Horrible cut my power off while my account was in the positive and its during a freeze
Response: Mr Hawthorne- Your review states that Payless Power disconnected your power during a freeze when you had a positive balance. This is a very serious situation and we would like to learn more so a supervisor will be reaching out to you today. A review of our records does show that your service was disconnected recently but this was in fact due to a negative balance. We can go over this with you to eliminate any misunderstandings in the future. 888 963 9363 Published on December 27, 2022
When this over I’m never using this company again. I been in my apartment waiting on lights. I understand it’s my fault they got cut off forgot to pay but to have my kids and I in the dark in the cold and won’t turn my lights on. It said it will take 2 hours or less and it’s well over 2 hours. It’s night time can’t see shit can’t cook my kids just sit here in the dark waiting. This is so wrong I’ll will never with this company again
Response: Ms Adams- It’s a very serious situation when you need power and do not have it. This is especially true at night and when its cold outside. The local power utility, CenterPoint Energy , experienced widespread delays in processing reconnections n 12/21/22. They are the Company responsible for working the disconnection and reconnection orders we submit. Sadly, you would have experienced the same delays in restoring your service regardless of the electric provider you had selected. Luckily it a[appears your power was restored as soon as CenterPoint resolved their issue. Published on December 27, 2022
My bank account from Minnesota was use to pay somebody’s account, I received no help from Payless power on getting on money back.
Response: Mr Kylander- Once again we apologize for the inconvenience. I reached out to you directly on 12/21 to explain the process for getting your moneyback. We follow all standard credit card chargeback procedures. Please email us directly using the contact info on the email message if there are any delays with your bank. Published on December 27, 2022
On initial enroll I was told for the first 30 days there would be a daily charge of 3.77 only if we used more then that would we be charged more. A few months went by and still being charged 3.77 a day even when my electric consumption was well below the 3.77 . Then when my electric got turned off and I was finally able to pay it they terminated my service charged me a 99 dollar fee for reconciliation and early termination fee and took my 20 dollar credit and left me with no lights and a ending bill of 74 dollars. Will not return my calls or emails about my account . Simply put they could care less about you they suck you with the no deposit just a forty dollar charge and that goes towards your electric account . But even if you have no power being used they still charge you, i think it is very unprofessional to treat a customer that was . Would not recommend them to my enemy’s.
Response: Ms Logans- Your comments state that you were advised that the daily customer fee would only be charged if you used over 17KWH per day. You were also disconnected and the account was terminated which triggered the early termination fee. Any time there is a misunderstanding regarding how service works, it is a big deal, especially when it involves a customer’s money. A supervisor will reach out to you to review your enrollment call. You should have been advised that the daily fee occurs every day with the exception of days that your service is disconnected. Our records show that this is the in fact the case & on days that you consumed power , you were charged for the daily fee. On days that you were disconnected your were not charged the fee. You may have been confused because we bill 2 days in arrears however your daily messages specify the date the charges were accrued. Also note, that an account will automatically be closed after being disconnected for 14 consecutive days. We responded to an email from you with this information earlier this month . You do have the option of starting a new account with Payless Power and if you do so we will reverse the early termination fee which will restore your final balance. A supervisor will reach out to you to discuss. 888 963 9363 Published on December 12, 2022
Service terminated out of no where when I had a Positive balance. I decided to check my balance after not receiving my daily update on Saturday, only to find out they terminated my service. Will poignant be without electricity on Sunday since they are closed, even though they don’t even email back. I would not recommend seems like they are stealing money. My usage went from under 6kwh to out of nowhere being 17kwh the day before they terminated my service, even though nothing changed. I’d say just find another prepaid provider.
Response: Ms Montgomery- Your comments state that your power was shut off without warning. We did receive a notification that your service had been switched to another provider. Please call us to confirm your address and meter number. A supervisor will also reach out to assist with this issue. 888 963 9363. Published on December 12, 2022
Don’t use them. They charge way to much. I live in a one bedroom apartment. I payed about 300 to 400 a month. They charge service fees daily
Response: Mr Hofmann- Your review states that the service is too expensive . You are charged a daily fee every day and you are being billed $300-$400 per month for your 1 bedroom apt. That is an very high amount for a 1 bedroom and I would not blame you for being concerned. A review of your account shows that over the past 30 days you have only been charges about 50% of that . Pre-paid billing can make that seem more since you are paying in advance but your monthly charges are thankfully nowhere near the $300-$400 range. Another reason why they may seem more inflated is that until recently, your payments were less than $75 which resulted in a $4.95 minimum payment fee. The good news is that your last payment did not incur that charge. 888 963 9363 Published on December 12, 2022
I don’t even do reviews but this company has literally made me think it would get me out of a bad situation and just put me deeper in one . These companies don’t care about their customers. They give you an easy way to start your electricity then most . First week it’s all normal pay . As soon as you have the company for a little while you start to get charged more and more each day . Like I live in a 1 bedroom and these people are really telling me I’m using 15$ of electricity a day . Mind you the minimum to put in is 20$ so you’re talking 20$ a day . If you become negative you have to pay the 10$ minimum still plus’s the negative balance . This is a rip off and I can’t wait till I get rid of this company and I will be happy to see them on the news in a couple years or less for the way they have treated the customers . I mean the other reviews say it itself . This company is horrible . They do not care and they try to sugar coat how you can even cut off everything and still be charged as if you were using electricity. Makes you hesitant to even want to watch tv or turn on your Christmas tree . Payless power you made my life a nightmare . I’ve been late on rent , car note , and etc because everyday I’m paying for your services so my electricity don’t get cut off !!!’ And this is someone with a premature baby . If anyone sees this before apply save yourself while you can . And whatever they say abck to these reviews is BS
Response: Mr. Campbell- Your review states that Payless Power has made your life a nightmare. You have a pre-mature baby and don’t feel like you can even turn on your Christmas tree lights due to the cost. Those are very big deals and the fact that you associate them with Payless power is a serious issue. A supervisor is reaching out to you to offer you the best options to address your issue. Keeping up with utility bills under such challenging situations can be incredibly difficult and I can’t even imagine the stress that these types issues cause when you have a new baby. Pre-paid service may not be the best option for you because you do indeed have to maintain a positive balance to ensure service. This does not mean that Payless Power doesn’t care about its customers… we simply have limited options as we do not maintain a deposit to protect against non -payment. Please note that we do not inflate or estimate your usage and your energy rate has not increased since you enrolled for service. What does fluctuate is the weather and your need for heating or cooling, hot water etc. The best way to use the service is to make a couple of larger payments each month instead of smaller $20 payment that incur a fee etc. There is a minimum payment that makes it seem to you like you’re spending $20 per day but this is not the case at all. It seems to come down to cash flow but we do understand that can be a huge challenge. A supervisor is trying to reach you to discuss your options. 888 963 9363 Published on December 12, 2022
Way too expensive. My friend has an apartment and is home way more than me using electricity and pays less than HALF of what I am paying monthly. It’s ridiculous. My sisters 3 bedroom 2000sq ft house pays about the same as me for a 2bedroom 700sq ft APARTMENT. That’s insane. Don’t do it. Can’t wait to be out of this contract!
Response: Ms. Lorince- Your comments state that your friend and sister pay less at their homes even though one is home more and the other has a much larger residence. This can be extremely concerning to any customer and is understandable. Please keep in mind that there are many environmental factors that can result in a difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. You may also audit your usage by registering free of charge at www.smartmetertexas.com. You may do this through your MyAccount Portal . Payless Power is in alignment with its KWH rates with all major competitors . Wholesale prices have been at record rates through the year and specifically over the summer. This means that you should see some price relief upon your contract renewal. Published on December 01, 2022
If I can give them a negative star I would I was at work n my bill got bhind paid my bill at 8:30pm last night woke up this morning my services is still disconnected it’s very cold outside I have children and my food and my fridge has went bad you guys are the worse company in the world n this is the worst experience ever you all are not easy or convenient your kinda expensive and very quick to disconnect but when it’s time to restore service nobody can call or anything these is no after hour service or anything
Response: Damarco- Please accept our apologies for the delay. This was the result of an internal system issue. A credit has been applied to your account that should provide around 5 days of free service to compensate for the trouble to you and your family. Call us at 888 963 9363 if we can be of further assistance. Published on December 01, 2022
I thought it was a good company but I put money on my account and I’m still in the hospital nothing is being used at home yet I have received a message saying that I’m critically low .How can that be if I have spent the last 4-5 days in the hospital? I’m high risk health yet I don’t qualify for a extension either.This is not a good company they don’t even address the current balance or current issue. I have written many times so I have also contacted bbb and if they don’t correct the issue I will call the health department as well .Becareful
Response: Mr. Torres, You review states that you no longer feel Payless Power is a good company because you were in the hospital for a lengthy stay but still continued to receive usage and charges. You also need assistance and have not received any. Recovering from a major health issue can have a major impact on almost all customers. It’s understandable that the stress of your health and recovery could really add to your concerns. A supervisor will reach out to discuss your issues. I do not see a record of you speaking to us about these issues. There was a call today about another issue but it appears that your released the call. There is a payment arrangement option for you. Also , I do see a drop in your daily usage over a recent 4 day span. Please note that your Payless Plan includes a daily fee of $3.25 . This includes up to your first 17KWH of usage at no extra charge and the prorated monthly TDSP fee , etc. A supervisor can discuss these issues with you or you may also call us back at 888 963 9363 Published on December 01, 2022