You can save the smart response that you are going to write back I see right through it…. You are a rip off company sad you getting over on families who need a service as what you claim to provide once they get in y’all rob them blind save the response I don’t care about we sorry you had a problem with your service and you believe you been billed incorrect if you call we will be happy to discuss your bill. Last but not least it’s hot this summer so you will be using a lot more then usual sad case
Response: Hello - the truth is that your meter reads do not change regardless of which provider you have. In your area, Oncor owns the meter and performs the daily meter reads. Oncor will also perform the meter reads with your new provider. You do have a way to check your usage and compare it against what your electric company says you are using. You can even review it in increments as small as 15 minutes. This will allow you to pinpoint what causes higher usage in the summer or winter. Visit www.smartmetertexas.com for more details. This is a free website operated by the State and is not affiliated with Oncor, Payless Power or any other electric provider. If you actually wish to figure out what is causing fluctuations in your usage this is the best way to do it.
They lied straight to my face. I paid all the money I owed and they told me that the switch hold is not active. T X U just told me that the switch hold is active. I guess I have to get a lawyer, these lying, thieving, s.o.b.’ s. Are crooked as hell.
Response: Hello - we understand your frustration but there is clearly a misunderstanding in place. Centerpoint confirms that your switch-hold was removed Friday evening. To clarify, Centerpoint owns the meter and performs the work requests that we submit. You can call Centerpoint at 800-332-7143 to confirm.
I am only giving one star because negative stars is not an option. They tell you rates are about the same as regular electric companies. It is not true. We were overly conscience of our usage and still we were averaging $16.00 dollars a day. Do the math…..thats $480 a month! We would sweat all day and night. Thermostat stayed at 78° all day, no tv used, no washer and dryer used. We were miserable. Be very careful if you ror some crazy reason decide to use this company. They do not fully explain how their system works and are misleading about everything.
I suggest trying to work something out with a real power company unless you like being stressed over extreme price gouging. My bill with TXU averaged $125 a month in summer…..running the ac at less than 72° during the day and 68° at night.
Be very careful and do your research.
I will never use pay as you go power again. I learned my lesson. I will tell anyone that will listen how horrible this company is.
(Sales rep were nice, but not straight forward about how things worked)
Response: Christopher - thank you for taking the time to share your experiences. We are sorry it you feel it was a negative one. If you would like to call us at 888-963-9363 we can go over your usage and even compare it to last year's usage at the home. This summer has been much hotter than last year so a usage comparison will be the most important aspect of any type of analysis regarding your charges. Feel free to call us at 888-963-9363 and we can review your account so you can do an actual apples to apples comparison.
This companie is a bad one im not even home i even turned of the fuse box ans stil this mf are charging $4.00. A day they are stealing my money and im on disability.I want my money back…….you all said only what in use.
Then y still charge me…smh
Response: Roxana - we appreciate your feedback and would like to speak to you regarding your billing. Payless Power bills you based on your usage as reported by your meter. All companies would show this same usage. We can show you how to check your meter reads and see you usage in 15 minute intervals. This will show you when the power is being used in your home. Call us at 888-963-9363 for more details.
There is not a choice for negative star so I put one. I called in, it took a huge amount of time to get signed up and they failed to tell me that because of the holiday it would take three days.. I have to clean and show a rent house and last night I had to show it in the dark. I keep a credit balance with this company… that is over. I will never use their service again. Three days??
Response: Hello - thank you for your review. It appears that your meter is either of the type that cannot receive connection the signal or a meter needs to be installed. If either of these scenarios come into play the connection date can be pushed out by AEP because a technician must visit the address. Call us at 888-963-9363 and we can troubleshoot the issue for you.
I just called and spoke to a customer representative because I had not received my promotional credit from when I moved in. She basically said that I wouldn’t get the promotional credit that I was TOLD I would get and said that I owed them $8 more because THEY messed up. So glad I switched to this company only to have my money STOLEN from me. I am so upset and disappointed with this service that I am looking into different electricity companies.
Response: Caitlin - thank you for taking the time to post your feelings about your service. We regret seeing that you feel your money was not utilized properly. We take great pride in treating our customers fairly however there are occasions in which the customer will still disagree with a policy or decision. Please note that your concerns involve an account that was created due to an incorrect address that was provided during enrollment. Service was connected at the address so we had to take steps to return the service and usage to the previous provider. Typically, this results in the original provider accepting the service and usage so our customer is not responsible for the charges accrued during the unauthorized switch. If the original provider does not agree to reacquire the service then the customer would be responsible for that usage. If it was Payless Power's error then we would of course pay for it. We always accept accountability if an error is caused by our system or one of our employees but that was not the case here. Promotional credits are reversed if an account is not open for 90 days so it would also stand to reason that a promotional credit applied to an account on an incorrect address would be reversed. We do however add a new credit when we create the new account at the correct address. When an incorrect address is provided it is impactful for all parties involved... the customer attempting to start service, the customer who has had their service switched without their knowledge, and the companies facilitating the changes. Payless Power attempts to make this as seamless as possible for everyone involved by using State mandated procedures and timelines. Call us at 888-963-9363 and we can provide a written supervisory review.
I live in a small apartment. With the same routine pretty much everyday. I dont cook at home. I wake up and set my ac to 75 right before i go to sleep i set at 72. I watch some tv and thats about it. So how is it possible for my usage jumps up almost $3 in one day. That makes no sense at all. Payless Power $5.22 (43 KWH) used on 6/19/2017. POSITIVE $34.29 balance. Appx 5 days remain. Saved $1.12 by maintaining $35.00 and then it goes to PaylessPower.com $8.03 (55 KWH) used on 6/20/2017. POSITIVE $26.15 balance. Appx 4 days remain. Increase balance above $35.00 for discount. Again this makes no sense.
Response: Jesus - thank you for reaching out. Please call us at 888-963-9363 and we can provide a private and detailed analysis of your account. The one factor you did not mention is the weather. Many Texas residents that are new to pre-paid service (and daily usage updates) assume that the leaving the thermostat on the same temperature will result in the same usage and charges every day. This is not true. The external temperature is the biggest factor in your usage. We have had heat advisories throughout Texas over the 2 weekends. Some areas had temperatures near 100 with over 40% humidity. It felt like 111. When this occurs your unit will run non stop. If a rainstorm comes through the area, the temperature drops for a while which could result in lower usage than normal. The difference with pre-paid service is that we show you what you are using every day. If you have used post-paid service in the past, you received a bill for one amount at the end of the month and did not see the daily fluctuations. You also did not have a chance to make adjustments because it was already too late by the time you received the bill. Call 888-963-9363 and we can go over your usage and also show you how to enroll on www.smartmetertexas.com which will show you when the most power is being consumed at your house. You can also use this to make sure we are only charging you for the power you use.
I hate this company it is a real ripoff…..i wasnt even home on the weekend of the 17 of june and i was charged 7 dollars and something in a day when its is normally 4 dollars used daily…….in two days anything i put on the account is gone……i am loosing more money with this company than any other company…..i wouldnt recommend this company to anybody even if it was free…..They suck!!!!!!!!
Response: Hello - we are regretful you feel that you have not been billed fairly. Payless Power uses your actual usage as reported by your meter. This usage would not vary by company on a given day as all companies use the same meter data. Please call us at 888-963-9363 and we can go over your daily usage and show you how to confirm that the usage is correct.
The service was nice at first but now this is getting ridiculous. I have managed to keep it between 4 to 5 dollars a day now all of a sudden I’m using 10 to 12 dollars a day?! What I was doing with my lights has not changed. I use the same routine over and over. Very unsatisfied and starting to think I am wasting my hard earned money. I’ll be looking into another electric company. Also not a fan of how you guys bill two days late.
Response: Ashley - thank you for your comments. We are regretful to hear that you do not feel you are being billed fairly. The most important thing to bear in mind is that temperatures increased significantly in North Texas this week. This can result in drastic changes in your daily usage even if you do not touch your thermostat. The hotter it is outside the longer and harder your AC will have run to compensate. Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at www.smartmetertexas.com.
I wish i could give 0 stars. Customer service is horrible. No people skills at all. All they say is they’re sorry and they cant do anything. They don’t have their info straight. When did the rates change!?!?!?! I wasn’t notified. Funny they changed at summer time. Price gouging at it’s finest. Will be looking for a different provider if Payless Power doesn’t get they’re act together or provide good rates. Other companies have better deals.
Response: Jose - thank you for your comments. We are glad that you've taken time to share your thoughts. This is an important step in being able to provide the best service possible. Our records show that we haven't spoken to you in close to a month so please call us at 888-963-9363 and we can go over your charges in detail. We can also show you how to verify your usage. A feature we have added that you can take advantage is the Flex Pay discount. Maintain a positive balance of just $35 and we will reward you with a discount. The discount is presently 2.6 cents off per kilowatt hour, which is a 20% savings off of our standard rate! 20% savings plus giving yourself a cushion against disconnection by simply maintaining a $35 balance is a win/win! Call us at 888-963-9363 for more details.
