Payless Power Reviews
Read reviews from Payless Power customers
Don’t like it, at all
Response: Thank you for leaving us your feedback on this matter. We understand you have concerns about the services you are receiving, and we would love to assist you at 1-888-963-9363 Published on February 25, 2025
They raised the prices when it get really good outside, I put $20 on my account which should give me 2 days, no I woke up today with 0 days remaining and I don’t have the money to put more on there so I’m going to get disconnected. Thanks a lot. This company is eating me alive.
Response: We appreciate you for taking the time to leave us your feedback on this matter. Payless Power understands how important it is for customers to understand their billing, and we know being disconnected can be stressful. While we understand you may have some concerns with your recent billing, we would like to clarify that our 6 and 12-month plans are at a fixed rate. That means that once you enroll into one of these plans, the price that we charge per kWh does not change. The only way that your rate may change is if your current plan expires, and you do not renew into a new plan. In that instance, customers are put into a variable rate plan. Payless Power charges customers based on the amount of electricity they end up using, with the amount used included in each daily billing notification. You can also access a breakdown of your billing on the My Account Portal at paylesspower.com If you have any further questions, please reach out to us at 1-888-963-9363 Published on February 25, 2025
F’n joke one minute its two dollars a day the next minute it’s $15 a day when nobody’s even here and it’s only a 500 square-foot apartment and it’s only me here. I don’t even have to have the heat or the AC on and all of a sudden I’m getting charged eight dollars a day give me a break. You guys need to give me a breakdown of what I actually paid to you and what is actually owed because you guys don’t fix anything and then 30° weather you’re gonna shut the electric off. It’s never consistent no matter what I do. Not only do you shut it off, but I can’t even reach out to and get a hold of anybody to get it turned back on so now I have to sit here and 30° weather with my electric off that’s awesome. You guys are awesome. Pretty sure there’s laws against that.
Response: Thank you for taking the time to leave your feedback on this matter, Tricia. We understand you have some concerns with your recent electricity billing as well as disconnections, and we know that this sort of situation can be overwhelming and frustrating for you. Payless Power charges you based on the amount of electricity your home consumes. This amount is included with the billing notification you receive each day. You can review your billing through the My Account Portal at paylesspower.com Here, you can see a breakdown of the charges you have received with your billing. Customers will have their services disconnected whenever their balances reaches below $0 and a payment is not made in due time. If you need additional time to make a payment, you can always see if you are eligible for a same-day Account Protection or a Deferred Payment Plan via the My Account Portal. If you have any other questions or concerns, you can contact us at 1-888-963-9363 Published on February 25, 2025
Wtf????? Why is my bill so high why do you keep taking so much on a daily basis you’re taking $12 and then you’re taking $15 and then you want to shut my power off when it is 32°. Are you freaking kidding me?
Response: Thank you for taking the time to leave us your feedback on this matter, Patricia. We understand that you have some concerns over recent charges you have received, and know that billing can be frustrating if you do not understand these charges. Payless Power will bill customers based on the amount of electricity they have used, and we include the usage amount in our daily billing notifications. Customers tend to consume more power during the colder weather, as the lower temperature forces appliances to work harder than they normally would. Your billing can always be accessed and reviewed via the My Account Portal at paylesspower.com Here, a breakdown of your charges is available to you. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 25, 2025
I don’t use too much power on my Apartments, the rate is to high
Response: Thank you for taking the time to leave us your feedback on this matter, Randy. We know that this matter is very important for you, and can understand why you may be concerned with your billing and charges. Payless Power charges its customers based on the amount of electricity their homes have consumed. You can see this amount with the billing you receive every morning. Your usage can be tracked through the My Account Portal at paylesspower.com or you can use the smartmetertexas.com website, which breaks your usage down into 15-minute intervals. This way, you can see when your home consumes the most amount of electricity. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 21, 2025
I don’t use too much power on my Apartments, the rate is to high
Response: Thank you for taking the time to leave us your feedback on this matter, Randy. We know that this matter is very important for you, and can understand why you may be concerned with your billing and charges. Payless Power charges its customers based on the amount of electricity their homes have consumed. You can see this amount with the billing you receive every morning. Your usage can be tracked through the My Account Portal at paylesspower.com or you can use the smartmetertexas.com website, which breaks your usage down into 15-minute intervals. This way, you can see when your home consumes the most amount of electricity. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 21, 2025
Just an scam…. They always create a detail that not going to show in the monthly invoice.
Response: Thank you for taking the time to leave us your feedback on this matter, Celestino. We understand you have some concerns with your billing and charges and know that these are very important for our customers to properly understand. Payless Power lists all charges included in your billing in every Statement of Usage and Payment. If you have any questions about any charges you receive, please contact us at 1-888-963-9363 Published on February 20, 2025
Greetings, It seems to me that the base of usage is determined by the weather. I was out of town my thermostat was set on 71 the entire time. Why is that? I drove to Arizona left on Friday returned Monday morning. I would like my smart meter checked to make sure its working properly? I’m going to start keeping up with the meter numbers as well to compare. This is extremely too high I’m on a fixed income. I know that’s not your business and you don’t care. God Bless.
Response: Thank you for taking the time to reach out to us about this matter, Tamara. Payless Power understands you have concerns with regards to your recent billing and usage, and know that this is vital to understand. Payless Power bills its customers based on the amount of electricity their home consumed. If you keep a heater on at the same temperature while you are away from home, that will consume quite a bit of electricity. This is especially true for periods of winter weather, as a heater at 71 degrees will have to work almost non-stop to heat a house while its down to single digits, as opposed to it being 50 degrees. You can always review your usage and consumption via the smartmetertexas.com website, which will break your home usage down into 15-minute intervals. If you have any further questions or concerns, feel free to reach out to us at 1-888-963-9363 Published on February 19, 2025
Your payment system is awful . I recently moved and updated my address on my cards and now I can’t pay using your system . It keeps giving me an error message ! I don’t like it and I am considering not using your service because of this issue .
Response: Thank you for leaving your feedback about this issue, Tamika. Payless Power understands that making payments through the online portal is vital to your services, and know that not being able to do so can be a frustrating experience. If you are having troubles making payments on the My Account Portal, please make sure the information put in matches the card information, including card number and the address that is associated with the card. If you have any other concerns or need any assistance, please reach out to us at 1-888-963-9363 Published on February 19, 2025
IT IS FREEZING OUTSIDE AND MY SERVICE HAS BEEN DISCONNECTED.. IT IS ILLEGAL TO TURN OFF POWER IN WEATHER CONDITIONS SUCH AS THESE!!! PLEASE RESTORE POWER
Response: Thank you for contacting Payless Power about this issue, Dawn. We understand that experiencing a disconnection can be a stressful experience for our customers. Please keep in mind that your services will be at risk of disconnection should your balance be at $0 or below. It is up to customers to make sure they keep their balances positive to avoid a disconnection. If your services are disconnected, a payment will need to be made to bring your balance positive $20 for your services to restore. This can be done via the My Account Portal at paylesspower.com or by calling us at 1-888-963-9363 Published on February 19, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
