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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Very convenient and I recommend it
Response: Hi David, Thank you for taking the time to share your experience! We hear you—and it's great to know that you found our service very convenient. That kind of feedback means a lot to us. It’s clear that convenience made a positive impact on your experience, and we truly value your recommendation. Knowing that we’re making things easier for you helps us stay focused on what matters most: delivering a smooth and reliable experience every time. Published on July 17, 2025
Super easy when I’m in a bind and they got it done quickly!
Response: Payless Power appreciates your review, Laci, and is pleased to hear you enjoy our easy and intuitive pre-paid services! Published on July 17, 2025
Fast customer service and very polite
Response: Thank you Sandra, for giving Payless Power a high rating! We are always pleased to hear our customers are able to get the assistance they need. Published on July 17, 2025
Super easy when I’m in a bind and they got it done quickly!
Response: Hi Laci, Thank you so much for sharing your experience! We’re really glad to hear that the process was super easy for you and that we could help out quickly when you were in a bind. That kind of situation can be stressful, so it’s great to know we were able to step in and make things smoother. We always aim to be a reliable resource when time is tight, and your feedback lets us know we’re on the right track. Published on July 17, 2025
Great service no problems
Response: Hi Enedolio, Thank you for taking the time to share your experience with us! We’re glad to hear that everything went smoothly and that you received great service. It’s always encouraging to know when things go right, and your feedback helps us continue delivering the kind of service our customers deserve. Published on July 17, 2025
Great service I love it !
Response: Hi Hseila, Thank you so much for sharing your experience! It’s wonderful to hear that you loved the service — that kind of feedback truly energizes our team. We’re always listening closely to what our customers value most, and your kind words reinforce that we’re on the right track. Knowing that our service made a positive impact for you means a lot. Published on July 17, 2025
Quick Easy && Cheap Absolutely Love It
Response: Hi Sasha, Thank you for sharing your experience with us! We hear you — quick, easy, and affordable is exactly what we aim for, and it’s fantastic to know that’s what you received. It’s clear that convenience and value made a big impact for you, and we truly appreciate you taking the time to let us know. Your feedback helps reinforce what matters most to our customers. Published on July 17, 2025
Love Payless Power safes me money
Response: Hi Joanna, Thank you so much for sharing your experience! It’s great to hear that Payless Power is helping you save money—that’s exactly what we aim for. We understand how important it is to have a power provider that fits your budget without compromising on reliability. Your feedback reinforces why we do what we do, and it’s always encouraging to know we’re making a difference. Published on July 17, 2025
Fast customer service and very polite
Response: Hi Sandra, Thank you so much for taking the time to share your experience! We’re glad to hear that our customer service team was both fast and polite—that’s exactly the kind of experience we aim to deliver. It means a lot to know that the service stood out to you. Your feedback helps us continue to provide the kind of support our customers deserve. Published on July 17, 2025
The most expensive energy provider. I switched from TXU to Payless power but it turned out to be worse. It hurts to pay $20 dollars almost every 3 days and having to pay close to or more than $300 a month plus every few they charge for not paying the $75 they request. After September no more Payless power.
Response: Hi Salvador, Thank you for sharing your experience. We understand how important it is to feel confident in your energy provider, especially when you're trying to manage costs and make a change for the better. We hear your concerns about the frequency and amount of your payments. During the summer months, especially in Texas, energy usage can rise significantly due to increased air conditioning use, which can lead to higher bills—even on prepaid plans. That said, we know it’s frustrating when the numbers don’t match your expectations. Your feedback is important, and we’d like to take a closer look at your account to see if there are ways we can help—whether that’s reviewing your usage patterns or offering tips to reduce your energy consumption during peak heat. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 17, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
