Delete my account as soon as possible!!! Please
Response: Hello - Thank you for reaching out. We are disappointed that you decided not to complete your enrollment. We would like to hear what we could do to improve our enrollment process so free to call us at 888-963-9363 and let us know.
Payless power is a rip off and i would not dare recommend them to anybody they are a money hungry company and i am making the switch to another company asap. I have been overcharge for this month and ten days that i have been with them and it’s ridiculous. They have even charged me on days that im not home as if i were that’s how i learned that payless power is a money hungry company. Signed one unsatisfied customer
Response: Hi Porscha, we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. A review of your account history shows that you live in a high usage residence and have had usage exceeding 2000 KWH per month directly prior to Payless Power. Of course, if you have any questions about your billing history or usage, please give us a call at (888)-963-9363. We are truly sorry you have had a less than perfect experience with Payless Power.
The worst light company ever definitely crooks
Response: Shanique - thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn't make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
THIS IS THE WORSTE light company I’ve ever in life had! Don’t do it! I’ve paid 300 in less than a month and I only have a two bed two bath they will make you pay for the reconnection fee even if your lights were not off
Response: Hello - thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. That's it. We don't estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
Your customer service is very POOR. ITS UNPROFESSIONAL AND LOW BUDGET. #1 There is Never a MANAGER to help with your UNTRAINED REPRESENTATIVES, WHOM SEEM TO ONLY BE TRAINED ON HOW TO TAKE PAYMENTS. #2 EVERY QUESTION AND PROBLEM I HAVE IS SOLVED BY YOUR TEAM TURNING THE PROBLEM INTO MY FAULT. #3 PAYMENTS ARE ON A 3 DAY DELAY FOR SOME ODD REASON. #4 I HAVE MONEY sitting on a CLOSED OUT ACCOUNT AND IVE BEEN TRANSFERRED TO EVERY CUSTOMER REP IN THE OFFICE. IVE BEEN PLACED ON HOLD SEVERAL TIMRS STILL NO HELP. YOUR REPS GIVEN FALSE NAMES. #5 THEY ALSO DONT LEAD YOU TO A HEAD PERSON TO SOLVE YOUR PROBLEM. THIS IS OVERALL PISS POOR SERVICES AND I’VE BEEN WITH YOU GUYS WITH NO COMPLAINT FOR A WHILE, AND IT SEEMS ANY ISSUE I HAVE WILL NEVER BE SOLVED. SO AS OF NOW OM SWITCHING MY SERVICES.
Response: Melvin - thank you for sharing your feelings. The manager that you spoke to earlier today is preparing a written supervisory review. This review will provide the results of the investigation of each one of your issues. Please note that our representatives are in fact highly trained and there are always managers on staff. Also - our representatives do not give out false names. We will be happy to replay any call that you have made to us involving this issue to illustrate this point. Please note that we will also be happy to credit any fees you may have accrued should the investigation show that our personnel or system contributed to the problem you described today during your complaints.
I tried to close my account and pay off balance. I was told i had to over pay balance and contact later for refund. This process is a complete waste of time and money. Avoid this company at all cost!!!!
You will always over pay
Response: Chris - thank you for your inquiry. The amount you were asked to pay was the remaining balance of the deferred payment plan that you requested previously to assist with a prior unpaid balance. When a deferred payment plan is accepted a switch-hold is placed on the account which will prevent the meter from being serviced by another provider. If you will call customer care at 888-963-9363 and settle the remaining balance of the DPP a move-out order can be submit for as early as today. Please note that none of the transmission and distribution utilities will remove switch holds or complete move-out orders on the weekends so please act promptly.
If i could i would give negative stars. First of all i haven’t had these guys long this is my FIRST MONTH. I get my balance and the amount of kwh used sent to my phone by text. Today i get a text saying my balance is negative 92 bucks i call and they say its because they have been getting an estimate reading and that the aep did a master reading and that i was under billed mind you we have digital meters for this very reason. Also this is a PREPAID light company meaning pay as you go or so i thought now I’m forced to pull 100 bucks out my but or I’ll be in the dark thanks payless power
Response: Jessica - thank you for your comments. Your description of the issue is accurate. As a pre-paid service we have to bill our customers daily. If there is a technical issue with the meter or if the transmission and distribution utility (TDU) is tardy in providing the daily meter data to us in time to prepare a daily bill our system will generate an estimate. This occurred with your meter. Every electric customer is Texas receives a monthly meter read at the end of their 30 day billing cycle and with prepaid companies this is reconciled against the daily meter reads. If there is a variance a "true up" will be formed that could result in either a credit if the account had been over billed or additional charges if it had been under billed. This can happen occasionally for a day or so and but in rare cases this can go on greater lengths. In your case the time span was lengthy and the true up sizable but we do offer options to assist customers in these situations such as deferred payment plans, informal payment arrangements or automatic account protections. If there is additional billed usage you would be responsible for paying it but we do not leave customers without any assistance options. If you don't feel that any such options were explained to you please call us at 888-963-9363 and as to speak to a manager. We will be happy to review the situation for you.
I have had them for going on 2 years.. There rates have gone up so much its ridiculous as soon as I can switch I will be changing to a different company. Very unsatisfied… And when u call them they wont work with u at all… Makes it very hard for a single mom on fixed income with 2 kids… It cost me 17 bucks in one day to heat my home and it should be less to heat then to ac in a trailer..
Response: Lauren - thank you for sharing your opinions. We feel that this is very valuable feedback. First thank you for your business for the past 2 years. Please understand that our rates do not change frequently and that we do not read your meter. This is handled by Oncor - your transmission and distribution utility (TDU). Many Texas residents have these same feelings when the temperature drops because the impact of heating on electricity usage is something that is taken for granted in the south. We understand air conditioning costs but not heating costs. If you call us at 888-963-9363 we can give specifics and you may be able to use this information to curb your winter usage. Otherwise the usage will only change with the weather and not with your electric provider. We can also give you a method to ensure that we are billing you with what your meter reports and nothing else. It's a government operated website called www.smartmetertexas.com and is free to use for all Texas residents. To solve you problems you must understand the cause. We can help you do that 888-963-9363
