Payless Power Reviews
Read reviews from Payless Power customers
the worse ever. hate the change.. send me what it cost me everyday in money not kwh.worse idea ever. web site diffcult
Response: Eddie - thank you for your comments. Please note that while we are in the middle of changing to our new customer portal the changes are not yet complete. A supervisor will call you to discuss the changes. We appreciate your patience and really feel that when everything is complete you will love the new features.
I do not like the new system I’m not getting this at all
Response: Evonya - thank you for reaching out. A supervisor will contact you shortly to explain how the new features work.
Really hate the new update and not receiving a E mail or text with my account balance when it gets low.
Response: Tanya - we received your review and would like to apologize for the unsatisfactory customer experience that you have received and we should be able to fix these issues for you. Please reply to the email contact that we sent this morning so we can troubleshoot your issue. Our records show your messages to be delivered so any clarification to the questions we sent will help us correct the issue.
ur new payment system SUCKS!!!!!
I cant even see the area I need to fill credit card info to make a payment.wtf
everything is overlapping. this sucks ill look for another company in the morning!
Response: We received your review and are very concerned that you are not receiving the intended customer experience. The new payment portal is designed to adapt and fit perfectly in any screen size. This is obviously not happening for you. If you will send the make and model of your phone, internet phone browser and screenshots we can research and identify the issue. We have not received other reports of this but there may be phone models and software that we are missing. Any assistance that you could provide may not only fix your issue but potentially help future customers as well.
I hate your new on line bill payment – added too many steps and NOT as user friendly as before
Response: Hi Lorraine - thank you for taking the time to comment. We appreciate your patience with the new portal. It is actually designed to lower the number of steps after you get set up completely. For example, you can select the "remember me" box on the login screen and then you can connect to the portal simply by touching the link in your text messages. If you save a card on file you can then pay by entering the payment amount and then pushing the payment button instead of having to enter your card info each time. We are also in the process of adding features that will allow you to view itemized invoices and charges and also give you the ability update your own account information. Like any change, it takes a bit of getting used to however in the long run it will save you a lot of time when you need to manage your account :)
I do not like this new billing system. You now have to figure for yourself how much electricity was used per day. I have been with this company for four years and I liked the old way better. Now I think my cents per kWh must have gone up when you changed your billing method. I am going to talk to customer service after the holiday and voice this concern with them. You are seriously about to loose a good customer that keeps their balance above $35 consistently.
Response: Carla - thank you for your feedback. Hearing from longtime customer like yourself is an important part of our plans to improve our service. Please understand that we are just in the initial stages of the new customer portal and enhanced billing process. The next part of the enhancement will allow you to see detailed itemized charges and usage data. This will be available online very soon and result in even more convenience than you had with our previous format. Stay tuned!
This new system is horrible . It’s over charging me and won’t update. I put 43.00 on there yesterday and nothing has changed says I’m at 55 cents
Response: Hi Codi - I apologize for any confusion. We did receive your payment. We were implementing system upgrades over the weekend and account balances were not accurate during the upgrade period. It was fixed shortly thereafter and your account balance has been restored and your payment shows to have posted.
I have read a lot of reviews here. How the hell do they still stay in business? Because they can take advantage of people who have been thru some serious issue. The disabled, divorced, first timers, good people with bad credit. This is some of what’s wrong in our country today. They know you will pay as best we can because we probably have already gone thru having the power shut off and might have children, sick, disabled or elderly. We all go thru hard times. But we are survivors and do what we have to do. It hurts but we do it because we have to. I see unexpected rate increases, miss billing. Like any big outfit they give you the same some and dance call us. Why it won’t do a dam bit of good. Everyone including them. They are just humoring us that’s all. I don’t see ok there oh we are sorry we are going to credit you XXX$ FOR YOUR INCONVENIENCE. But like me being off 1¢ WTF REALLY A PENNY?? Oh and they charged me $25.00 to turn it back on. And here’s another great to off CRICKET CELL PHONE. In Buffalo NY I had them. They charged you $5.00 to pay on line, 4$ if you paid at the store or only $2 if you used the the phone prompt system that like Payless seemed to never worked. But free at the machine in crickets lobby. That were always OUT OF ORDER. You want a phone pay your prepay fee but is at cricket will CHARGE YOU TO PAY TO PAY YOU BILL! Most of these companies are giving you a service but they are targeting the poor.
Response: Larry - most of the reviews you read here are actually from customers who love our service. We are proud to assist all types of customers with getting affordable and straightforward service that is comparable in price to large companies. If a customer slips up and gets disconnected we will even waive the reconnection fee once every 6 months. We also offer options to help prevent disconnections from happening as well. We are actually not a big outfit but a family owned and operated business based right here in Texas. If you run into trouble we do have options but these are not unlimited. I cannot speak for your wireless phone provider because we are not affiliated with them in any way but your business is important and we are always striving to add features to make it easier and more affordable. We are now billing at 2:00pm daily and giving each customer until 10:00am the following day to make a payment - that's 20 hours to pay if you fall under $0.00 (even $.01). No other pre-paid company does that. Call us and we can discuss 888-963-9363.
The new payment method sucks!!!
Response: Jessica - I apologize for the inconvenience. We do have a new upgraded payment system in place. For about 24 hours there were some bugs however we postponed disconnections until those issues could be fixed. Our new online payment portal is now in place and it offers great new features never available that we have never had available before. You can now store your card for easy online payments and set optional auto payments so you always get our disconnect and never get disconnected. You can also always pay 24/7 through our automated line. Please give it a try now that everything is working properly and then let us know what you think:)
Be advised, I called Payless Power before I decided to write this review and this what you get,and NO, I DO NOT WANT TO TALK AGAIN TO DISCUSS THE ISSUE. So far I have had better, now I have to give $35 or more every time I want to put money on my account. What a rip off, reliant is better. FIX IT PAYMORE, I have NEVER paid less with this company.
Response: Hello - I am sorry that you had a bad experience. We did convert to a new system late last week and a result there was incorrect minimum usage amounts shown in the new web portal. that was corrected by Monday night and we dd not disconnect customer that day to prevent any service interruptions that may have resulted.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
