New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Your electricity is a little high about $8.00 a day for a single person who is gone all day and heat set on 70 and ac on 79. Also, you charge more if I don’t make a $75.00 payment each time. That’s ridiculous. Will look for better options.
Response: Hello Leslie, and thank you for taking the time to contact us with your feedback and your concerns. We understand you may have some worries about your daily billing that you receive, and understand that you may be frustrated if you do not understand your billing. Payless Power bills it's customers based on the amount of electricity their home has consumed, and a higher usage amount leads to a higher billing price. Keep in mind, when using either your heating or AC units, that they should not be set on any automatic settings and should be manually tuned off, as they will run even if you are not home should you set these on an auto-setting. The weather affects how your appliances are used as well, with cold weather especially causing any kind of usage spike should you utilize your heater. Regardless of your appliances, customers can always review their home's consumption at the smartmetertexas.com website, as it will break down your usage into 15-minute intervals. Finally, we charge a $4.95 Payment Processing Fee for all payments below $75, with said fee being split into $0.99 installments across 5 days, as opposed to one lump sum. You can avoid this fee by paying the $75, or you have the option to enroll the card into automatic payments. If you have any further questions or concerns, you can reach out to us at 1-888-963-9363 Published on February 10, 2025
Process is easy n convenient.
Response: Thank you for leaving your feedback! Payless Power looks forwards to servicing you. Published on February 10, 2025
The service is very tedious when you are having to scround around for money just to keep a positive balance. People that are hurting with no vehicle and no way to get to work are able to pay this bill continuously. It’s a headache doing prepaid wish their was an option for monthly payments again!
Response: We appreciate the feedback on this issue, Tony. We understand that you have concerns with your current pre-paid electricity services, especially if you are struggling to keep a positive balance and want post-paid services. While we understand you may desire a monthly billing, we are still working to provide those services, and would recommend making large payments to cover for a month's amount of usage to avoid any service interruptions. If you need any other assistance, reach out to us at 1-888-963-9363 Published on February 06, 2025
It expensive but for now it was I’m sticking to for day that I don’t use my light it come out more expensive than when I use it
Response: Thank you for contacting us about the, Berenice. We know how important it is for our customers to understand their electricity and billing with Payless Power. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
It’s a good company my light bill is reasonable and I don’t pay hundreds of dollars
Response: Thank you for your review, we appreciate your business. Published on February 03, 2025
Was quick and easy to get set up at first rates where fair and app easy to use . But with time rate increased dramatically and odd recurring and non recurring fees started popping up and one time fees that keep repeating . If it’s one time why is it actually recurring? Other then that easy to use and not much of a extension window. Only 20 bucks witch is about a day maybe 2. I would still recommend it to my friends
Response: hank you for reaching out to us about this, Patricia. From what we can see, you have some concerns with your rates, billing, and overall charges you are receiving. These are important issue that we want to make sure every customer has a firm understanding of, and we definitely want to assist you with this matter. The rates for our 6 and 12-month plans are fixed, meaning that we don't change the charge per kWh for as long as that plan is in place. You may see an overall increase in your charges because of the recent cold weather, as customers use more energy during times of winter weather. For more information on your plan, you can review your Electricity Facts Label at the My Account Portal at paylesspower.com As for our non-recurring fees, we charge our Payment Processing Fee and our Reconnection Fee in amortized amounts as opposed to one lump sum. Should you have any further questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Process was easy after I was able to get into the website. Now that process is a little difficult because apparently password issues.
Response: Hi Kimberly sorry for the inconvenienced please contact us at 888-963-9363 so we can further assist you! Published on February 01, 2025
Easy to use, easy to add funds to account.
Response: Thank you Michelle for the feedback it's Greatly appreciated! Published on February 01, 2025
Easy to use, easy to add funds to account.
Response: Thank you Michelle Glad we can make your payment method easy as possible! Published on February 01, 2025
Bhggug g uhghi bj g t67fd x c vguk
Response: Thank you for rating Payless Power! Published on February 01, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
