Payless Power Reviews
Read reviews from Payless Power customers
I mean it works for me 🤷🏽♀️
Response: Thanks for being a customer! Published on January 20, 2025
Easy to pay haven’t had any issues with y’all. I just wish I could put less than 20 to add on to electric. Like a 10 dollar minimum or something. Sometimes it’s hard to put the exact 20 or more In this economy.
Response: Thanks for your feedback on this matter, Kristen! We understand you may have concerns with what you can add to the account, and we can definitely help you out! Our system can only accept a minimum of $20 as a payment with a positive balance, and your negative balance + $20 with a negative balance. These minimums help to make sure that should not only your current balance be covered, but you also have additional funds for future electricity consumption. If you need any further assistance, feel free to call 1-888-963-9363 Published on January 17, 2025
To many text / email messages
Response: Hello Carmon, and thank you for the feedback! We can understand that you have concerns with the amount of notifications you're receiving, and would be happy to help you! Daily messaging is vital for our pre-paid customers, as they are billed on a daily basis. Because of this, we must update our customers daily with their balances, the usage consumed, and so on. You can elect to have only email or text alerts via the My Account portal under your settings. If you have any further concerns or questions, call us at 1-888-963-9363 Published on January 17, 2025
Not liking the usage not really there don’t run across or heater only refrigerator and a tv. Update is always 2 days behind need a better meter reading and updates and this is just week 1 $40 gone.
Response: Thanks for reaching out to us Joseph, we definitely understand your concerns in regards to your recent billing and understanding how our services work as a whole. The reason we bill two days in arrears is because that's how long it takes for us to get your reading received and calculated. You meter reads your usage consumed in a 24-hour time period (12am 1/15/25 thru 12am 1/16/25 for example). The next day, we receive that reading from your Transmission and Distribution Provider (this is the same schedule for all Retail Electricity Providers, hence the delay). Finally, by 1/17/25, the charges are calculated and billed to you. If you have any other questions or concerns with your billing and consumption, contact us at 1-888-963-9363 Published on January 17, 2025
This article is not accurate. Oklahoma Gas & Electric has a minimum of one outage a month. Just had 4 in the same day. Last week had a outage from 2am to 1pm and had tornados at 3am to make it worse. The power structure is outdated in Oklahoma.
Response: Hi Brian, thanks for the feedback! Payless Power is a Texas-based company, we do not provide service in Oklahoma. Published on January 17, 2025
It’s good. Lights are on. Haven’t had any problems so far.
Response: Thanks for being a customer! Published on January 17, 2025
Needed extension due to being out on unpaid medical leave
Response: Hi Tina, thanks for reaching out to us about this! We know that customers will need more time for making payments, and we would be happy to assist you. For any assistance options available, you can check the My Account Portal or all us at 1-888-963-9363 to speak with a live representative. Published on January 17, 2025
The charges are outrageous! Never at home during the week only weekends and being charged as if I’m at home 24/7? Strongly thinking about switching for cheaper rates.
Response: Thank you for reaching out to us, Ashley. It's understandable that you're concerned about your daily charges and we'd be happy to assist. In regards to billing while you are away, you can review what exactly you're receiving charges for through the My Account Portal. For a closer look at consumption, smartmetertexas.com breaks down your usage into 15-minute increments, so you can always be sure when you're using power and at what times you see the most usage. If you have any further questions, please reach out to us at 1-888-963-9363. Published on January 17, 2025
I did a switch hold but I see it’s gon take 48H ,so I want to keep my light on until I figure out something else,what can I do?
Response: Hi Armand, and thank you for contacting us about this. We understand that you may need some assistance with your account as a Switch Hold is resolved, and we are happy to inform a representative shall be reaching out to you with regards to this matter. Published on January 17, 2025
It’s way to high I have put a lot on the light in less than two weeks when I could of save money and pay only $200 or less on monthly bill. Your rate needs to go down more this is Ridiculous.
Response: Thanks for reaching out to us, Shona. We understand you may have some concerns with your electricity billing and would be more than happy to bring clarity to your recent charges. Texas overall is seeing it's overall temperature dip as the winter weather finally sets in for the state, and all customers may feel the effects on their energy bill, especially if a heater becomes involved. While your charges may seem high, switching to a monthly provider will not solve the issue, as your bill is based of your overall consumption, and high consumption means high billing regardless of provider. If you have any further questions about your usage and billing, the My Account portal will provide a breakdown of any billing date, and you can even use smartmetertexas.com for a 15-minute breakdown of what you use. You can also reach out to us at 1-888-963-9363 Published on January 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
