Very easy to use straight forward
Response: Thank you for reviewing and using Payless Power! Published on January 24, 2025
Said no depositely and I had to put money on there in the hospital so I had to do it because my dog at home and then it’s prepaid why would I have a cancellation fee after 6 months that’s so stupid
Response: Hi Regina, and thank you for reaching out to us! We understand you may have concerns with your plan details, and may need clarifications on your services, which we would be happy to provide. Keep in mind that Payless Power is a prepaid electricity service, so we do not require a deposit like a post-paid (monthly billing) company. The initial payment that we require is your starting balance for your prepaid services. In regards to the Early Termination Fee, both of our 6 and 12 month prepaid plans are contracted plans with a $99 Early Termination Fee. This information is available via the Electricity Facts Label, provided to you on our My Account Portal at paylesspower.com If you have any further questions or concerns, feel free to reach out to us at 1-888-963-9363 Published on January 21, 2025
Too many hidden fees besides the $0.16 per kw hr ss it’s advertised but almost doubles due to “fees” lame
Response: Thank you for leaving your feedback, Jason! It's definitely important that customers have transparency with our services, especially with any fees that may be involved with their billing, and it's understandable if you're not pleased with any of the fees we charge. That being said, we advise customers of any potential fees upon enrollment as well as on the My Account Portal. These can also be reviewed on your Terms of Service. If you have any questions in regards to our non-recurring fees, you can contact us at 1-888-963-9363 Published on January 21, 2025
I had once before this my second time they are good
Response: Thank you for choosing Payless Power! We're glad to service you again. Published on January 21, 2025
Pretty good overall
Response: Thank you for the review! Published on January 20, 2025
It’s somewhat convenient for a quick way of getting electric
Response: Thank you for reviewing us! Published on January 20, 2025
Perfectooooooooo
Response: Thank you for reviewing us! Published on January 20, 2025
I mean it works for me 🤷🏽♀️
Response: Thanks for being a customer! Published on January 20, 2025
Easy to pay haven’t had any issues with y’all. I just wish I could put less than 20 to add on to electric. Like a 10 dollar minimum or something. Sometimes it’s hard to put the exact 20 or more In this economy.
Response: Thanks for your feedback on this matter, Kristen! We understand you may have concerns with what you can add to the account, and we can definitely help you out! Our system can only accept a minimum of $20 as a payment with a positive balance, and your negative balance + $20 with a negative balance. These minimums help to make sure that should not only your current balance be covered, but you also have additional funds for future electricity consumption. If you need any further assistance, feel free to call 1-888-963-9363 Published on January 17, 2025
To many text / email messages
Response: Hello Carmon, and thank you for the feedback! We can understand that you have concerns with the amount of notifications you're receiving, and would be happy to help you! Daily messaging is vital for our pre-paid customers, as they are billed on a daily basis. Because of this, we must update our customers daily with their balances, the usage consumed, and so on. You can elect to have only email or text alerts via the My Account portal under your settings. If you have any further concerns or questions, call us at 1-888-963-9363 Published on January 17, 2025
