THIS IS A SCAM DONT EVER USE THEM !!!!!!!!!!!!!!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on January 31, 2025
So expensive. As soon as I pay my ddp payment I am going back to pogo energy. I was having to pay 75$ to 80 a week for a 1 bedroom apartment during the summer and I kept my air at 75 degrees. Not doing it another summer.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on January 31, 2025
I don’t like the dpp program only ever used it once Can’t use it again
Response: Thank you for reaching out to us, Mary. We understand you may have concerns with your current Deferred Payment Plan, and we would like to clear up any confusion. A customer can only set up one Deferred Payment Plan at a time, and another one cannot be set up until your prior one is paid off in full, AND your balance is positive after the previous one is paid off. You can request to pay off your Deferred Payment Plan early by speaking with one of our live representative as 1-888-963-9363 Published on February 05, 2025
I’m so much happier with just energy .took me a while to be able to get away from Payless .
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on January 29, 2025
I made a payment Friday and my service still not on. I have small kids. I trying calling them well apparently they closed on the weekend but can still receive a payment from you. I try calling again emailing still no luck. They don’t even have a standby person just for situations like this.. this is so unfair. We and my family are in the dark but I have made a payment. I have my receipts. And another thing I’m enrolled into text alerts and Payless power are deducting money from my account but my lights not on yet🤬🤬 this so wrong and frustrating. I have to throw out food just because of this lying thief company
Response: We appreciate you for contacting us about this issue, Brianna. Your comments state that you made a payment on Friday, but your lights were not reconnected and there was no person for you to speak to because Payless Power is closed on Saturday and Sunday. You also are upset because money was deducted from your account when the lights were off. Losing power can be incredibly frustrating so its understandable that you are angry. A review of your account does not show that a payment was posted Friday. We did receive payment on Saturday night, and we received confirmation that power was restored Sunday. We will be calling Oncor to see when power was actually restored. If there was a delay due to a technical issue, then we will reach out to you to discuss a credit. In addition, if you have receipts for a cash payment on Friday, please provide it to the supervisor who will be contacting you. If there was a delay with the payment posting, we will offer an additional credit. Please note that we do offer email support on Saturday and Sunday. You can reach us via email at www.paylesspower.com or through you My Account Portal. Finally, Payless Power bills 2 days in arrears so if a customer who is disconnect may still receive charges while the account is disconnected since those charges would be from two days prior. The service date is specified on your daily invoice, and you can also review this online. 888 963 9363 Published on January 24, 2025
I wish I could give this company zero stars! I do not have this company as my utility provider, nor do I plan to ever use them! This company withdrew money from my account and they refuse to let me talk to a supervisor or management when I call. Customer service is horrible!
Response: Hi April, and thank you for reaching out to us about this vital issue. We know there's major cause for concerns when it comes to unauthorized charges to your card, especially if you are not a customer with us. Unfortunately, since you do not have a Payless Power account, the only action that can be done is for you to report the fraudulent charges to both your bank and the authorities. Published on January 23, 2025
prepaid is too expensive and will be looking for another light company. thanks
Response: Hi Joseph, thanks for the feedback for the services! We understand that you may have concerns with your billing! If you have any questions or concerns with your billing, we would be more than happy to help you out over at 1-888-963-9363 Published on January 20, 2025
Too much money per day
Response: Hello Marcus. We understand that you have concerns with your billing and charging, and that understanding these concerns is important to our customers. You can break down your daily billing over at the My Account Portal at paylesspower.com , or reach out to us at 1-888-963-9363 Published on January 17, 2025
Please avoid this company. They overcharged every time. The email cannot be reached.
Response: Hi Chong, and thank you for your feedback with regards to this issue. We understand how it could be concerning when you feel you are overcharged, and we would be happy to help you. You spoke to us today and we were able to provide answers to your concerns and, show that your billing is accurate. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 17, 2025
wants to much money , i dont even be at the house and my heat does not be on yet my money keeps running out with this prepaid light conpany
Response: Hi Fredreeka, we appreciate your feedback. We understand that having a high billing can be a cause for concern, and we know that understanding your billing is important for our customers. Customers can stay up to date with their billing and consumption via the My Account Portal at paylesspower.com , and for a further breakdown you can visit smartmetertexas.com With this website, you can view your usage breakdown in 15-minute intervals, so you can see what you use at what times to help narrow down your electricity usage. If you need any further assistance, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
