas with the temperature already starting @ 101.is bogus. During a Pandemic and another State Of Emergency really says a lot. I wouldn’t refer to my worst enemy.
Response: Ms Thompson – To recap, your review comments state that you unhappy that your bill has doubled and that Payless Power disconnects customers during a pandemic and also when its dangerously hot. These are both serious issues. Please note that we work closely and in alignment with , Centerpoint, ERCOT and the PUCT when it comes to determining when it is acceptable to disconnect accounts that are delinquent on their charges. Essentially if we are told that’s a heat advisory is in place for an area we do not disconnect. There were many areas in Texas where we did not disconnect for the almost the entire month of July . However, heat advisories were lifted this week even though its still hot. All electric providers follow these same instructions. The same thing happened during the Covid Pandemic. For the first 6 months of the pandemic we did not disconnect anyone who advised they were affected by covid in conjunction with Centerpoint and the Public Utilities Commission . But then the world started opening back up and now there are basically no restrictions of any kind in place. You do bring up an excellent point about the weather though. It has been historically hot since May and this has resulted in record setting electricity usage among Texans . You are still under a contracted rate from a year ago which has protected you from a lot of pricing volatility due to the unstable natural gas market (Gas is used to power most power plants in Texas).We hope you stay with Payless Power and we really are one of the best values… but if you do please renew to another contract. It will be cheaper for you than the variable rate default plan that will go into effect if you take no action. 888 963 9363 Published on August 10, 2022
Great Easy process
Response: Thank you for being a great customer! Published on August 10, 2022
Very easy to use
Response: Thank you so much for rating Payless Power! Published on August 09, 2022
Thank you really great service keeps my family with electricity at all Times
Response: Thank you so much for awesome feedback it's greatly appreciated! Published on August 09, 2022
Great service, easy to navigate website, and friendly people on the phone.
Response: Thank you Brad for the awesome feedback! Published on August 09, 2022
Great Great thank you very much Muy bueno muchas gracias
Response: Thank you so much for being a great customer! Published on August 09, 2022
The system is good.
Response: Thank you for sharing your service experience! Published on August 09, 2022
This is the WORST electrical company I have ever contracted with in my life. It does not give customers ANY time and shut off your power if your account credit was depleted to 0. Even in the hottest time of the summer, when it’s 102F outside. I have never worked with a company that has requested you to put money in your account before the service even starts.
Response: Hello- Your comments state that you are upset because you are given no warning or time to prevent disconnection and that you’ve never worked with a company that requires you to pre-pay for your service. This could be the root of the problem . Payless Power is a pre-paid service provider so this can be a shock if you’ve never had pre-aid service before. . I do see that you enrolled in the service only recently and did so online so you may have missed some important details. Let me explain how pre-paid service works. You have one of, if not the lowest rates available in your area. You do have to load funds on your account in advance. We send you a text or email daily showing how much power you used and how much you have left. This is not a service where you will just get a bill in the mail once per month and then have 15 days to pay it. Its more like a toll tag… you add funds and daily charges are deducted from your balance . You just have to maintain at least a penny on your account to have service. If you forget and let the balance fall under $0.00 you can log on to your MyAccount Portal or call the automated phone system or call before noon during business hours to speak to a live agent and request either a same day account protection or deferred payment plan . Disconnections never go out prior to noon. Please reach out at 888 963 9363 for more tips on how best to use your service. Published on August 09, 2022
Scammer. Stay away. Initially the say fixed rate based on Kwh usage but later they adds many miscellaneous charge I never saw with any other energy provider. Scam! Scam! Scam!
Response: Mr Singh- I am not able to locate an account for you by your name or email address. Since I cannot locate your account to address your concerns about your specific plan, I will discuss our general product offering . We are a pre-paid company and currently do not charge any of these types of fees; assistance fee for calling a live agent, fee for making a credit card payment , late fee, reconnection fee, disconnection fee. Those types of fees are very common through the industry but you are not being charged for any of them. Although it may not feel this way to you, Payless Power has fewer fees that most other electric providers in Texas … pre-paid or post-paid. We do have the following fees… a daily customer charge that includes your first 17 KWH of power. We also charge a minimum payment fee of $4.95 for payments under $75. The good news is the fee can be avoided by either making a payment of $75 or greater or by making smaller payments via autopay . We are definitely not “scammers” and would like to get more information about your concerns. Call us at 888 963 9363 so we can learn more. Published on August 09, 2022
Y’all greedy mf, I have trust issues. Y’all turnt my service off yesterday it -$3 and today I wake to something dumb. -$13 y’all must be stupid. My child and I in the heat and y’all charging more kw while the lights off.
Response: Ms Bradbury- Your comments state that you are upset because you are continuing to be billed even though you are disconnected. Not having power is a serious issue, especially with a child in the home so it makes sense why you are unhappy . Please understand that our billing runs two days in arrears so charges applied to your account on 8/4/22 were actually from 8/2/22. Call us at 888 963 9363 and we can go over your billing timeline with you. Published on August 09, 2022
