This service is awful, you cut the power when it’s 3.00 delinquent. Would not recommend to anyone who
Response: Hello Erik and thank you for sharing your concerns with us. We know being disconnected is stressful, and we want to help you avoid this situation again. Payless Power informs customers of their balances every day in the morning, as well as urgent messaging should their balances be low or even negative. From here, customers will have until 12pn (noon) to make a payment to the account that will bring it to at least $20 positive, or request assistance for their balance (either with an Account Protection until 8pm that same day, or the owed balance being deferred with a deferred payment plan). If you have any concerns or further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
Y’all suck -70 cents and I was off by noon
Response: Hello Robinlynn, thank you for contacting us. We understand that having your services disconnected can be stressful, and we want to make sure that we prevent this situation from happening again. If an account is below zero dollars (that is, negative in balance), Payless Power will automatically send a service order to disconnect services by 12pm noon. This can be avoided by processing a payment to bring your balance to at least a minimum balance of $20 before 12pm, or requesting an account protection for your account before 12pm, with said account protection extending you until 8pm that same day. We also offer deferred payment plans, which can be requested before 12pm noon to prevent a disconnection. For further inquiries about your services, you can call us at 1-888-963-9363 Published on January 16, 2025
Hery dissatisfied with this service, it suppose to help people but instead it hurts people, to expensive and will keep you hostage if you try to cancel service, but it`s considered prepaid service, what part am I missing… No contract but pay as you go and they want to put a hold on your service, so you can`t cancel, it`s time for my lawyer to investigate this.. like they say some good things are bad, and this is one of them, if you want to lose money get with Payless Power
Response: Hello Dorothy, thank you for reaching out to us about this concern. We understand that you are frustrated with your current services, and will be more than happy to assist with any concerns and confusion you may have. Payless Power's pre-paid plans are all contracted plans that guarantee the provided energy rate. Customers are able to switch their services to another provider should they wish, though this will incur an early termination fee should they do so before the contracted term expires. The only way we would prevent any sort of switch away is if the customer agrees to a deferred payment plan, which would put a switch hold on their meter. To further assist you, a supervisor shall be reaching out to you. Published on January 16, 2025
I don’t like prepaid need a monthly plan asap
Response: Hello Lakitha, we appreciate the feedback! We understand that prepaid services may not be your preferred billing method. While we understand the need for monthly post-paid services, we unfortunately do not provide said services. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
Rates to high .
Response: Hi Erik, thank for reaching out to us. We know that you want the best understanding of your plan possible. The My Account Portal has access to all information regarding your rates, current plan and daily billing all in one place. If you need any further assistance, call 1-888-963-9363 Published on January 16, 2025
Won’t take my cell phone number to let me register for account
Response: Thanks for reaching out to us Clifford. We know that registering for an account is vital if you are looking to have services with us. To assist you with your issue, a supervisor will be reaching out to you. Published on January 16, 2025
