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Payless Power Reviews

Read reviews from Payless Power customers

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After we made a payment y’all still cut them off

Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on October 01, 2025

Its pretty good it still seems expensive I just started working and its hard at this time for me but I work from home and need to have lights until I start getting paid

Response: Hi Stephanie, Thank you for sharing your experience with us. It’s great to hear that you find our service pretty good, especially as you're starting a new chapter working from home. That transition can definitely come with its own set of challenges, especially when budgeting is tight. We understand how important it is to have reliable electricity while you're getting settled into your new role. That’s why we work hard to offer competitive pricing, which you can compare with other providers at PowerToChoose.org. It’s a helpful resource for finding the best fit for your needs and budget. If you ever want help reviewing your plan or exploring options that might better suit your current situation, we’re here to help. Just reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’d be happy to walk through it with you. Published on September 30, 2025

At lowest Payless was there for me. I’m 69 yrs cancer patient & I was struggling on a fixed income not being able to pay a high light bill of 300$ or 400$ + tax a mth. Then I saw the add on TV & Facebook & decided to call & the rate they offered was excellent. I live alone & on the average my daily rate is $6.57 a day. God I’m so grateful for Payless power company. The service with compassion & understanding like family sticking together when in need. Thank you Payless power for making my life less stressful not having to worry bout being in the dark. Awesome company yes you are. 🙏🙏

Response: Hi Edwina, Thank you so much for sharing your story. We hear how important it was for you to find a reliable and affordable energy solution during a challenging time, and we're truly honored that Payless Power could be part of that support system. Your strength and resilience are inspiring, and knowing that our service helped ease some of your stress means a great deal to us. We’re committed to keeping things simple, compassionate, and accessible—especially for customers like you who deserve peace of mind and dependable service. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re here for you, just like family. Published on September 29, 2025

Excellent service

Response: Hi Nora, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you received excellent service! It means a lot to know that our team was able to meet your expectations. We’re always working to provide the kind of care and attention that makes a difference, and your feedback lets us know we’re on the right track. Published on September 29, 2025

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Response: Hi Travia, Thank you for taking the time to leave a review. I understand that your recent experience didn’t meet your expectations, and I can see how frustrating that must have been. Your feedback is important, and it helps us recognize where things may not be aligning with the level of service we aim to provide. While your message wasn’t detailed, the 1-star rating clearly signals that something went wrong, and we want to make it right. If you're open to it, I’d love the opportunity to learn more about what happened and work toward a resolution that feels fair to you. Please feel free to reach out directly at 1-888-963-9363 during standard business hours so we can address your concerns more personally. Published on September 29, 2025

Great service couldn’t ask for another company

Response: Hi Ernest, Thank you so much for sharing your experience! It’s wonderful to hear that our service met your expectations and that you wouldn’t choose another company. We truly value your feedback—it helps us stay focused on what matters most: delivering great service every time. Published on September 29, 2025

Today as of 9/29 I will not ever use these people ever again!! They’ll find a reason to charge you I went away for the summer so electric wasn’t used smh they went in and charged me $522 and said the system made a mid back in may and charged me for them months smh mind you my bill never been under $400 !!! Been with them for a year and 4 months

Response: Hi Racquesha, Thank you for sharing your experience with us. We understand how frustrating it must be to receive a bill that doesn’t reflect your expectations, especially after being away for the summer. It sounds like the billing system didn’t accurately report your usage for several months, which led to a large charge appearing all at once. That kind of surprise can be incredibly stressful, and we want to make sure you feel heard and supported. We’ve identified that a reporting issue occurred starting in May, and unfortunately, the charges accumulated until the system corrected itself. While this doesn’t change the impact it had on you, we do want you to know that we’re actively working to make it right. A Specialist will be reaching out to you directly to go over your billing details and discuss any available options to help resolve this. We appreciate the time you’ve spent with us over the past year and four months, and we’re committed to helping you through this situation. Published on September 29, 2025

Very convenient thanks

Response: Hi Eusebio, Thank you for taking the time to share your feedback! It’s great to hear that you found the experience very convenient — that’s exactly what we aim for. We know how important it is to have a smooth and hassle-free process, and your comment lets us know we’re on the right track. Published on September 29, 2025

Easy to navigate system, fast and friendly service by REAL people.

Response: Hi Stella, Thank you for sharing your experience! It’s great to hear that you found the system easy to navigate and enjoyed fast, friendly service from real people. We’re always listening closely to what matters most to our customers, and your feedback reinforces the importance of keeping things simple and personal. We’re committed to making every interaction feel just as smooth and human-centered as yours did. Published on September 29, 2025

I need my proof of service for my apartments please!!!

Response: Hi Raul, Thank you for reaching out. I understand you're looking to receive your proof of service for your apartment, and I can see how important it is to have that documentation ready when you need it. We’ve gone ahead and processed your request, and you can expect the proof of service to be sent to the email address listed on your account by the end of the day today. If you ever need immediate assistance in the future, our Customer Care Team is available by phone at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We also offer email support after hours: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. Published on September 29, 2025

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023