I spoke with a customer service agent, and I’m talking about old school customer service she was so pleasant on the phone, so much enthusiasm in her voice, she was very helpful in helping me open my account and get started with my electricity plan. She made me feel like I made the right decision going with Payless Power. Kuddos
Response: Deidra, Thank you so much for the kind review. It brings us a lot of joy knowing that our customer service and sales representatives are taking care of you! We are excited to have you as a customer! Published on January 30, 2018
I really use to like Payless Power when I first started with them but within the last 2 months they have been charging too much. I will be switching to another company
Response: Hi Tanisha, First, we thank you for being a loyal customer. The past month has been historically cold for Texas, which has resulted in many customers using more energy than normal. Our daily balance alerts exist so that our customers can know what they have been using and how much is in their account. At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We hope this information is helpful! Published on January 30, 2018
Bill keeps getting higher and higher as I use less and less electricity I was happy tell things were changed up on your text or ownership or whatever happened but I’m very disappointed fixing to change providers
Response: Kelley, Thank you for your customer loyalty to Payless Power. The changes at Payless Power have not been ownership related, but in an effort to give our customers more transparency in to their account while also allowing them longer to make payments. The unusually cold weather here in Texas the past month has resulted in many customers having higher energy usage. Even if heaters are used sparingly, they require so much energy to warm a home when it gets below freezing. Also, make it a point to keep an account balance of $35, as you will automatically receive a 20% discount! Published on January 30, 2018
The best so far
Response: Cristobal, That is awesome news to hear! We are always striving to provide our customers with the most flexible and transparent service around, so we are excited knowing that you have enjoyed Payless Power so far! Published on January 30, 2018
This is looking more and more like a scam each week. Im on a pre pay plan which means i only get what i pay for in advance but im starting to get notices abt a negative balance even after i add more money to the account……extremely dissatisfied….dropping service
Response: Kevin, We are sorry to hear this. Our daily balance alerts are there so that customers can plan ahead of time and know what they are spending each day. If you get your account balance to $35, you automatically receive a 20% discount as long as you keep it at that threshold. We hope this information helps! Published on January 30, 2018
This time of the year is so bad I find myself at a negative balance EVERYDAY! Wtf. im not even home all day and still manage to spend around 20$ a day ??
Response: Carina, Winter in Texas can be brutal, but it has been historically cold this year, which results in large usage amounts for many customers. If you have accessories or appliances plugged in to outlets, they still require energy even if they are powered off. Make sure you keep your account balance at $35 so that you can enjoy the 20% discount! Published on January 30, 2018
The rates are ok, but not great. Even with discount it’s still overpriced. The daily texts are annoying. Sometimes they will bill for 3-5 days all at once. If account reaches $0 you get billed extra $25 even if no disconnect has been issued. Then they wait until the next day to deduct the $25 from your account instead of showing deduction right away. So if you pay $25 to bring balance above $0, it’s going right back to zero then they bill $25 again because the balance went to zero. That’s just wrong on so many levels. Customer service is usually good, but have had a few rude associates. They don’t care if you stay or switch providers.
Response: Christopher, Our goal with the daily balance alerts is to keep our customers up to date with their account. You have the option of receiving the alert via text and/or email, because by doing so, you can see each day what your usage has been and what your account balance is at. Our customer service team is always willing to work with those who are dealing with disconnects, and we value our customers. If you are still experiencing rude customer service associates, please call 888-963-9363 and ask to speak with a manger. We hope you will consider staying with us! Published on January 30, 2018
Im paying almost 70.00 a week. Whats going on with my rate plan? Im put 30.00 on Wednesday than Friday I recieve a text that im down to 6.00. Its crazy having to add more money. 🙁
Response: Hi Silvia, If you ever have questions about your rate, you can view your plan's EFL (electricity facts label) or give our customer service team a call at 888-963-9363. Don't forget, when you keep an account balance at $35, you receive a 20% discount! That goes a long way in saving you money but also giving you extra days of usage. Published on January 30, 2018
At the rate the electric bill is going.its go to be more than txu.i always end up making the wrong decision.thinking about ending service .what a mistake finally read some reviews what a rip off
Response: Rodolfo, We hope you will consider staying with us! The past few weeks in Texas have been historically cold, and now that the weather is getting back to normal, you should see your usage come down. If you keep an account balance at $35, you receive a 20% discount, which can save you a lot of money as well as give you extra usage! Published on January 30, 2018
They start off with low rates for like 2 months then hike the prices and tell u there is no contract so they can adjust the price whenever they want to….not happy customer….as soon as i have time to find something better i will…the tdu surcharges are not part of the kwh charges
Response: Ruben, At Payless Power, providing the option of no contract helps many customers receive power on the same day they request. You can always view your rate by reviewing the monthly SUP (statement of usage of power) that you receive, by viewing your plan's EFL (electricity facts label) or by giving us a call. We hope this information helps! Published on January 30, 2018
