This new system is horrible . It’s over charging me and won’t update. I put 43.00 on there yesterday and nothing has changed says I’m at 55 cents
Response: Hi Codi - I apologize for any confusion. We did receive your payment. We were implementing system upgrades over the weekend and account balances were not accurate during the upgrade period. It was fixed shortly thereafter and your account balance has been restored and your payment shows to have posted.
I have read a lot of reviews here. How the hell do they still stay in business? Because they can take advantage of people who have been thru some serious issue. The disabled, divorced, first timers, good people with bad credit. This is some of what’s wrong in our country today. They know you will pay as best we can because we probably have already gone thru having the power shut off and might have children, sick, disabled or elderly. We all go thru hard times. But we are survivors and do what we have to do. It hurts but we do it because we have to. I see unexpected rate increases, miss billing. Like any big outfit they give you the same some and dance call us. Why it won’t do a dam bit of good. Everyone including them. They are just humoring us that’s all. I don’t see ok there oh we are sorry we are going to credit you XXX$ FOR YOUR INCONVENIENCE. But like me being off 1¢ WTF REALLY A PENNY?? Oh and they charged me $25.00 to turn it back on. And here’s another great to off CRICKET CELL PHONE. In Buffalo NY I had them. They charged you $5.00 to pay on line, 4$ if you paid at the store or only $2 if you used the the phone prompt system that like Payless seemed to never worked. But free at the machine in crickets lobby. That were always OUT OF ORDER. You want a phone pay your prepay fee but is at cricket will CHARGE YOU TO PAY TO PAY YOU BILL! Most of these companies are giving you a service but they are targeting the poor.
Response: Larry - most of the reviews you read here are actually from customers who love our service. We are proud to assist all types of customers with getting affordable and straightforward service that is comparable in price to large companies. If a customer slips up and gets disconnected we will even waive the reconnection fee once every 6 months. We also offer options to help prevent disconnections from happening as well. We are actually not a big outfit but a family owned and operated business based right here in Texas. If you run into trouble we do have options but these are not unlimited. I cannot speak for your wireless phone provider because we are not affiliated with them in any way but your business is important and we are always striving to add features to make it easier and more affordable. We are now billing at 2:00pm daily and giving each customer until 10:00am the following day to make a payment - that's 20 hours to pay if you fall under $0.00 (even $.01). No other pre-paid company does that. Call us and we can discuss 888-963-9363.
The new payment method sucks!!!
Response: Jessica - I apologize for the inconvenience. We do have a new upgraded payment system in place. For about 24 hours there were some bugs however we postponed disconnections until those issues could be fixed. Our new online payment portal is now in place and it offers great new features never available that we have never had available before. You can now store your card for easy online payments and set optional auto payments so you always get our disconnect and never get disconnected. You can also always pay 24/7 through our automated line. Please give it a try now that everything is working properly and then let us know what you think:)
Be advised, I called Payless Power before I decided to write this review and this what you get,and NO, I DO NOT WANT TO TALK AGAIN TO DISCUSS THE ISSUE. So far I have had better, now I have to give $35 or more every time I want to put money on my account. What a rip off, reliant is better. FIX IT PAYMORE, I have NEVER paid less with this company.
Response: Hello - I am sorry that you had a bad experience. We did convert to a new system late last week and a result there was incorrect minimum usage amounts shown in the new web portal. that was corrected by Monday night and we dd not disconnect customer that day to prevent any service interruptions that may have resulted.
I had money on my account before y’all did y’all new changes and I would like my money back on my account.
Response: Hello - I apologize for the inconvenience. We were converting a customer to an upgraded billing system last week and for 24 hours the account balance would not have shown to be accurate while the funds were being transferred. that has been completed and your balance is now accurate.
Brand new to this site. Been more than 72 hours since last automatic daily notice of usage and charges (which was Wednesday 11/15/2017 7:03am CST). Tried to view transaction history on site (not available yet). Available balance showing for my account is $0.69 less than was showing three days ago (and I know I’ve used more electricity than that). The telephone number given for help viewing account [on-line?] (888-620-3789) has auto-attendant menu with no options for help viewing account. You need a new category for rating: Zero stars (“0”).
Response: Andrew, thank you for your inquiry. I apologize for the inconvenience but there is no need to be alarmed. You may have noticed the lengthy text message we sent out on Wednesday stating that were are in the process of converting to a new billing system that will offer many new enhanced features. The message also stated that customers may not see text updates for up to 72 hours. Your first update will be delivered today around 2:00 PM and should cover charges for 11/15 and 11/16. Daily charges will be billed 2 days in arrears going forward. We have corresponded many times and I have alluded in the past to the system enhancements that were in the works. A major part of this is the new full-service customer portal. There will be a link in the text message you receive this afternoon. Just follow that link to register and going forward you will be able to review itemized invoices, create usage statements, store a card on file and set auto-payments. You can also enroll here: https://login.paylesspower.com/login
I was with this company from July this year to 2 days ago. This company is the most expensive companies I have ever been with. I know you say “keep your balance about 35$ for a 20% discount” and I have had over 35$ a few times but, that 20% isn’t really different than regular price. During the heat, my electric bill was around 10-12$ everyday! When I had over 35$ in my account (trying to get a lower daily price), my bill would only go down to 9.50$ to 10.50$. When it started getting cold, we have kept our thermostat at 70• at all times because temperature outside was always around the same everyday. So I started getting billed around 5$ for a few days and then all of the sudden it would jump to 8-9$, even though I was not using more electrictricty and the outside temperature was stil low. Then about 1-2 weeks ago I started being charged around 10$ again!! Using the same amount of electricity and outside was around the same cold temperature. It got to where I was going broke from just the electric alone and I would have to scrape up around 20$ to put into my account and it would only last 2 days max and most times it would only last even 1 day! So I was constantly having to put in more money. Then about a week ago just when I think my electric is going back down to normal, I get up to see a text from customer service telling me that I was freaking “under billed” the last week so even more money (around 5$) , had been taken out of my account so then my account was negative. I called them to ask about being “underbilled” and was telling them how wrong it is to do that and the representative stuttered around telling me that sometimes this happens because the meter was read wrong or it hadn’t been read yet so they guessed how much I would be charged… wtf?! I ask him if this happens a lot and he said no it rarely ever happens and he is sure it won’t happen again. Then 4 days ago I was charged my daily fee and I had around 5$ left in my account so I thought I could wait til the next day to put money in and then I ofcourse got another message telling me I was underbilledn yet again and now my account was around 2$ negative again and would be disconnected if I didn’t make a payment. It is billcrap that y’all do this! This company has caused us so much stress and misery and caused us to go broke. They have made so much money off of me and the other day I was literally like 75 CENTS negative and I called to see if I could put 1$ into my account to buy time since my husband wasn’t gonna be back til later. He told me “no we don’t accept anything like that.” So my electricity was disconnected because I was negative 75 CENTS!
Response: Hello - we regret to hear that you feel you were being billed incorrectly. If you would like to contact us at https://paylesspower.com/contact-us/ we can provide a full supervisory review of your charges. A quick analysis of your account shows that you were our customer from August through November 1 and that your average daily invoice price was about $7.00 including all taxes and fees.. I’m not sure where the confusion was about $10 daily invoices but we would be happy to send you a statement of usage and payments so you can review all of your daily charges etc in writing. Please note that your usage comes from meter reads as provided by AEP. We do not read your meter and any provider you use would utilize the same meter reads for your billing. There are instances when billing adjustments have to be made for customers. Sometimes these result in a credit or additional charges. These adjustments are called true-ups. True-ups occur in 2 circumstances. The most common occurrence happens when we do not receive AEP’s meter read in time to run your billing on time. When this happens an estimate is generated until the meter read arrives which is usually the next day. The other type of true up occurs when AEP performs their meter read for the entire 30-day billing cycle. If discrepancies are found there will be a true up. I understand that this can be frustrating but there are strict state regulations to measure your electricity consumption. We use the verified data as provided by AEP. All of these measurements can be verified through www.smartmetertexas.com. This is a free site operated by the State which shows your consumption. You never have to take any electric provider at their word when it comes to the amount of power they are billing you for. You can audit it daily. Your new provider can assist with your registration. I hope this helps.
Absolutely the worst company I’ve ever had electric service with. By far the highest, and is a complete rip off!! Save yourself the headache, and money!
Response: Hello. We are disappointed to hear that your interactions with Payless Power were unsatisfactory. Please call us at 888-963-9363 and we can discuss these issues and see if there are options for you.
Too expensive get another provider
Response: Hello - thank you for sharing your concerns regarding your bill. Please note that for maximum saving you should maintain a balance of $35 or more so you can take advantage of our 20% Flex Pay discount. This really adds up at high usage residences such as yours. Call us at 888-963-9363 for more details.
I was a good saving money every month but o surprise only 3 months I paying cheap my electricity now I’m paying a lot and I don’t think is fair because I always have more the minimum balance and my consum is the same so please be careful when u enroll in this company
Response: Ivan - thank you for taking the time to share your opinions. We are regretful that you feel you are being billed unfairly. While you usage habits may not have changed, almost every Texas resident has experienced increased usage this summer because of the heat. It has been the hottest summer in Texas since 2013. Please call Customer Care at 888-963-9363 and we can review your usage and charges.
