I received horrific service from XXXXXX on 06/14/2017. She needs customer service training. Gave one star, because that’s the minimum allowed.
Response: Charlotte, thank you for your comments. We take this type of feedback very seriously and will review the call for any improvement opportunities.
I am so mad at this company. Keep getting charged 8 plus dollars a day and my a/c is not even on !!! They just take a guess on how much you use. I switched to pay less not to pay more. Jesus Christ I am on disability and can not afford this. Customer service is really bad as well. I think it is time to contact my attorney. Last time I checked it was against the law to RIP PEOPLE OFF !!
Response: Juliane - thank you for reaching out. We are sorry that you feel that you are not being billed fairly. We take these comments very seriously and seek to educate our customers on the very best way to lower their electricity usage. A manager has reached out to you and prepared a full written supervisory review that will hopefully illustrate what's going on with your usage. Call us at 888-963-9363 if you have any questions about the document.
This company is a joke. I’m looking to switch. I feel like I’m getting robbed. I’m gone a lot out of state and some days my daily charge is higher than when I’m home. How in the hell is possible when I live by myself and I’m not home for a week??? Why is it high and I’m not even home… Robbery at it’s finest
Response: Kenneth - thank you for sharing your experience. We are regretful its not been a positive one. As a retail electric provider we don't perform your meter reads but we can show you how you can confirm your reads against what we bill you for. You never have to wonder if you are being billed fairly or accurately. Just call us at 888-963-9363 and we can review your charges with you.
Worst customer service. The only thing that i like about this company is the send you an update of power usage. But at the same time they also show how much you’re getting ripped off.
Response: Jesus - thank you for reaching out. We are always very concerned if one of our customer's does not have a clear understanding of their billing. This can sometimes result in a customer feeling that they are not being charged fairly. We can clear this up though so please call us at 888-963-9363 so we can go over your account with you.
This company starts off good, but after a couple of months the rates become ridiculously too high! You are actually paying more money on prepaid acct, then on another company with month to mther. A company that charges (44 kwh) a day, the devil is a lie. Also in order to get discounted rate u have to pay at least $35. So you at least paying $150 or more a month depending! But I wouldn’t recommend this company to no one. Go with a month to month company, My opinion! Too much to try an keep up with threw the month. Especially when you have other bills to worry about. Sometimes you may not have money to put on the acct in the middle of the month so u end up in the neg really fast especially when there (kwh) steadly raising
Response: Olivia - thank you for sharing your experience. We are regretful that you are not convinced that you were billed correctly but would be happy to sit down and go over over how billing works and where the meter reads come from. We can also show you a way to double check what you are being billed for against your actual meter readings, Call us at 888-963-9363 and we can review everything with you.
Do not give this company your business, They over charge u make fake meter reading and then will not rectify the charges.. i was away from home for a month and my meter reading mysteriously jumped from 9 kw a day to 29-35 a day so i get back home to find everything just the way i had left it, nothing plugged in, a/c turned up to 80°. When i talked to the customer service rep all i got was the run around about i can register my meter online so i can follow my power usage.. that doesn’t help the fact that they are inputting false reading. She then informed me that they cannot and will not rectify the readings.. Total rip off company, i guess since they are a prepaid company they figure they already have ur money they don’t have to give quality service. Today i will be changing service providers.. Very dissatisfied with payless power as a whole..
Response: Robert - thank you for sharing your experience. We are saddened that you left feeling you weren't dealt with fairly. Payless Power does not estimate or enter false readings but if you would like to contact Customer Care at 888-963-9363 we can go everything with you. We would love to hear from you.
I pay about 50 to 60 dollars a week with this company, be care with this company!!! Needless to say, I’m changing companies next month. I’ve liked this page and answered the quiz tests and never one time did o get the $100.00. So I started talking to friends that has this company, all said this a waste of time. So don’t waste you time!!!
Response: Ashley - thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know. Just clarify we do give away $100 in free electricity each week on our Facebook page. We post a trivia question based on our weekly blog and everyone who answers the question correctly is automatically entered. If you haven't won yet don't give up. You have 52 chances per year to grab the prize :)
At first the bill came out pretty good but than yall starting charging more and more for light that we barely even use im not satisfied with the past bills
Response: Nereida - thank you for reaching out. Your feedback is an important part what we need to server you better. Please call us at 888-963-9363 and we can discuss the factors that may be affecting your usage.
I was satisfied with my service until they charged me $251.92 “they said they under charged me from march to april, an that oncor comes out an does an estimated meter reading for the month” but i thought it was a prepaid service i kept $35 an up in my account every week..never knew i get a reading every month. I have lost a lot.” then 2 oncor workers come to my house to turn my power off an say “we just come out to make sure the meter is running we have nothing to do with reading or payments”
Response: Justin - thank you for reaching out. I can't imagine how stressful this issue must be. We would love to speak to you to cover your options. Please call us at 888-963-9363 and we can go over the details with you.
made a payment the day disconnection was sent gave them my money they still turned of my service for 2 seconds than realized I paid…and still got charged fee.
Response: Thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know.
