Payless Power Reviews
Read reviews from Payless Power customers
Needed extension due to being out on unpaid medical leave
Response: Hi Tina, thanks for reaching out to us about this! We know that customers will need more time for making payments, and we would be happy to assist you. For any assistance options available, you can check the My Account Portal or all us at 1-888-963-9363 to speak with a live representative. Published on January 17, 2025
The charges are outrageous! Never at home during the week only weekends and being charged as if I’m at home 24/7? Strongly thinking about switching for cheaper rates.
Response: Thank you for reaching out to us, Ashley. It's understandable that you're concerned about your daily charges and we'd be happy to assist. In regards to billing while you are away, you can review what exactly you're receiving charges for through the My Account Portal. For a closer look at consumption, smartmetertexas.com breaks down your usage into 15-minute increments, so you can always be sure when you're using power and at what times you see the most usage. If you have any further questions, please reach out to us at 1-888-963-9363. Published on January 17, 2025
I did a switch hold but I see it’s gon take 48H ,so I want to keep my light on until I figure out something else,what can I do?
Response: Hi Armand, and thank you for contacting us about this. We understand that you may need some assistance with your account as a Switch Hold is resolved, and we are happy to inform a representative shall be reaching out to you with regards to this matter. Published on January 17, 2025
It’s way to high I have put a lot on the light in less than two weeks when I could of save money and pay only $200 or less on monthly bill. Your rate needs to go down more this is Ridiculous.
Response: Thanks for reaching out to us, Shona. We understand you may have some concerns with your electricity billing and would be more than happy to bring clarity to your recent charges. Texas overall is seeing it's overall temperature dip as the winter weather finally sets in for the state, and all customers may feel the effects on their energy bill, especially if a heater becomes involved. While your charges may seem high, switching to a monthly provider will not solve the issue, as your bill is based of your overall consumption, and high consumption means high billing regardless of provider. If you have any further questions about your usage and billing, the My Account portal will provide a breakdown of any billing date, and you can even use smartmetertexas.com for a 15-minute breakdown of what you use. You can also reach out to us at 1-888-963-9363 Published on January 17, 2025
The service is fine. The fees are a bit crazy. But when you gotta you gotta. It is nice being able to pay small amounts regularly.
Response: Hi, thanks for the feedback Lisa! We understand your concerns with any potential fees you may be charged and we'd be more than happy to help out over at 1-888-963-9363 Published on January 16, 2025
Thank you for all that Payless power does.
Response: Thank you for being a customer, Natasha. Published on January 16, 2025
I keep experiencing trouble with renewing my plan! When I select, renew with plan, it then states page expired! Could someone call me so I am definite that my plan is current! Thank you! Otherwise all is well!
Response: Hi Claire! Thanks for contacting us about this vital issue. We know renewing your plan is important to your services, and we will have a supervisor reaching out to you for further assistance! Published on January 16, 2025
Placing 30 and 20 dollars every other day is to high for prepaid I will be switching services Monday
Response: Thanks for the feedback, Takasha. We know that it's important to understand your billing, especially if you are making frequent payments to your account. Your usage and billing can both be tracked and reviewed via the My Account Portal, a resource provided to all customers for better understanding their electricity billing. You can view a more detailed breakdown of your usage over at smartmetertexas.com ,which breaks down the usage into 15-minute installments. Finally, you can always review the billing with a live representative at 1-888-963-9363 Published on January 16, 2025
Rate high per day
Response: Hi Adonte, we appreciate you for reaching out to us. Billing is a topic that we know customers like you want a clearer understanding of, and we would be more than happy to break it down for you. You can see your billing via the My Account Portal to see what exactly you were charged on any given billing day. You can also reach out to a live representative to break down your current plan and rates by calling 1-888-963-9363 Published on January 16, 2025
too many issues setting up the app
Response: Hi Desmond! Thanks for reaching out to us, we're happy to help with this issue. We know getting access to your account is vital in tracking electricity usage, and while we may not have a dedicated application to pull it up, you can access it you browser at paylesspower.com If you have any further questions or issues, feel free to call 1-888-963-9363 for assistance access your My Account Portal. Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
