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Payless Power Reviews

Read reviews from Payless Power customers

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Awesome easy connection and maintaining the services

Response: Hi Octavia, Thank you so much for sharing your experience! It’s great to hear that the connection process was smooth and that maintaining your services has been easy. That kind of feedback really helps us understand what’s working well for our customers. Published on August 18, 2025

I love this company

Response: Hi Tawanna, Thank you so much for sharing your experience — it’s wonderful to hear that you love the company! We truly value hearing from customers like you who take the time to let us know what’s working well. Your feedback helps us stay focused on what matters most: delivering great service and building lasting relationships. Published on August 18, 2025

Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.

Response: Hi Juan, Thank you for sharing your experience. We understand that pricing is an important factor when choosing a service, and it’s clear this has been a point of frustration for you. We hear your concerns about affordability and the impact on middle-class families. That’s why we strive to offer competitive pricing across our plans. We encourage customers to explore and compare options through PowerToChoose.org, a helpful resource for finding the best rates and plans available in your area. Your feedback is valuable, and we’re always working to ensure our offerings are transparent and fair. If you’d like help reviewing your current plan or exploring alternatives, we’re here to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 15, 2025

The process was easy and intuitive.

Response: Hi Mihai-Alexandru, Thank you for sharing your experience with us! It’s great to hear that you found the process easy and intuitive — that kind of feedback really helps us understand what’s working well. Published on August 15, 2025

Very good service

Response: Hi Alma, Thank you so much for sharing your experience with us! It’s great to hear that you received very good service—that kind of feedback means a lot. We’re always listening closely to what our customers share, and your comment tells us we’re on the right track. We understand how important it is to feel well taken care of, and we’re glad our team delivered that for you. Your satisfaction is exactly what we strive for every day. Published on August 14, 2025

Prices too high

Response: Hi Evangelene, Thank you for sharing your thoughts with us. We understand that pricing is an important factor when choosing a provider, and it’s something many customers consider carefully. We strive to offer competitive rates that reflect the value and reliability of our service. If you're exploring options, a great resource is PowerToChoose.org, where you can compare plans from various providers and find one that best fits your needs. We appreciate your feedback—it helps us continue improving and serving our customers better. If you have any questions or need help reviewing your current plan, we’re here to assist! Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 14, 2025

It’s great I love the company easy and quick to add funds!

Response: Hi Bonnie, Thank you so much for sharing your experience! It’s wonderful to hear that adding funds has been easy and quick for you—that kind of convenience is exactly what we aim for. We’re glad the process is working well and that you’re enjoying the company. Published on August 14, 2025

Great service , customer service is excellent

Response: Hi Krystala, Thank you so much for sharing your experience! We’re thrilled to hear that you received great service and found our customer care team to be excellent. It means a lot to know that our efforts to provide attentive and helpful support are making a positive impact. Published on August 13, 2025

I think you are manipulating my reported usage. I think you are not being truthful.

Response: Hi Mary, Thank you for sharing your concerns. We understand how important it is to feel confident in the accuracy of your usage reports. It’s completely valid to question anything that doesn’t seem right, and we appreciate you taking the time to reach out. We want to assure you that the usage data reflected on your invoice comes directly from the Transmission and Distribution Service Provider (TDSP), and we do not have the ability to alter or manipulate that information. If you’d like, we can help you review your usage history in detail and even request a meter verification from the TDSP to ensure everything is functioning properly. Our goal is to make sure you have full transparency and trust in the process. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. You can also view smartmetertexas.com and register your account to audit your meter readings to make sure you are being billed for what the meter is reporting. Published on August 13, 2025

great service..

Response: Hi Thomas, Thank you for sharing your experience with us. It’s great to hear that you received excellent service—that kind of feedback means a lot. We understand how important it is to feel supported and valued, and we’re glad our team delivered that for you. Your review helps us continue to focus on what matters most: providing reliable, attentive care every step of the way. Published on August 12, 2025

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023