Placing 30 and 20 dollars every other day is to high for prepaid I will be switching services Monday
Response: Thanks for the feedback, Takasha. We know that it's important to understand your billing, especially if you are making frequent payments to your account. Your usage and billing can both be tracked and reviewed via the My Account Portal, a resource provided to all customers for better understanding their electricity billing. You can view a more detailed breakdown of your usage over at smartmetertexas.com ,which breaks down the usage into 15-minute installments. Finally, you can always review the billing with a live representative at 1-888-963-9363 Published on January 16, 2025
Rate high per day
Response: Hi Adonte, we appreciate you for reaching out to us. Billing is a topic that we know customers like you want a clearer understanding of, and we would be more than happy to break it down for you. You can see your billing via the My Account Portal to see what exactly you were charged on any given billing day. You can also reach out to a live representative to break down your current plan and rates by calling 1-888-963-9363 Published on January 16, 2025
too many issues setting up the app
Response: Hi Desmond! Thanks for reaching out to us, we're happy to help with this issue. We know getting access to your account is vital in tracking electricity usage, and while we may not have a dedicated application to pull it up, you can access it you browser at paylesspower.com If you have any further questions or issues, feel free to call 1-888-963-9363 for assistance access your My Account Portal. Published on January 16, 2025
Keep getting messages to renew my contract and it won’t let me. I’ll just keep going day to day month to month and has worked out fine for me
Response: Thanks for contacting us, Robert. In regards to your issues with your plan renewal, a supervisor will be reaching out to assist you. Published on January 16, 2025
Took to long to connect
Response: Hello Nicolette! We appreciate your feedback, and understand that going without services is stressful and concerning. Our records show that your services were connected in under an hour. A supervisor will reach out to you to verify if he address you entered is correc Published on January 16, 2025
The fees that increase when you make a payment of less than 100 cause the amount to go up everytime I was paying 4to 5 a day now it’s 8to 9 but only when I pay less than 100 at a time
Response: Hello Jamie and thank you for sharing your concerns with us. We have a Payment Processing Fee of $4.95 for any payments below $75, but these fees can be waived by enrolling in autopay! For further assistance, please contact 1-888-963-9363. Published on January 16, 2025
Service fee is for under $75 payments is pretty high for those that can not make payments of that amount
Response: Hi Jeromy. We understand that some customers may not be able to make $75 or above payments, and we do waive the Payment Processing Fee if you set up a card for automatic payments via your My Account Portal or via a live representative at 1-888-963-9363. Published on January 16, 2025
Rates are too high
Response: Hello Dawn, and thank you for contacting us in regards to this matter. We would be happy to help go over your current rates at 1-888-963-9363 Published on January 16, 2025
Great service but the light don’t last long
Response: Hi, we will be more than happy to go over tips on how to save energy. Please contact us at 888-963-9363. Published on November 15, 2024
How long until I have power
Response: Hi, For new service can generally take between 4-6 hours depending on the workload. Published on November 15, 2024
