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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I have had service with this company for years now and I’m so proud to say you’re the best Power Company ever!!! I have never had issues!!!
Response: Hi Debra, Thank you so much for taking the time to share your experience! It means a lot to hear that you've been with us for years and continue to feel proud of the service we provide. We truly appreciate your kind words and the trust you've placed in us. Knowing that you've never had any issues and consider us the best power company ever is incredibly motivating for our entire team. Your feedback reminds us why we do what we do—ensuring reliable service and a positive experience for every customer, every day. If there's ever anything you need or any way we can continue to support you, we're always here to help. Published on July 22, 2025
Very nice and fast
Response: Hi Angela, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you had a very nice and fast experience—that’s exactly what we aim for. It’s great to know that our team was able to meet your expectations. Your kind words motivate us to keep delivering efficient and friendly service every time. Published on July 22, 2025
I like this company actually!
Response: Hi Priscilla, Thank you so much for sharing your thoughts! We’re really glad to hear that you like our company — that means a lot to us. It’s always encouraging to know when our efforts are making a positive impact. Your feedback helps us stay motivated and continue improving the experience for customers like you. If there’s ever anything more we can do to make your experience even better, we’re here and ready to help! Published on July 22, 2025
Prices are ridiculous and summer months seen too triple. Always want to sign contact which is no better
Response: Hi Derrick, Thanks for sharing your thoughts with us. We understand your concerns about pricing and contract options, especially during the summer months. When temperatures rise, it’s common for energy usage to increase as systems work harder to keep things cool. This can sometimes make seasonal costs feel even more noticeable. We know that can be frustrating, and we’re always looking for ways to help customers manage those changes more effectively. We also hear your feedback about contracts. While they’re designed to offer stability and service continuity, we recognize they’re not the right fit for everyone. We’d be happy to take a closer look at your current setup and see if there’s a better option available for you. Your experience matters, and we’re here to help however we can. Published on July 22, 2025
Find another provider. Save yourself the headache and stress!!!! I have been trying to add money to my account for several days now. Since Thursday .. Today is Monday!!! The automated system has been down as well as the online site and the phone is constantly busy and just hangs up!! I have received a disconnection order because I am not able to pay as well as the fees due to their system error.. What a joke.. This is ridiculous. You all need to be reported!!!!
Response: Hi Jonte, Thank you for sharing your experience. I understand how frustrating it must be to face repeated issues when trying to make a payment—especially when time-sensitive matters like disconnection notices and fees are involved. It’s clear you’ve made several attempts to resolve this, and it’s not acceptable for you to be left without a working solution. We hear you, and we want to help. To get this resolved as quickly as possible, please call our Customer Care team at 1-888-963-9363 during standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. A representative will be ready to review your account, address the disconnection order, and work with you on any fees that may have resulted from system issues. We appreciate your persistence, Jonte, and we’re committed to helping you get this sorted. Published on July 22, 2025
I dislike that the text messages for the account balance are often delayed, which provides the customer with an inaccurate reading. Then, when they do come, you are possibly about to be disconnected, which is not good for me. Please fix that for your valued customer… This is a ongoing issue for the past year.
Response: Hi Sherry, Thank you for sharing your experience. We understand how important timely account balance updates are, especially when they impact your ability to stay connected. It’s clear that the delay in text notifications has caused ongoing frustration, and that’s not the experience we want for you. We’ve listened closely to your feedback and recognize how this issue affects your peace of mind. Your concern about receiving alerts too late—sometimes right before a potential disconnection—is valid and deserves attention. To move forward, we’re actively reviewing the timing and reliability of our messaging system to ensure it better supports our customers. We’re also exploring ways to improve how and when balance updates are sent, so they reflect your account status more accurately and promptly. Your voice matters, Sherry, and we appreciate you bringing this to light. Published on July 22, 2025
Not helpful or considerate of others going through hardships, I’ve had my electricity cut off multiple times due to unforeseen circumstances but payless power didn’t care no money no power i’m considering another power source very disappointed in my experience with this service would not recommend to family or friends.
Response: Hi DeJarin, Thank you for sharing your experience. We understand how difficult it can be to face unexpected hardships, especially when it affects something as essential as electricity. It’s clear that this situation has caused a lot of frustration, and we hear your concerns. We recognize that reliability and compassion are especially important during challenging times. While our policies are designed to ensure consistent service for all customers, we also know that every situation is unique and deserves thoughtful attention. We’d like to explore any available options that might better support your needs moving forward. If you're open to it, please reach out to our Customer Care team directly at 1-888-963-9363 during standard business hours so we can take a closer look at your account and discuss possible solutions tailored to your circumstances. Your feedback is valuable, and we’re committed to improving how we serve our community. Published on July 22, 2025
They took down my email wrong so I can’t log in to pay and service is going to be disconnected over the weekend. What kind of electric company just isn’t available over the weekend to accept payments. The automated system is BROKEN! Unacceptable.
Response: Hi Martha, Thank you for taking the time to share your experience. I can see how frustrating it must be to face login issues when you're trying to make a payment—especially with the weekend approaching and limited access to support. It sounds like the email on file may have been entered incorrectly, which is preventing you from logging in. We understand how important it is to have reliable access to your account and payment options, especially when time is critical. To help resolve this quickly, we encourage you to reach out to us through our contact page at paylesspower.com/contact-us. We offer support through messaging options that are monitored after hours, so you don’t have to wait until Monday to get help. Published on July 22, 2025
Excellent service
Response: Hi Angelica, Thank you for taking the time to leave a review. I noticed your comment mentioned “Excellent service,” but the 1-star rating suggests there may have been something that didn’t meet your expectations. I can imagine how confusing or frustrating that experience might have been, especially if something went wrong after what initially felt like great service. Your feedback is important, and I want to make sure we fully understand what happened so we can make it right. If you're open to it, I’d love to learn more about your experience and what led to the rating. That way, we can address any concerns directly and ensure your next interaction is truly excellent from start to finish. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 22, 2025
I have been trying to cancel my service for almost 2 weeks and it is incredible that nobody answer, when you say CANCEL MY SERVICE immediately the phone call hanging up and the worst part, still doing charges of my service even we have a new electrical supplier since 3 weeks ago.
Response: Hi Fredy, Thank you for taking the time to share your experience. We hear your frustration and understand how upsetting it must be to feel unheard while trying to cancel your service—especially when you're still seeing charges after switching providers. It’s clear that the process hasn’t met your expectations, and that’s not the experience we aim to provide. Your feedback highlights a serious issue with our cancellation system, and we appreciate you bringing it to our attention. To help resolve this quickly, please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
