I’ve been mostly happy with Payless Power. At one point they disconnected my power because I simply forgot to make a payment that day and my account was -$1 and some change… but they did waive the $25 connection fee. This last week with the “True Up” bill has me angry. I had a positive balance and average $2.50 a day… Next day comes around and my account is -$17…. I tried to call ALL day yesterday and every line was busy. Later on I got a text and email saying they were busy and to try again tomorrow. I just had to overdraft my account to pay this without getting my electric shut off, so I’m not happy. I picked Payless because at the time of moving into my apartment I didn’t want to pay a $200 electric deposit, but at this point I feel it might save me more money in the long run and I won’t have to deal with issues like this again. It’s insane to me that someone who averages not even $3 a day, and has at least $6 positive in their account, can go to -$17, because of a mistake that was not my fault…..now having to put $27 in there to keep my power on. Merry Christmas!
Response: Georgina, First, we would like to apologize for the difficulty in contacting us, whether that be by phone or email. During the True Up time period, our customer service team is so busy answering calls, that we have to unfortunately put people in a wait on the phone, which is never fun. We have actually hired more customer service representatives so that we can help more customers at a faster rate. Secondly, are you aware that if you keep your account balance at or above $35, you receive a 20% discount, which in turn can help give you extra days of usage? We are constantly doing what we can to help our customers, so we hope you will stay with us and give us another chance!
I had $31.05 on monday next day i have negative $24.49, just for one day $55 is way too much when ive been paying 3 to 7 dollars a day, i live in a trailer house, is too much..
Response: Gerardo, Thank you for the insight. The weather plays a large factor in how much electricity is used, whether it's A/C/ to keep your home cool or the heater to keep it warm. On top of that, all the accessories you may have plugged in to outlets use electricity even if they aren't powered on! At Payless Power, we only bill for what the meter reads, just like every other electric company. However, unlike other electric companies, we give you a 20% discount if you keep your account balance at or above $35. We hope this helps!
We appreciate the low payments for using electricity. We was paying almost double from the previous electricity company.
Response: Angela, This is great news! At Payless Power, we want our rates to be as competitive as possible, while also providing transparency with the daily alerts that go out to our customers. As long as you keep an account balance of $35 or more, you will receive a 20% discount too!
They turn my service every other day.
ugh
– extensions are not helpful,
Response: LaTasha, We are sorry to hear that our extensions aren't helpful. Our goal with them is to give customers extra time to make payments. Did you know that when customers keep their account balance above $35, they get a daily discount? This helps your account balance last longer than normal!
I just hope this works for me and last all month or I do not want my electric off I need to receive a text when I’m due for a payment or about to get disconnected
Response: Lytesha, You are in luck! We send a text and/or email to customers when their balance is low to warn them of a possible disconnect. We hope that the daily balance alerts are beneficial for you in showing you how much money you have in your account and how many kwh you have used.
I understand the necessity of keeping customers informed of their usage and standing account balance, but that doesn’t necessitate spamming client email and text every day. Where is the option to change that notification to weekly, bi-montly or monthly?! At this point, I’ve had to set up Payless power as a sender to block text, and auto-move to junk email. Just overkill…
Response: Scott, We are sorry to hear that you don't enjoy the daily balance alerts. Our goal with this is to give our customers the most detail as possible so that they know where they stand each and every day as opposed to being surprised at the end of the month when they receive a large bill! We can help change this for you, so please call us at 888-963-9363.
Ive been with payless power for about 3years and I honestly believe they overchage. I think it should be a set rate for everyday. I’m not even home some days and I’ve been charged about $6 00. I have alot of concerns when it come to this company.
Response: Tacoya, First, thank you for being a loyal customer for three years. At Payless Power, we can only charge for what the meter reads. All electric companies do this the same way. Even though you aren't home, electricity can still be used! Whether it is your A/C to keep the house cool, your heater to keep the house warm, or the many things you may have plugged in to outlets. If you are concerned about your meter reads, you can register at www.smartmetertexas.com and be able to see more detail about your meter.
I haven’t been receiving my daily text .
Response: Taniy, Will you please give us a call at 888-963-9363? We can help figure out why you aren't receiving your daily account alerts. Once we have helped fix this for you, we hope you will reconsider giving us a better review!
I like the pay options with this provider because now I have wider time window to attend my other financial obligations.
Response: Mario, This makes us so happy to hear! Our goal at Payless Power is to give our customers as much flexibility as possible. We hope we can continue to help give you flexible windows to take care of any and all other financial obligations!
I am so happy with this company. Payless Power. I had service with magic valley and supposely their are the no one can compete well very mistaken. My. Bill was extremely high with magic valley. The bill were from 480 to 1000 a month on a residential ( No Way I said) I had this checked out with company and they said everything fine with meter on a 3 bedroom with 2 bath home. I was very stressed out and had to move cuz I could not afford my rent with light bills extremely high. I saw. Martha Benavides on a commercial and it hit me while ai was moving to call Payless Power. I am very happy that I saw this commercial and. Boy. She was right! I manage to contol my expenses with the light and best of all Your Customer Service is very Knowable and. Attentive. Again. Thank you Payless Power Staff, Employees for all your hard. Work helping customers with this service provided. Have A Safe Merry Christmas and A Happy New Year. Sincerely Ms. Margaret Gonzalez
Response: Margaret, What a great story! Helping people manage their electricity on a daily basis is one of our main goals! Our customer service team works very hard to provide you with the knowledge and support you need. We hope you had a Merry Christmas and that you have a wonderful New Year!