Payless Power Reviews
Read reviews from Payless Power customers
At first I liked this, but now you guys are trying to rip people off !!! You guys increased the amount for cost per day which is bogus !!!!
Response: Malik, At Payless Power, we only bill based on meter reads, just like other electric companies. If you are worried about your meter, you can register it at www.smartmetertexas.com to receive more details about its history. Our rates have not changed, but you can receive a 20% discount if you keep your account balance at $35. We hope this extra information helps!
Horrible service, overcharged , there not willing to work with u at all, disconnects same day balance hits 0
Response: Lyanna, We are sorry for any confusion and the stress this has caused. Payless Power only bills for what the meter reads, so if you are worried about your meter, you can get more details about its history by registering it at www.smartmetertexas.com. Our Customer Service team is always willing to work with people when it comes to disconnects, and our new system gives customers extra time when they are in danger of disconnect due to low balance. We hope you will give us another chance. If you do, will you please call 888-963-9363 and ask for more details around extensions for disconnects?
We are very dissatisfied with the service with Payless Power. The daily rates are outrageous. We are using this service for a 1,000 sqft home that is vacant with NOTHING turned on. Not AC, heater, lights, NOTHING. and we spent $100 in one month.
Response: Kayla, We appreciate the insight in to your home and how you have been using energy. Though it may not result in the total, if you have appliances and other items plugged in to outlets, they still require energy, even if they are powered off. Payless Power only bills for what the meter reads, just like other electric companies. If you think you may have a problem with your meter, you can register it at www.smartmetertexas.com to get more details. We hope this extra information helps!
I used to like your services but with this new system you’ve created is really hard to keep up with the usage. It’s very confusing and frustrating. I’m getting a notice when I make a payment that my daily usage has gone up from 3 or 4 dollars that it used to be now has jumped to 10+ dollars. Very disappointed in your service. You give an option to make a payment extension over the phone but it doesn’t give you that option. Looking into other services. I’ve been waiting for a call that I asked to be put in line and I’ve yet to get that call.
Response: Hi Corina, Thank you for making us aware of your situation. We have been going through new changes with our customer system as well as our alerts in an effort to give our customers more flexibility and transparency. Because of this, our customer service team received a tremendous amount of calls at the same time, which resulted in long call wait times. Not only have we got our new system up and running, we have added more customer service members in an effort to reduce the amount of time you have to wait when you call in. Were you ever able to speak with someone? If not, would you please call us at 888-963-9363?
My daily bill has been ridiculous its no way it went from one or two dollars to taking ten dollars off a day
Response: Jillian, There are a few reasons this could have happened. First, the unusually harsh weather has caused many peoples' energy consumption to go up because it is more difficult for the heater to work effectively. Secondly, it's important to keep an account balance of $35 because when you do, you receive a 20% discount, which helps you save money but also helps your balance last longer for more energy consumption. We hope this helps!
I haven’t been home in three days. My hot water pump was turned off, obviously no heat, lights . How did I use almost 7 dollars a day for past 3 days? I will be contacting the better business bureau tomorrow.
Response: Jayne, At Payless Power, we only bill for what the meter reads. If you are worried that your meter may be faulty, you can register it at www.smartmetertexas.com to get more details. Even if you aren't using heat, if you have any type of appliances or items plugged in to the outlets, they use energy regardless of if they are powered on or off. We hope this helps!
Rates have continued to go up, $12.00 a day is excessive; that is with “20% discount.”
Powertochoose.org. Looking at new companies.
Response: MaryAnn, We are sorry that you feel our rates keep going up. Our rates have not changed, but the weather certainly has. Because of the unusually cold winter we are having in the area, it causes your home's heater to work even harder, regardless of how little you use it. At Payless Power, we only bill for what the meter reads, just like other electric companies.
I been getting inaccurate information on my account and have been trying to get ahold of the company for days now they have turned off my service and my balance continues to go up litterally within two hours which is unbelievable I have small children in my home and I have no electricity/heat and are still not able to get ahold of anyone to make payment arrangements
Response: Cristian, Were you able to finally speak with one of our customer service representatives? If not, we would love to speak with you. Please call us at 888-963-9363. Payless Power can only bill for what the meter reads, so if you think something is inaccurate, you can register your meter at www.smartmetertexas.com to see more in depth details.
I’ve used these company for years..recently the prices have more than trippled..I will be looking for another company
Response: Cheryl, We hope that you will continue to give us a chance to keep you as a customer. Due to the harsh winter we have had to endure, many peoples' usage has increased, even when using the heater sporadically as it is increasingly difficult for the heater to work efficiently. Payless Power is only able to bill for what the meter reads. If you would like more detail about your meter, you can register it at www.smartmetertexas.com. Again, we hope this helps!
I have already submitted 1 review and never heard anything back NOR do I see it on here. I put 50 dollars this morning and was charged about 20 dollars for my usage yesterday. This has been going on for the past several weeks. I understand it’s been cold but I have kept my heater at 72 and I live in a small trailer. There is no way we are using 100-144 kw per day. You can save the excuse of oh well most people aren’t use to the colder temps. I would understand it going up a little but I ran my a.c. constantly in the summer and was around $7 per day. Again I live in a small trailer. $20 per day is close to $600 per month. That’s insane and I will be switching companies immediately. I would absolutely not recommend this company to anyone.
Response: I'm sorry for the inconvenience. A supervisor will be in contact with you to discuss your issue. You may also call us at 888-963-9363 if you need any further assistance.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
