I give it a 2 . And i will break it down and tell you WHY… {The Good First}I like the text amount about my usage daily. That’s where the 1 stars come from. The other is a daily, hourly and monthly break down of my bill on the website.{ But NOW the BAD.} The DAILY RECURRING FEES. Im paying more for daily recurring fees than for ENERGY USED. I do understand i have used a little more energy lately cause it is a bit colder this week. Bot my recurring fees for the month is $120 . So out of $243.00 for the month i used $123.00 and $120.00 went to recurring fees. Please make it make sense cause I don’t understand
Response: Ms Allen- Thank you for the detailed review. To recap, there are things you like about the service and you find a lot of useful information on your monthly billing summaries and in the customer portal. On the flip side you are concerned about the non recurring fees and do not understand them. I can help you with that. On your plan, there is a $3.89 daily customer charge. This includes up to the first 17 KWH of power at no extra charge. If you use more that 17KWH during a day (which you consistently do) your daily KWH kicks in for each KWH over the first 17 . You do not get charged the daily recurring fee AND the first 17KWH. The only other fee we charge is the minimum payment fee for payments under $75. You can avoid these and make smaller payments by enrolling in autopay. Call us at 888 963 9363 for more info . Published on January 03, 2023
Have been with these guys a long time & they charge me way too much per kwh especially considering how long I’ve stayed with them. I’m about to move around. Don’t waste your hard earned money with this shady energy company
Response: Mr. Kyle- Thank you for business with us over the years. I do have some good news. We are expecting a rate drop for variable rate customers later this week. You have also seen a reduction in your daily charges as temperatures across North Texas have return to spring-like highs. You can protect yourself against the volatility of the wholesale power market by getting on a fixed rate plan. Please call us On Friday or Saturday of this week for updated rates and offers. 888 963 9363 Published on January 03, 2023
Service is really horrible the company don’t care about there customers I pay over 500 dollars a month still can’t get a instalment plan I pay 20 a day for lights for me and my kids I would not 🚫 recommended them to no one very bad service
Response: Ms Gassaway- Your comments state that you are unhappy with Payless power due to your daily charges and the fact that you cannot get a payment plan. This would frustrate anyone but you do qualify for a modified deferred payment plan today. A supervisor will reach out to assist you. You can also contact us at 888 963 9363 Published on January 03, 2023
I like this light company. My rates have changed I don’t know why but I was paying 5.45 in daliy cost now am paying 12.77 that’s a big jump don’t understand it
Response: Tracey- Your comments state that your daily costs more than doubled and you do not understand why. You are correct in stat you saw considerable increases over the Christmas holiday weekend. This aligns with the arctic blast that say temperatures plunge to around 10 degrees and stay in the 20s for multiple days. When this happens, your heating system will most like be running nonstop. Luckily , you are now seeing your usage return to more normal levels now that the weather has warmed up. If you visit your My Account Portal you can see your daily usage and how it is affected by each days high and low temperatures. You can also see your usage history by the hour. Many customers see that their usage in the winter actually spikes overnight when they are asleep because this is when its coldest outside. Call us at 888 963 9363 if you have additional questions about how cold weather can affect your billing ad free ways to audit your usage. Published on January 03, 2023
I don’t like the service at all. Seems like I’m being charged more than the kwh price quoted and due to not being able to see a statement you’ll never know
Response: Ms Charles- Your review notes state that you feel like you are being charged more than your agreement and you can’t check this because you couldn’t have a statement to review. This would be concerning for anyone but please remember that you can review your itemized daily billing on your Payless Power My Account portal. This also includes hourly, daily and weekly usage records that show your usage in relation to the weather. Since my records show that we have not spoken to you since your enrollment, Please contact us at 888 963 9363 so we can assist. Published on January 03, 2023
This company is HORRIBLE! I just had $80 balance in my bill yesterday. Today it’s $48 so they have charged me $32 for one day of electricity! Can’t wait to leave this company
Horrible cut my power off while my account was in the positive and its during a freeze
Response: Mr Hawthorne- Your review states that Payless Power disconnected your power during a freeze when you had a positive balance. This is a very serious situation and we would like to learn more so a supervisor will be reaching out to you today. A review of our records does show that your service was disconnected recently but this was in fact due to a negative balance. We can go over this with you to eliminate any misunderstandings in the future. 888 963 9363 Published on December 27, 2022
When this over I’m never using this company again. I been in my apartment waiting on lights. I understand it’s my fault they got cut off forgot to pay but to have my kids and I in the dark in the cold and won’t turn my lights on. It said it will take 2 hours or less and it’s well over 2 hours. It’s night time can’t see shit can’t cook my kids just sit here in the dark waiting. This is so wrong I’ll will never with this company again
Response: Ms Adams- It’s a very serious situation when you need power and do not have it. This is especially true at night and when its cold outside. The local power utility, CenterPoint Energy , experienced widespread delays in processing reconnections n 12/21/22. They are the Company responsible for working the disconnection and reconnection orders we submit. Sadly, you would have experienced the same delays in restoring your service regardless of the electric provider you had selected. Luckily it a[appears your power was restored as soon as CenterPoint resolved their issue. Published on December 27, 2022
My bank account from Minnesota was use to pay somebody’s account, I received no help from Payless power on getting on money back.
Response: Mr Kylander- Once again we apologize for the inconvenience. I reached out to you directly on 12/21 to explain the process for getting your moneyback. We follow all standard credit card chargeback procedures. Please email us directly using the contact info on the email message if there are any delays with your bank. Published on December 27, 2022
Love it and so easy to use
Response: Glad we can make your experience easy as possible! Published on December 20, 2022
