THIS IS THE WORSTE light company I’ve ever in life had! Don’t do it! I’ve paid 300 in less than a month and I only have a two bed two bath they will make you pay for the reconnection fee even if your lights were not off
Response: Hello - thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. That's it. We don't estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
I love payless power. The flexibility to pay my electric bill as much or as little as I need to. The rates are great too. I have a big family and we just received our statement for January and only spent $120 on my electricity plan! I think that’s pretty cool with 4 kids 2 dogs and a 4 bedroom 2 story home!
Response: Thank you Cynthia! We love serving you, the kids and your dogs!
Reasonable rate, electricity just like other normal corporation carrier. Daily usages notifications was a
plus, make it easy to manage the account and small pay payments as you go. It could be better if the reading just a day behind instead of two days. Sometimes auto payment services either via website or phone do not prompt the confirmations which you always have to check your bank account, than 15-20 minutes later the text messages of confirmation will arrived.
Response: Suzie - thank you for the kind comments. We are working on changes that we change the billing to one day in arrears which should be easier for customers.
Absolutely love this company!!! Great reliable service fantastic rates and excellent customer service. Always friendly and ready to serve your every power need.
Response: Thank you Nancy! We are fortunate to have such a fantastic customer!
Payless Power is a great. I enjoy my services. Easy for me to make payments. Keep up the good work! ?
Response: Thank you LaTronda: ) We truly appreciate the wonderful comments!
Payless power is awesome
Response: Thank you for the awesome comments and for being a wonderful customer!
Well my only issue with this company is that ever since i moved homes my bill is of $10 dollars a day and i cant even keep my home warm we have to pass cold night because when i do turn on my heater the light bill comes too almost $25 dollars for a day. In my other home i payed $3 or less a day.
Response: Fernando - thank you for your comments. There are a lot of factors that cause electric usage to vary at different residences. Usually this is directly related to the age and efficiency of the heating/cooling system and the insulation at the home. Call us at 888-963-9363 at we can review the historical usage for the new house. We can see the monthly usage form the prior year to see if there are any trends that may point to the heater. Also, we can give you some tips regarding the best way to utilize the heater/AC unit.
I love that I was able to get connected without having to pay a huge deposit… I also like the fact that I can pay online with my debit card, very convenient for me!! I’m truly satisfied and will continue to refer my friends/family!!
Response: Thank you so much Debbie we love to hear these things!! We are one of the few companies that never require a deposit and the money our customers pay to get started stays in their account and goes to the billing! Thank you for complimenting the user friendly payment portal so that our customers control when they want to make a payment. We appreciate the word of mouth referrals from you!!! :)
Your customer service is very POOR. ITS UNPROFESSIONAL AND LOW BUDGET. #1 There is Never a MANAGER to help with your UNTRAINED REPRESENTATIVES, WHOM SEEM TO ONLY BE TRAINED ON HOW TO TAKE PAYMENTS. #2 EVERY QUESTION AND PROBLEM I HAVE IS SOLVED BY YOUR TEAM TURNING THE PROBLEM INTO MY FAULT. #3 PAYMENTS ARE ON A 3 DAY DELAY FOR SOME ODD REASON. #4 I HAVE MONEY sitting on a CLOSED OUT ACCOUNT AND IVE BEEN TRANSFERRED TO EVERY CUSTOMER REP IN THE OFFICE. IVE BEEN PLACED ON HOLD SEVERAL TIMRS STILL NO HELP. YOUR REPS GIVEN FALSE NAMES. #5 THEY ALSO DONT LEAD YOU TO A HEAD PERSON TO SOLVE YOUR PROBLEM. THIS IS OVERALL PISS POOR SERVICES AND I’VE BEEN WITH YOU GUYS WITH NO COMPLAINT FOR A WHILE, AND IT SEEMS ANY ISSUE I HAVE WILL NEVER BE SOLVED. SO AS OF NOW OM SWITCHING MY SERVICES.
Response: Melvin - thank you for sharing your feelings. The manager that you spoke to earlier today is preparing a written supervisory review. This review will provide the results of the investigation of each one of your issues. Please note that our representatives are in fact highly trained and there are always managers on staff. Also - our representatives do not give out false names. We will be happy to replay any call that you have made to us involving this issue to illustrate this point. Please note that we will also be happy to credit any fees you may have accrued should the investigation show that our personnel or system contributed to the problem you described today during your complaints.
I tried to close my account and pay off balance. I was told i had to over pay balance and contact later for refund. This process is a complete waste of time and money. Avoid this company at all cost!!!!
You will always over pay
Response: Chris - thank you for your inquiry. The amount you were asked to pay was the remaining balance of the deferred payment plan that you requested previously to assist with a prior unpaid balance. When a deferred payment plan is accepted a switch-hold is placed on the account which will prevent the meter from being serviced by another provider. If you will call customer care at 888-963-9363 and settle the remaining balance of the DPP a move-out order can be submit for as early as today. Please note that none of the transmission and distribution utilities will remove switch holds or complete move-out orders on the weekends so please act promptly.