Payless Power Reviews
Read reviews from Payless Power customers
Horrible horrible horrible I feel like I’m gettin robes from this company and there is nothing I can do about it. Their system is horrible when you call in there is on avg 50 calls holding and no one that works 8-5 m-f can afford to wait that long. Call back option clearly does not work. This is just bad business all the way around. I’m avg 20kwh and it says my avg 7.09 ridiculous I’m glad my new service will kick in soon. New Payless Power 0 stars
Response: Amber, We are sorry for the long wait times you had to experience. During that time, we shifted to a new system, and wanted to make sure every customer concern was addressed. If you still have concerns with your account, we would love to speak with you. Please call us at 888-963-9363.
This company is such a rip off! They charge you for random stuff they make up on the way and state they under charged you! If you understand the system they work with they charge you by day for electricity and they send you text notifications saying how much kw you used for the date before but then They charge you for electricity from weeks or even months ago n say whoops we charged u wrong. Here’s an inconvenience for you now we wiped out ur account and you are now NEGATIVE $$$. I would never recommend this company to anyone. I spent $60 in 3 days because of “unknown charges “ currently looking into DIFFERENT company! I will post this on my social media as I have a HUGEEE following and will warn everyone I know about how awful this so called company really is!
Response: Erica, We are sorry for any type of confusion. All of our charges are completely normal, and there is definitely no "random" or "make up" charges. Periodically, there will be a True Up, which we work with the meter reads to make sure each person is billed for what they actually used. Sometimes the meter read will require an additional charge from the customer in the event they were undercharged, and sometimes the meter read will require a credit to the customer in the event they were overcharged. One piece of information we want to share with everyone is that when you keep an account balance of $35 or more, you actually receive a 20% discount on your daily usage, which helps your account balance last longer! We hope this helps.
I absolutely hate the new way Payless Power is handling the accounts now and billing is confusing and not consistent. They are constantly messing up. Also, your minimum payment when your account was negative was the negative amount plus $10 when did it change to the negative amount plus $35. Customer service when you call doesn’t have a clue. I’m very dissatisfied I give them one star because it wouldn’t allow me to choose none.
Response: Belinda, We have gone through many new updates as we strive to give our customers the best service we can. When negative, it is not mandatory to have your account balance at $35, however, you receive a 20% discount when you keep it at or above $35. If you have any questions about how this works, please give us a call at 888-963-9363.
Don’t ever use this company…. Just like all the other reviews and warnings that I saw and ignored,I got a text message saying that my bill had suddenly gone from around $13 to a negative $45 and suddenly I am being charged around $10 a day when it used to be $4 to $5 a day. Times 30 days that is$300 a month for a small apartment… Their excuse is that they were guessing how much I was using because they weren’t really reading the meter correctly…. I don’t see how this is my fault and there is no way that I am using that much everyday when nothing has changed. I went ahead and paid my extremely overdue balance of $85 now plus the minimum amount to put me back at $35 this should give me enough time to find a new electricity provider. These guys are Crooks I don’t see how they are still in business. I thought all of the reviews we’re just people that were angry about something and wanted the company to look bad but they are all legit trust me on this!!!
Response: Abdelmajid, Just like all other electric companies, we can only bill for what the meter reads. Periodically, True-Ups take place, where we either credit or debit your account based on electricity that was actually used. When your balance changes dramatically, it is often due to weather. When the temperatures drop, your heater works extra to keep your home warm. When the weather heats up, your A/C works extra to keep your home cool. If you are worried about your meter, you can go to www.smartmetertexas.com and register your meter for more details as well as request to see if it is sending faulty readings. We hope you will stay with us and enjoy the benefits of the 20% discount when you keep your account balance at or above $35.
If I could give a zero I would. Y’all send me the same message multiple times and I’m getting 2 to 3 times the amount of text messages than I use to. Y’all just woke me up with the 4th message of the same exact thing. I can not wait to get a new electric company. Since y’all got this new program or whatever it has been horrible. Even if I had never of had y’all before I would still hate your system. Fix it and fix it quit or y’all are going to lose more than me with it.
Response: Lyndsay, We apologize for the extra messages. Some customers received multiple messages of the same alert due to a bug in our system, but that was corrected, and we have not experienced any more problems. You also have the option of receiving account alerts by email only, instead of text, so if that is something you would like to update, give us a call at 888-963-9363 and we can get that taken care of for you!
They turn my service every other day.
ugh
– extensions are not helpful,
Response: LaTasha, We are sorry to hear that our extensions aren't helpful. Our goal with them is to give customers extra time to make payments. Did you know that when customers keep their account balance above $35, they get a daily discount? This helps your account balance last longer than normal!
I haven’t been receiving my daily text .
Response: Taniy, Will you please give us a call at 888-963-9363? We can help figure out why you aren't receiving your daily account alerts. Once we have helped fix this for you, we hope you will reconsider giving us a better review!
If only I could give negative 5 stars so Payless screwed up and cut my power off during the only time it decides to snow in Houston then guess what can’t call and get it taken care of cuz there CLOSED!!!! Wtf just wait till y’all open … Oh and center point informed me Payless was bought out when we’re u goin to tell ur customers horribly ran business
Response: Terry, If something like this happens in the future, please contact Centerpoint like you did previously as they will be the only way to have your power restored. Payless Power is not the ones who disconnects customers, your local TDU is responsible for that (Centerpoint). If you were disconnected, it's simply because of the meter read (Payless disconnects based on meter reads like all other electric companies). To contact Payless Power after hours, you can email us at [email protected],. Lastly, Centerpoint is incorrect as Payless Power has not been bought out. I hope this helps!
Useless website – lots of future capability. I cannot look at any relevant information.
I want my old style emails back – it had more pertinent information.
Response: Hi Pete - we apologize for the inconvenience. There are changes at the end of the month that will provide all of the information that you are referring to and much more. Thank you for your patience!
Useless website – lots of future capability. I cannot look at any relevant information.
I want my old style emails back – it had more pertinent information.
Response: Thank you for rating us and allowing us to improve and innovate our services.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
