If I can give them a negative star I would I was at work n my bill got bhind paid my bill at 8:30pm last night woke up this morning my services is still disconnected it’s very cold outside I have children and my food and my fridge has went bad you guys are the worse company in the world n this is the worst experience ever you all are not easy or convenient your kinda expensive and very quick to disconnect but when it’s time to restore service nobody can call or anything these is no after hour service or anything
Response: Damarco- Please accept our apologies for the delay. This was the result of an internal system issue. A credit has been applied to your account that should provide around 5 days of free service to compensate for the trouble to you and your family. Call us at 888 963 9363 if we can be of further assistance. Published on December 01, 2022
It’s shouldn’t be pay less it should be pay more
Response: Ms Jones- Many customers are probably saying similar things about their provider. That’s completely understandable as whole electricity rates across the sates reached all time highs this year. This is due to the cost of natural gas which power electricity generation plants across the state. The good news is that Oncor reported yesterday that they plan on reducing their delivery fees by close to a penny per KWH In March which will bring a little much needed relief. If you have specific questions regarding your charges or usage please call us at 888 963 9363. Published on December 01, 2022
I thought it was a good company but I put money on my account and I’m still in the hospital nothing is being used at home yet I have received a message saying that I’m critically low .How can that be if I have spent the last 4-5 days in the hospital? I’m high risk health yet I don’t qualify for a extension either.This is not a good company they don’t even address the current balance or current issue. I have written many times so I have also contacted bbb and if they don’t correct the issue I will call the health department as well .Becareful
Response: Mr. Torres, You review states that you no longer feel Payless Power is a good company because you were in the hospital for a lengthy stay but still continued to receive usage and charges. You also need assistance and have not received any. Recovering from a major health issue can have a major impact on almost all customers. It’s understandable that the stress of your health and recovery could really add to your concerns. A supervisor will reach out to discuss your issues. I do not see a record of you speaking to us about these issues. There was a call today about another issue but it appears that your released the call. There is a payment arrangement option for you. Also , I do see a drop in your daily usage over a recent 4 day span. Please note that your Payless Plan includes a daily fee of $3.25 . This includes up to your first 17KWH of usage at no extra charge and the prorated monthly TDSP fee , etc. A supervisor can discuss these issues with you or you may also call us back at 888 963 9363 Published on December 01, 2022
Awful. I am overcharged like crazy. I somehow pay almost $300 a month in a 950 sq foot 2 bed/2 bath apartment. Absolute ripoff. It’s more expensive than my houses electric bill was a city over. Horrible.
Response: Ms Glidewell- Your comments state that you feel you are being over charged and that your bills for other homes in the next city were cheaper. A supervisor will contact you to learn more about your observations. I have reviewed your monthly billing summaries for the last 3 months and do not see charges coming close to $300 in a month. Now this may seem more because with pre-paid you have to put money on the account in advance, but the charges themselves do not approach $300 monthly for your apartment. Please call us at 888 963 9363 and we can go over this with you. Please note that when a customer feels like they are being over charged they can mean one of two things 1.) Their rate is higher than it should be 2.) They are being charged for more power than they consume. In your case, you are under a 12 month contract and the energy rate has not increased however Oncor did increase their delivery charges slightly starting in September. In regards to your usage. We bill you based on what your meter reports daily. We do not inflate or estimate your usage . You can audit your usage by registering at www. Smartmetertexas.com. The information you need to do this is posted in your MyAccount Portal. The portal also has some great usage graphs to show your usage on a monthly, daily, or even hourly basis. Finally, please keep in mind that there are many environmental factors that can result in difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. Call us at 888 963 9363 and we can discuss in more detail. Published on December 01, 2022
How much do i owe to get my service bak on??
Response: Mr. Cardona- The account number provided shows that account has been closed for some time. Please call us at 888 963 9363 in order to start a new account. We can work out a payment arrangement for your final balance on the original account . Published on December 01, 2022
If I could rate it lower I would. They are wrong for charging the excessive daily fees. The daily fees are higher then the daily use of electricity it’s ridiculous they take advantage of the poor and low income. Highly recommend that you find another company to get electric from.
Response: Mr Davidson- Your comments state that you are highly dissatisfied with the service because of the daily fee. This fee includes up to the first 17 KWH at no additional charge, your pro-rated monthly TDSP fixed charge etc. If you consume very low levels of electricity then the plan may not work for you. If you consume an average to above average amount, it’s a good value in alignment with the prices for any major competitor . Call us at 888 963 9363 with any questions you may have. Published on December 01, 2022
Y’all saved my butt
Response: Thank you Justin for the feedback it's greatly appreciated! Published on November 29, 2022
Great if you want prepaid lights. Customer service is great and paying online is easy.
Response: Thank you for being a great customer! Published on November 28, 2022
Good company electronics
Response: Thank you Michelle for rating Payless Power! Published on November 28, 2022
Very easy to use
Response: Thank you Jeri for the feedback it's greatly appreciated! Published on November 28, 2022
