New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
It expensive but for now it was I’m sticking to for day that I don’t use my light it come out more expensive than when I use it
Response: Thank you for contacting us about the, Berenice. We know how important it is for our customers to understand their electricity and billing with Payless Power. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
It’s a good company my light bill is reasonable and I don’t pay hundreds of dollars
Response: Thank you for your review, we appreciate your business. Published on February 03, 2025
Was quick and easy to get set up at first rates where fair and app easy to use . But with time rate increased dramatically and odd recurring and non recurring fees started popping up and one time fees that keep repeating . If it’s one time why is it actually recurring? Other then that easy to use and not much of a extension window. Only 20 bucks witch is about a day maybe 2. I would still recommend it to my friends
Response: hank you for reaching out to us about this, Patricia. From what we can see, you have some concerns with your rates, billing, and overall charges you are receiving. These are important issue that we want to make sure every customer has a firm understanding of, and we definitely want to assist you with this matter. The rates for our 6 and 12-month plans are fixed, meaning that we don't change the charge per kWh for as long as that plan is in place. You may see an overall increase in your charges because of the recent cold weather, as customers use more energy during times of winter weather. For more information on your plan, you can review your Electricity Facts Label at the My Account Portal at paylesspower.com As for our non-recurring fees, we charge our Payment Processing Fee and our Reconnection Fee in amortized amounts as opposed to one lump sum. Should you have any further questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Process was easy after I was able to get into the website. Now that process is a little difficult because apparently password issues.
Response: Hi Kimberly sorry for the inconvenienced please contact us at 888-963-9363 so we can further assist you! Published on February 01, 2025
Easy to use, easy to add funds to account.
Response: Thank you Michelle for the feedback it's Greatly appreciated! Published on February 01, 2025
Easy to use, easy to add funds to account.
Response: Thank you Michelle Glad we can make your payment method easy as possible! Published on February 01, 2025
Bhggug g uhghi bj g t67fd x c vguk
Response: Thank you for rating Payless Power! Published on February 01, 2025
Inconsistent usage cost. To pricy at times but good in a pinch
Response: Thank you for the feedback, Jose. We can understand that you may be concerned about your billing if you feel the consumption you are being charged for is inconsistent. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
Great Company. I will continue to use this company
Response: Thank you for being a great customer! Published on February 01, 2025
Good service just curious why I have to pay so often
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on February 01, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
