I am not happy with the service at all. I am spending way too much in just less than a month I have paid 251 dollars for electric when I would be paying 130 max with another electric company. It says my watts go up to 74 at times which I feel is incorrect since I am not home through the days and turn off the ac/heat and etc. once my 6 months is up I will not be using your company again and I would not recommend it to anyone else.
Response: We appreciate you for your feedback about this matter, Marissa. We understand how important your billing is to you, especially if you're not satisfied with recent charges. Payless Power customers can always review their billing through the My Account Portal available at paylesspower.com We also recommend that customers utilize the smartmetertexas.com website, so they can easily track their usage down to 15-minute intervals. Should you need any other assistance, you can reach out to us at 1-888-963-9363 Published on February 06, 2025
Worst company. Save your money this is literally a scam.
Response: Thank you for your feedback, Michelle. If you have any issues or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 06, 2025
Zero stars if I could. Too expensive! The overcharging and threatening to disconnect by 12 is unacceptable.
Response: We appreciate your feedback, Gabrielle. We can see you are concerned about the charges you are receiving, and the potential for a disconnection. We know disconnections can be very stressful. Keep in mind that customers can review their daily billing via the My Account Portal at paylesspower.com to see what you may have been charged for. If you need any further assistance, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Over billing,gave 40 bucks just yesterday and sucked all the money in a day
Response: Thank you for contacting us about your concerns, Zuhaira. We understand that you may be frustrated with your current billing, especially if you are quickly reaching a negative balance. We want to better help you understand your billing, as that is vital to our customers. Payless Power bills its customers based on their usage, so if more electricity is used, you may receive higher billing. Winter is a time when customers use an exceptionally high amount of electricity as their appliances are used against the cold air. You can always track what you are charged for via they My Account Portal at paylesspower.com If you need any further assistance, please reach out to us at 1-888-963-9363 Published on February 05, 2025
My electric is outrageous! I hate this company!
Response: Thank you for the feedback, Courtney. We see that you may be frustrated with your current services, and we would like to assist you. If you are having any issue, please reach out to us at 1-888-963-9363 Published on February 05, 2025
This service is an inconvenient service that I don’t enjoy I feel like when it comes to light we should be given more help to extend because no have money everyday to put on lights
Response: Thank you for your feedback, Christopher. We see that you are concerned with assistance options we may have available for customers who may need it. We know getting additional time is important, especially if you want to avoid a disconnection of services. This is why Payless Power provides either a Same Day Account Protection until 8PM, or a Deferred Payment Plan. Either of these options are available via the My Account Portal at paylesspower.com should you be eligible for them. If you have any other questions or need further assistance, please reach out to us at 1-888-963-9363 Published on February 05, 2025
It had been really expensive the energy service. Ha sido demasiado caro el servicio de energia.
Response: We appreciate the feedback about this, Edgar. We see you have concerns about the charges you have received, and know that your billing is vital to understand. We charge our customers based on the electricity they have consumed. You can see the charges you were billed for on the My Account Portal at paylesspower.com If you need further assistance, reach out to us at 1-888-963-9363 Published on February 05, 2025
Frauds prevention stopped me from making payment today earlier was a issue because it’s 30 degrees outside and the company disconnected the power.
Response: Thank you for taking the time to reach out to Payless Power about this important matter. We understand that not being able to access the My Account Portal can cause concern and stress, especially if your services are disconnected. When experiencing this error on the portal, we recommend customers to go in the privacy settings of their web browser, and clear out the cookie and cache data that the browser saves. You can also make your payments through our automated system or a live representative at 1-888-963-9363 Published on February 05, 2025
There’s no way I should be spending over $200 in less than a month for electric services. This is highway robbery. And when I paid to get the hold off of my account, it didn’t go through within 24 hours, like they said, so that I could switch companies. Now I’m stuck with this bull crap company until I can get the hold lifted
Response: We appreciate your feedback on this matter, Tamica. We understand that you are concerned with your recent billing and charges, and can understand the frustration you feel. We charge our customers based on the amount of electricity they consume, and if customers use more electricity, they will see a higher billing. Keep in mind that, during the winter time, your appliance will consume more energy because they must work harder against the colder weather. You can always review the usage you consume on the smartmetertexas.com website, which is a fantastic resource that our customers can use to track their electricity consumption, down to 15-minute intervals. As for the Switch Hold removal, keep in mind that we can only give generalized time frames as it depends on the overall workload of your local Transmission and Distribution provider. If you need any further assistance, please contact us at 1-888-963-9363 Published on February 05, 2025
Response: Thank you for rating Payless Power! Published on January 31, 2025
